Duval Ford - Service Center

I went in for a scheduled oil change and the service was great. Natalie answered all my questions and got me in and out of there quick. great. Natalie answered all my questions and got me in and out of there quick. More

Good job Of service provided by duval ford; I'm always pleased with the service provided by this company without any doubt of their capabilities. always pleased with the service provided by this company without any doubt of their capabilities. More

Called Duval ford on 12-30-13 told them my AC unit was putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that a switch and sensor was bad and part was in stock and would be replaced at no cost to me as it was under warranty . I have taken my Fusion in for oil changes and other scheduled services and have always been treated great. David in the service department is a pleasure to work with always keeps you informed what is going on and how long it should take. great job More

Very helpful. James was aware that my service would take time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. More

Took my 2013 Ford F-150 in for it's first service. The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered refreshments and made sure I was all set. A short while later she came and advised the vehicle was done...I couldn't believe how quickly they performed their service. I'll definitely tell neighbors and friends about the great service I received at Duval Ford. V/r Lieutenant Commander Victor O. Roman, USN, Ret. More

Andrew said 1.5 to 2 hours to complete service. Job was done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes that extra step to ensure I am completely satisfied. You are lucky to have such a customer dedicated employee! More

I am a very dissatisfied customer , My husband brought me in a year ago and he purchased a 2012 Ford Fusion it was my first new car ever, I loved the car until the first problem with the A/ C broke down on a in a year ago and he purchased a 2012 Ford Fusion it was my first new car ever, I loved the car until the first problem with the A/ C broke down on a road trip and left us at a dealership for 4 hours it put us behind on our trip. I have since had the car back in for repairs 4 more times. I feel i bought a lemon and it really made me not want the car anymore, if i had wanted to stay at a dealership getting repairs i would have bought some one elses headache. I was told that they could help me get into a new car and even got to drive the one they was talking about, I left the dealership without one and now i am stuck with the lemon . I would not recommend this dealership to anyone. I asked to speak with Dan Hodges and the owner of the dealership and i got no where at all. More

In may if found a car online and came to duval ford. Joe singleton and I approached the car and the back left tire was totally flat. He said it's because of sitting for a long time. I bought the car, and singleton and I approached the car and the back left tire was totally flat. He said it's because of sitting for a long time. I bought the car, and a week later the dashboard hazard light came on. I took a picture and texted to his cell phone. I didn't hear back. So weekly, I put air in the tire. The light goes off for a few days, and comes back on. For the first oil change, I brought the car to duval ford. The service manager put the tire in water and found no holes. so that flat tire is still needing air every week and the light is still on. At this point, the light stays on. Approximately a month ago, I called the service manager and left a message about the tire and the light, and he didn't call me back of course. All while I'm wondering what is wrong with the tire. If there is no hole, then why is the hazard light on? This week, I called Joe, and told him. He did remember the tire being flat. I told him I was still having trouble with that tire, and he said he wasn't at work yet. Of course, I didn't hear back from him. This is disappointing since I left him a great review in May. At this point, I still don't know if I need a new tire, or maybe it's electrical. duval ford could at least assess the issue that started before I bought the car. and the customer has communicated 4 times with Duval ford. This tire issue must be too complicated. Very disappointing. The hazard light is still on, but yet the service center found no holes. More

Fusion Hybrid - safety recall. I was called to schedule the appointment. I asked about the shuttle service (three times) and scheduled the appointment for 7am, with the expectation I would have shuttle se the appointment. I asked about the shuttle service (three times) and scheduled the appointment for 7am, with the expectation I would have shuttle service to take me to work. When I got there, I learned that shuttle service doesn't start until 7:30. I expressed my frustration with Chris (who was handling me car). A few minutes later, he came and told me Dylan, a service technician, would take me to work. Dylan did that, was polite and pleasant. Chris handled the recall and identified an additional recall service that needed to take place. He did that as well. All in all, my car was ready when I returned after work - very friendly customer service by Chris and Dylan. I left with a smile on my face. Thank you! More

The service department is always a great experience. Friendly and listen when you come into the service area. They are prompt in checking you in and out of the service area. Friendly and listen when you come into the service area. They are prompt in checking you in and out of the service area. More