Dyer & Dyer Volvo Cars

The service and customer care has plummeted in recent years I have been taking my 2004 Volvo to Dyer & Dyer for over a decade. I have always felt that they were above board and, while they are more expensive t I have been taking my 2004 Volvo to Dyer & Dyer for over a decade. I have always felt that they were above board and, while they are more expensive than independent shops (as are all dealers), I felt that they worked with me to make sure that I got the most for my money be it adding in a quick repair or part for free, telling me to wait on repairing an item, making sure something was covered under a warranty, or even the Classic Car discount. I also trusted the experience and abilities. I have gone through several service managers as all the ones I liked left (hmm, red flag?). I've noticed a decline in the helpfulness over the years, but still trusted them. Last July, before I took my car on a 3,000 mile road trip, I had them look it over completely for anything that could need to be done (knowing they would find things). I spent several thousand dollars knowing that I wanted to be safe and am plan on keeping this car for a long time more. Part of this repair included replacing both front CV axles. As we were on our last couple of days, I began to feel a wobble in my tires at 60-70 mph. Brought the car in and, voila, my right front CV axle had excessive play and needed to be replaced! Of course, it was covered, but It was less than a month old. It was explained off as a bad part. I accepted that. This past month, my transmission started shifting hard. I did some research and brought my car there to see if the computer update some people recommended would work. Plus my check engine light had come on (conveniently for once!). I also asked them to reset my maintenance needed light. I was told update was not needed and I need a new transmission to the tune of $6,000 + tax! Now, I know that is WAY marked up, so I immediately started doing more research as to possible fixes and costs. I was also told that the check engine light indicated that I needed a Faulty Leak Detection pump and EVAP valve and maybe a new gas cap all for the bargain price of $900 +LABOR! I said that I thought that had been replaced by them before, but in my stupor, I forgot to have him verify. (Once home, I found that they had replaced it just over two years ago-too recent in my book, but not under warranty). I left with none of the work done and a $116.00 bill for the diagnostic. Then the check engine light went out. And is still out. I got to thinking and remembered that a few days before it came on, we had forgotten to put the gas cap back on. I know that can cause the light to come on until it resets itself. So, they wanted to charge me over $900 for parts I did not need and did not even ask if I could have possibly left my gas cap off. Now, I'm really suspicious about my transmission AND about the previous Leak Detection pump repair. The car has only 120,000 miles on it. I get that little things will go wrong at that mileage, but THE TRANSMISSION?!! Oh, and to top it all off, they didn't reset the Maintenance Required light. Thank goodness for Google. To sum it up, what was once a reliable and trustworthy dealer shop has become just as money grubbing and dishonest as all the others. No wonder I don't get the survey requests from Volvo anymore. More

Great customer service! I was able to get lower price that that quoted at other dealerships. The sales representative was very helpful and nice to work with. The car was deli I was able to get lower price that that quoted at other dealerships. The sales representative was very helpful and nice to work with. The car was delivered to another state in just a couple of days. More

Great Customer Service Took my car to Dyer and Dyer Volvo Service to get an oil change. Raymond was nice and very helpful with my car and the service I needed. When my car w Took my car to Dyer and Dyer Volvo Service to get an oil change. Raymond was nice and very helpful with my car and the service I needed. When my car was ready he gave me a call to let me know and he was ready for me when I returned to pick up my car. I enjoy my service anytime I go to Dyer and Dyer. More

Key Fob Stuck Raymond my service tech is always helpful, friendly, and takes the time to explain the service done. My problem was I have a 2008 v70 wagon and the ke Raymond my service tech is always helpful, friendly, and takes the time to explain the service done. My problem was I have a 2008 v70 wagon and the key fob was stuck in the slot. I had no choice but to come get it serviced. The car would start and turn off, but.... I couldn't leave it anywhere with the key in it. I was seen the same day and I was off on my way. Keep your car serviced and you too will see your volvo over 200,000 miles. More

Review Great dealership, so knowledgable! We live 5 minutes from the Volvo dealership in Birmingham but will continue to drive to Atlanta to do business wit Great dealership, so knowledgable! We live 5 minutes from the Volvo dealership in Birmingham but will continue to drive to Atlanta to do business with Dyer. You cannot beat the customer service and they actually know about the cars they are selling! More

wondering grate omg could not get any better i was having a bad experirnce with my Volvo until I came to dyer and met the service manager Glenn Harriman who assured me that they would take good c i was having a bad experirnce with my Volvo until I came to dyer and met the service manager Glenn Harriman who assured me that they would take good care of me and I was not disappointed. He provided excellent service, my truck is working like new and he is my "new Super Hero" and I call him "Super Fly" I would recommend Dyer service department for anyone that needs quality service. More

Excellent salesmanship and straight forward pricing Had a very pleasant, calm experience purchasing a used 2010 xc60 from Rob. Everyone was exceptionally courteous and walked us step by step through th Had a very pleasant, calm experience purchasing a used 2010 xc60 from Rob. Everyone was exceptionally courteous and walked us step by step through the used car purchase process. We'll definitely be using them in the future! More

Recent purchase of Volvo XC 90 My wife loved these guys - they showed her what she was looking for and helped her through the car buying experience! Most importantly she trusted bot My wife loved these guys - they showed her what she was looking for and helped her through the car buying experience! Most importantly she trusted both business manager and sales consultant. More

Volvo s40 Sold me a vehicle that had issues with out even doing the full search. Now they have me coming out of pocket $800 that I don't have. Though customer s Sold me a vehicle that had issues with out even doing the full search. Now they have me coming out of pocket $800 that I don't have. Though customer service was great Rob Bitter was great to work with. I am very disappointed with the problemsit has only been a month since I've had my car. I thought I was walking away with a great purchase but I was wrong. More

I have dealt with Dyer and Dyer since 2000 and always had excellent service experiences. My last service visit proved to be a real challenge-a small nut causing a loud noise and vibration under the hood-and excellent service experiences. My last service visit proved to be a real challenge-a small nut causing a loud noise and vibration under the hood-and the service department went to great lengths to find the problem. Thanks to Raymond Price, my service advisor for following through to resolve the issue. I have driven only Volvos since 1978 and this experience gives me even more reason to think that I'll always own a Volvo! Sandra Blackwood More