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Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 370 reviews
March 13, 2023
Took my vehicle to Chrysler to get it diagnose for a check engine light p0305 for misfire. Was told it needed a ECU. Ask if this was going to fix my car and it was confirm it would. $1500 dollars later check engine light p0305 for misfire. Was told it needed a ECU. Ask if this was going to fix my car and it was confirm it would. $1500 dollars later Didn’t even get to drive my car 60 miles after the ECU was replaced and check engine light came back on. Took it back in, was told it was a dead misfire on cylinder 5 due to rundown camshaft and lifter. quoted me a new long block for over $10k plus or can try attempt to fix for $5,700. talk to service manager asking for help since my car was not fix and was basically charged for nothing. He assure there was more codes that the ECU did fix which he didn’t show proof of. I knew that was the only code my car had when I dropped it off. Basically took my money and nothing was fix, do feel like they took advantage of me. Also communication was very little if any, I had to be calling since they kept my car there for almost 3 weeks to get a ECU installed that didn’t even fix my car. To top it off they offer me a job there…. No way I can work for a company that does not take care of their customers. More
by Hec/oscar
Employees Worked With
Nick, Mario service manager
Helpful March 04, 2023
I recently relocated to the area and had been a little stressed about finding a good mechanic. I was very pleased to be able to get in right away with Dwayne Lane's Chrysler Jeep Dodge on Evergreen Way. stressed about finding a good mechanic. I was very pleased to be able to get in right away with Dwayne Lane's Chrysler Jeep Dodge on Evergreen Way. The Service Department took great care of me. It was a pleasant experience, and I feel I can trust them with all of my car maintenance needs. More
by Beloved007
Employees Worked With
The brunette gal was very helpful.
February 24, 2023
The Folks here are helpful and courteous. BUT! I took my RAM 1500 in for the Tail Gate Recall I arrived at 8:00 a.m. and was told that the procedure would take approximately 20 minutes. I BUT! I took my RAM 1500 in for the Tail Gate Recall I arrived at 8:00 a.m. and was told that the procedure would take approximately 20 minutes. I took my free coffee to the waiting area and sat down. TWO HOURS later I inquired as to the status of my vehicle. Withing five minutes my truck arrived at the customer pick up area and no real explanation of the delay was offered. I think that had I not inquired I may still be sitting there waiting! More
by philigan
Employees Worked With
Mario
February 20, 2023
The buying process was smooth however, it was only because I had done my research. I found my car on car gurus, and I had also already applied for financing through my credit union. As I drove home, t because I had done my research. I found my car on car gurus, and I had also already applied for financing through my credit union. As I drove home, the gas light went on, which left a bad taste in my mouth. I’ve never purchased a car from a dealership where they didn’t fill the tank. Another thing that bothered me was there was no mount for my front license plate that’s required in Washington state and they stated they don’t do that on used cars and that a lot of their owners don’t want front license plates but I really don’t care. I intend to abide by the law so now I have to pay someone to drill the holes put the mountain to have a front license plate. More
by jl324r1
Employees Worked With
Joey, Isaac, Leslie
February 18, 2023
Riley and Leslie are so great to work with buying a car. They make you feel so comfortable when making a big investment. I have a family member who suggested a different dealership I wouldn't even conside They make you feel so comfortable when making a big investment. I have a family member who suggested a different dealership I wouldn't even consider it this is my 3rd car I purchase from Dwayne Lane. I always feel at home going in for service and anything else and the coffee bar is wonderful! More
by jane.t.johnson
Employees Worked With
Riley Cunningham & Leslie
