Duval Ford - Service Center

Service with a smile David did a great job handling my scheduled service. I was in and out in no time. Car looked great. There was never a visit with Duval Ford that wa David did a great job handling my scheduled service. I was in and out in no time. Car looked great. There was never a visit with Duval Ford that was anything but friendly and professional. More

Treated Like Family I have always been impressed with the way I am treated at Duval Ford. I am treated like family every time I go there. It does not matter what I go the I have always been impressed with the way I am treated at Duval Ford. I am treated like family every time I go there. It does not matter what I go there for, service, or sales. Each employee treats me like I am actually a family member of theirs. I will not go anywhere else for any type of service. More

Warranty work on rear differential I brought my car to Duval Ford because I had previously used their helpful parts department. Jason from the Service department was extremely helpful a I brought my car to Duval Ford because I had previously used their helpful parts department. Jason from the Service department was extremely helpful and made sure everything was taken care of for me. I was issued a rental vehicle from Hertz and customer service there was excellent. I was told my Mustang would be finished in 3 days and received a ready-for-pickup call on day 2. The mechanic involved with differential repair was knowledgeable and very helpful. Overall my experience with Duval Ford could not have been better. Exactly the way a professional business should be! Recommend with highest level of confidence! More

Duval Difference Sheila was very helpful and accommodating. Guy's work is always the best and timely. They helped make an unsafe car safe again and for a terrific pric Sheila was very helpful and accommodating. Guy's work is always the best and timely. They helped make an unsafe car safe again and for a terrific price! More

Great job Sheila is a great service advisor for a Ohio State fan!...GO BLUE Keep up the good work Duval Ford. Looking forward to my next Ford F150 Sheila is a great service advisor for a Ohio State fan!...GO BLUE Keep up the good work Duval Ford. Looking forward to my next Ford F150 More

WHY I KEEP COMING BACK The main reason I keep coming back to this Dealership is the service writer Sheila makes you fill you are more than a sale, she takes time to talk The main reason I keep coming back to this Dealership is the service writer Sheila makes you fill you are more than a sale, she takes time to talk to people and not treat you like a number. She is very knowledgeable and will explain things to the person she is helping. More

Service at Duval Ford Staff was friendly and knowledgeable. Service was very quick. Would definitely have my vehicle serviced here again. Natalie suggested some additiona Staff was friendly and knowledgeable. Service was very quick. Would definitely have my vehicle serviced here again. Natalie suggested some additional services, but I did not feel she was pressuring me. More

Above and Beyond Customer Service Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of I-10 I smelled something burning and saw smoke coming from my engine and exhaust. I was able to get off the highway and called for a tow to the nearest Ford dealer, Duval Ford. I called ahead that I would be towed in. The assigned service manager wasn't able to great me but Sheila did and got things started. The intitial diagnosis of the problem turned into a series of mechanical failures. David Leon kept me informed of the issues and rising costs as the hours passed. Michael Brooks stayed late trying to solve the problem and get me back on the road. When it became apparent it was too late to get parts at first they mentioned taking me to a local hotel but since I had my dog they decided on giving me a loaner to get all the way home. When it was determined the vehicle was fully operative the next day David called and I was able to drive back to my ready to go car. David and Michael were very good in explaining what the additional problems were. I'm still trying to have the dealer who worked on the ac before my trip address the concerns brought to my attention. More

The appointment for my oil change was great. The service team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years and I would definitely recommend others to do the same. More

I purchased my car (fusion) 4 years ago and have continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any serv continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any service done when needed. I would purchase another car there again! More