I wish I could give negative stars....I found a 2017 Kia Sportage online I sent in an inquiry and received an email from Donna Jo Anthony. I explained my situation to her in detail and told her what we were looking for. She was very helpful online explaining the current inventory so I filled out an online credit app. I then sent an email to Donna that explained exactly what I wanted my payments to be as well as the down payment, I also sent her a link with pictures and full description of my trade in and what was owed on it, I asked her if she would get with the finance manager and make sure what I was wanting to accomplish was possible before I got off work early and drove all the way to Lake Wales. I explained that I did not want to waste anyone's time, She assured me that she had spoken to her managers and they confirmed that everything looked good so she set up an appointment for Friday afternoon and said see you then.
I got off work early and we went to McGuire thinking that all was good, as soon as we arrived we discovered that Donna was not in (As I assumed she would be seeing how she said "See you at 6") so someone else would help us, I asked about her whereabouts and was informed that she was off and that she was just an "Appointment setter". We test drove the Sportage we saw online and liked it so we sit down to do the paperwork, The salesman tells me that I have to do a new credit report because they could not locate the on that was done online (Resulting in 2 hard pulls on my credit) A little disgusted I complied and allowed it seeing how I was told previously that everything was good.
The salesman walks away to the mangers office and comes back a few minutes later with a paper showing our options, To my surprise they want $10,000 down and payments over $600 monthly on a KIA!!! Plus they have the price of the car listed as almost $8,000 more than the price listed online. I again explain to the salesman what Donna relayed to me over email and even offer to show him the emails, I tell him again I wanted no more than $500 down and what payments I wanted,He tells me he wants to go to work for us and goes back to the finance department, When he returns the price of the car is lowered to what it listed online with the rest probably hidden in the numbers somewhere and the down payment is now $4,000 with payments over $600.
By this time my wife and I are beyond livid and decide that we have wasted our time and get up to leave, My wife asks the salesman if he told the managers that she was upset to which he reply's "yes" .
You would think that if the management knew that we were upset they would atleast have the common courtesy to come and offer some sort of apology for the lies and broken promises but no they never showed there faces.
I could not even get an explanation as to why Donna told me the managers said everything looked good when in fact it was not, If you can't do it just say so.... This is what made me upset the most I sent numerous emails making sure I was not wasting my time and the entire time the "Appointment setter" was telling whatever lies the managers told her to say just to get me in the door.
The only bright side to this entire trip was that our salesman Ron (I believe his name is) was very nice and understanding he is what you want in a salesman, unfortunately for him he works for a horrible dealer that will tell whatever lies they have to tell just to get you in the door.
I sent an email to Donna after I got home telling her about my displeasure and asked her to forward the email to Sean McGuire however I will not hold my breath waiting on an email response from him.
I will never again step foot into McGuire Kia and I will advise everyone reading this to do the same and go elsewhere. This place is a joke.