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Duval Ford - Service Center

Jacksonville, FL

4.9
590 Reviews

590 Reviews of Duval Ford - Service Center

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November 28, 2017

Service Department Excellence Service was great! My service advisor kept me informed during the entire process. The complimentary truck wash was an added bonus and a really good j More

by RUMSHAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan
Dec 05, 2017 -

Duval Ford responded

Thanks. We look forward to your next visit as well.

November 19, 2017

Hospitality at best The staff there is always engaged and eager to help. The facility is incredibly nice, the bathrooms are clean, the lounge is amazing, you get the poin More

by Care taker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan, Sheila Mcfarland
Nov 22, 2017 -

Duval Ford responded

That's what we love to hear. Thank you so much.

November 18, 2017

5000 Mile Service Excellent service!! The wait time was very quick and the people were very friendly and put my interest first!! Thanks for the fast and great job! More

by Pbarnes57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Foresto
Nov 22, 2017 -

Duval Ford responded

Thank you. We look forward to serving you again.

November 10, 2017

TRUCK FUEL SERVICE APPOINTMENT WAS GREETED AT STATION , ALL SERVICE WAS COMPLETED AND FULLY EXPLAINED , REQUESTED SERVICE WASH THEY DID A VERY GOOD JOB. WILL RETURN FOR More

by truck 2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Nov 14, 2017 -

Duval Ford responded

It was a pleasure serving you. We look forward to seeing you again.

November 03, 2017

Wonderfu Service on my truck was perfect the service person brought me in ASAP and the work was done the same day. Work is done and I am completely satisfied More

by Marty123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan
Nov 09, 2017 -

Duval Ford responded

We are glad to be of service. Thank you Marty!

November 01, 2017

Just got oil changed went as advertised. Got oil changed went as advertised the new waiting room was very nice new showroom is nice I think the new building is a lot more professional than ol More

by putruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Summerlin
Nov 02, 2017 -

Duval Ford responded

We are glad you like our new facility!

October 28, 2017

Fast and friendly service I brought my 2017 Explorer for first service. I was greeted in a prompt and friendly manner. The waiting area was clean and comfortable while I waited More

by Mrexplorer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember name.
Nov 02, 2017 -

Duval Ford responded

Wonderful! Thank you.

October 15, 2017

Turbo Cooler Hose Replacement Easy to drop off. Easy to pickup. Sheila was very professional. Surprised the part that was replaced was not under warranty. Every car should be More

by Sam Pendleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Nov 02, 2017 -

Duval Ford responded

Thank you for the feedback. We look forward to serving you again.

October 14, 2017

Great service My car would not start and ended up requiring a tow. I ended up riding to the dealership with the driver and was immediately met with helpful service. More

by Jen456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Taylor
Nov 02, 2017 -

Duval Ford responded

We are glad we could help!

October 12, 2017

Richard Jordan was very professional and extremely helpful I was very satisfied after speaking with Richard Jordan. He explained everything and answered all of my concerns and questions in full and to my satis More

by Mike F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan
Nov 02, 2017 -

Duval Ford responded

We are so glad to hear this. Thank you!

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