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Dwayne Lane's Arlington Chevrolet
Arlington, WA
40 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 40 reviews
July 17, 2022
Before retirement, one of my jobs was working in advertising & Customer Service ... so I confess I'm a 'jaded person' when it comes to sales. What an incredible experience! Our Rep Riley Neumann w advertising & Customer Service ... so I confess I'm a 'jaded person' when it comes to sales. What an incredible experience! Our Rep Riley Neumann was INCREDIBLE. DAYS of graciously answering our million questions online, in text & on the phone (we were calling from Canada). ~ What totally sold us on this dealership was Riley's Colour Board of Fame ... pictures that customer kids had done for him. With a display like that in a business ... the company had to have a heart, & Riley proved it. The car we bought spoke for itself ... Dwayne Lanes totally restored my faith in mankind & proved that not all car dealerships are the same. Ask for Riley, purchase with confidence. More
by Anna Bird
Employees Worked With
Riley & Susan in Finance
Helpful April 29, 2022
Andrew Smith gave us great customer service and Susan was extremely helpful with the paperwork... over excellent job. Shiut to Matt also extremely helpful with the paperwork... over excellent job. Shiut to Matt also More
by Laniregan88
Employees Worked With
Andrew Smith, Susan and Matt
April 05, 2022
This service department is wonderful to deal with! Jason kept me informed about my car and Spencer was terrific taking me home after drop off and picking me up to get me back to pick up my car. Jason kept me informed about my car and Spencer was terrific taking me home after drop off and picking me up to get me back to pick up my car. More
by mhskp
Employees Worked With
Jason (and driver Spencer)
February 02, 2022
Bought a car here because it was close to my house and convenient. I also purchased the service plan and the car care plan so I wouldn't have to worry about repairs. Made an online appointment when the en convenient. I also purchased the service plan and the car care plan so I wouldn't have to worry about repairs. Made an online appointment when the engine light came on in my Jeep. Had to wait about 6 days so was driving around. Get to the dealership and am told that they don't work on Jeeps there. That would be fine apart from the fact that not one person told me this during the purchasing process and I stated that I bought from them because it was close to my house. Now i have to go to Everett to get the repairs. Not a happy camper. More
by rebecca.conner58
Employees Worked With
Drew and the guy from financing.
October 29, 2021
Salesman Robert was great to deal with. There was a slight miscommunication with the maintenance scheduled to be done on the truck I purchased. The manager made contact with me and we got everything w slight miscommunication with the maintenance scheduled to be done on the truck I purchased. The manager made contact with me and we got everything worked out. This is a great dealership that I will recommend to others and I look forward to dealing with them again if I purchase other vehicles in the future. More
by Daniel.gabbard51
Employees Worked With
Robert
January 30, 2021
" I've purchased three cars from you guys. Kyle Norton has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awe has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awesome. He answers the phone and emails fast and he takes care of stuff right away. He is an excellent person. Marc and Kelli " More
by CCJ
Employees Worked With
Kyle Norton
January 19, 2021
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a g see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car. More
by Stormyslightning
Employees Worked With
Riley Neumann
January 09, 2021
So unbelievably disappointed with my experience at this dealership. We worked with Drew to buy a used car and we really liked him at first. Then we realized how big of a liar he was. First, we mentioned we dealership. We worked with Drew to buy a used car and we really liked him at first. Then we realized how big of a liar he was. First, we mentioned we wanted to go get the car inspected before we bought it. He tried to convince us out of it, assuring us that the vehicle had already been thoroughly inspected by them. We went ahead and got it inspected anyways, only to find that they were going to be selling us the car with less than 10% of the brake lining. So they said they’d replace it. Cool. So we bought the car, but we didn’t even get to take it home that night. They dropped it off the next morning. Fine. But then they dropped off two key fobs for us, one of which was to the wrong vehicle. We went back to switch it out for the correct one and they said they’d have to find it and call us back. Now this has gone on for weeks and weeks. We’ve called them over a dozen times to ask about the key fob, and they keep saying they’ll call right back. Never once did we get a call from them. For WEEKS. Finally today they told us it would cost us $285 to buy a new key fob and even more to go have it programmed. FOR SOMETHING THEY HAD ALREADY PROMISED AND SOLD US. Just a bunch of thieves and liars. More
by kelly.anne
Employees Worked With
Drew
October 17, 2020
Nick did a really good job on taking care of my car when it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help you out with anything. More
by MerMer
Employees Worked With
nick gibbons
March 15, 2020
Told it could be MONTHS before our car was fixed! We rely on our car for work each and every single day and trusted Duane Lanes to take care of us. We just had our oil changed then suddenly, the oil l We rely on our car for work each and every single day and trusted Duane Lanes to take care of us. We just had our oil changed then suddenly, the oil leaks out all over our engine, husband is stranded and we have it towed to their dealership and have been told it could be MONTHS in the shop b/c CHEVROLET is behind on making the part & sorry no loaner car! xxx! How can you do business at all with these kind of practices? Wanted us to be customers for life but you treat us like garbage? Update: It took 7 1/2 weeks, they substituted a part which should have happened at week 2 and they did NOT give any discount for the delay & inconvenience & matter of fact actually upped the cost from a previous quote saying "prices go up". They asked us to take down reviews & offered a disc that way when we refused they gave no disc. No loaner nothing! Horrible experience with horrible people! Scott the Serv Mgr was so rude it was stunning! More
by Toni
Employees Worked With
Service manager
