Duval Honda

I had the pleasure of working with Hazel during the process of purchasing my new car. She was very patient and personable. Although there was no haggling, I ended up getting the best deal from Duval Ho process of purchasing my new car. She was very patient and personable. Although there was no haggling, I ended up getting the best deal from Duval Honda over the other Honda dealerships in the area. I would recommend them to anyone looking for a realiable, quality vehicle. More

This was the best service especially since it was my first time buying a car. He worked with us until I got in the car I wanted. I don't regret this at all first time buying a car. He worked with us until I got in the car I wanted. I don't regret this at all More

I found the service to be very professional. Ms. Medina was very attentive and willing to be of service. She was very courteous and a pleasure to work with. Karon Ivery was very attentive and willing to be of service. She was very courteous and a pleasure to work with. Karon Ivery More

My battery failed on a Saturday morning, I called service and was set up with an appointment within an hour. My battery was replaced and I went on about my weekend with minimal interruption. There was a fail and was set up with an appointment within an hour. My battery was replaced and I went on about my weekend with minimal interruption. There was a failure to pass along my message of approval for the battery installation which delayed the job by an hour or so, however Jesse took it upon himself to call me back when he had not had a response from me avoiding a lengthier delay. More

We recently moved to Florida and were in the market for one Honda to replace our older CRV that had 160K miles on it. After meeting Hazel Medina and the way she treated us, we bought 2 brand new Hondas, a one Honda to replace our older CRV that had 160K miles on it. After meeting Hazel Medina and the way she treated us, we bought 2 brand new Hondas, a CRV and a Civic. Hazel exceeded all of our expectation in every possible respect. We also me with Mindy Vega who also treated us like family... PS The prices and value absolutely blew away the competition, and shopped many. There were no surprises and lived up to everything they said. Well done Duval Honda!! More

I had an excellent experience. Hazel Grace Medina was a great sales rep for the dealership. I am very happy with my experience. Preowned Sorento. great sales rep for the dealership. I am very happy with my experience. Preowned Sorento. More

After a couple months of looking, someone I know recommended looking at Duval Honda and I found a great deal. I emailed the dealer and asked for the out-the-door price. I was surprised by the transp recommended looking at Duval Honda and I found a great deal. I emailed the dealer and asked for the out-the-door price. I was surprised by the transparency when I received the quote back. Sal Santora scheduled a test drive with me via email. Once I got to the dealership, Sal met us and showed us the vehicle. Then we worked with Troy Brant. He was very personable and took us for a test drive. The price we were given for our trade-in was fair. During the closing, there were no surprises. Rafael made the paperwork process easy. As with any dealership, they have to try and sell you the extended warranty. I knew what to expect, so this wasn't an issue. Overall our experience was a good one. I would recommend this dealership to a friend. It may be best to go on the weekend. There was only one finance person on a Tuesday night, so it took 3 hours to complete the sale. If there wasn't another buyer at the same time, it might have only taken 1.5 - 2 hours. More

I needed to switch service providers. My previous Honda dealership was not listening to me, nor do I feel they were performing the work for which I was paying for. I had concerns about the safety of the ve dealership was not listening to me, nor do I feel they were performing the work for which I was paying for. I had concerns about the safety of the vehicle, and we have taken pride in keeping this vehicle serviced at all required intervals. My previous dealership patronized me when I came in for service - something that I take GREAT offense to. I know my vehicle, and I expect to be listened to. John did listen to me; in fact, he went above and beyond in making sure that I had options and full information to allow me the time to make the decision. I was provided with comfortable waiting accommodations - even caught a catnap. The vehicle required more work than expected, and John did everything in his powers to ensure I had the best deal and had to have expressed the work - because I had a Girl Scout troop waiting for me to go camping. I felt so much better about everything as I left, and I was confident the vehicle was safe for my precious cargo! Thank you for changing my mind about dealership service -- I think I have found a new home. More

I absolutely hate buying cars. Can't stand the process. To say that I am a hardened skeptic of car salesmen and dealers overall is a big under statement. I was on a four month mission to get the E process. To say that I am a hardened skeptic of car salesmen and dealers overall is a big under statement. I was on a four month mission to get the EXACT model and configuration of a car that would become a 'Thank You' gift to my wife for being my girlfriend for 30+ years. I found Duval Honda via AutoTrader.Com. Their website had the car I wanted! I called there and spoke with William Welstead. I told him I wanted the car. As we talked we discovered there was an error on their website add. The interior color was incorrect. I was annoyed and thought to myself "typical car salesman". A week later I was contacted by William and Joe Humphrey, the used car manager. They explained that they were sorry for the mistake and to make up for it, Joe went to the market and found the car I wanted - was I still interested? They offered me a great price and I agreed. I sent a deposit and booked a flight from Atlanta to Jacksonville. I asked for a bottom line number so I could bring a certified check. When I arrived, all went very smooth. A beautiful dealership, very nice people. There was a problem that there was only one key and I wanted two. They went to their partner Duval Ford and got me a second key. Everything was going great until I got to the Finance Manager, Mr. Rafael. He explained to me that there was a mistake in the bottom line number and we are off by about $400. I sat there and said to myself, "I knew it! Typical car dealer crap." At this point, I'm six hours from home with no way back unless I buy the car. So I start to reach for my credit card as I assume that I am about to get bent over a barrel. Mr. Rafael then quietly explains this is a mistake by the dealer and the customer is not accountable. They ate the difference. The cards they laid are the cards they played. OKAY - now I am becoming a believer - They have these signs all over the dealership -"Experience the Duval Difference." I just had. We finished the deal, they gave me lunch (yes they have a deli in their dealership!) and sent me on my way. But the story doesn't stop there. When I tried to register my car in Fulton County, GA, my county, the antithesis of efficiency and customer service, just couldn't figure out how to register a car purchased and titled in a different state. I had to go four times and each time they had me do something different. I needed a signed this, a notarized that, etc. It would have been nice if they told me the 1st time all that I needed, but I can only presume that in a county with a population of over 4 million people, this was obviously the first time someone purchased a car from Florida! Each time I called William or Joe and they connected me to people in their dealership who would overnight the requested document to me. As of now, I have a tag but no title for the car. And a very happy wife!! It cost me about $175 for the ticket to fly to Jacksonville and another $50 in gas to drive a convertible Ford Mustang back home (tough duty!). I estimate that I saved 4 times that much by working with Duval Honda. They are people of incredible integrity. At 55 years old, this is the first time I can say that I walked away from a dealership (other than one owned by my uncle in the 80's) completely satisfied with the total experience. Pre-sale, sale and post sale, they took care of me. I accept that mistakes happened but I don't walk on water either. These guys did it right. I won't post my cell number but if you Google me you can find me. I am happy to verify this account. The Duval Difference is the Real Deal. Jim Cregge More

Another wonderful experience with Sal Santora and Duval Honda. We definitely shopped around but found the best deal at Duval. Bought a 2010 Odyssey back in 3012 and were very satisfied with that purchase Honda. We definitely shopped around but found the best deal at Duval. Bought a 2010 Odyssey back in 3012 and were very satisfied with that purchase so we contacted Sal again and he and the dealership didn't disappoint. Their no hassle, no pressure and no haggling policy is the best. Their lowest price is on the windshield of all the cars in the lot. The 2013 Civic LX had a price of $17,300.00. Just what we were looking for. They gave us a fair trade on my 2005 Ford F350 and we walked out happy campers. Will definitely reccommend and purchase again if the need arises. More