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ELCO Chevrolet Cadillac Inc - Service Center
Ballwin, MO
224 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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224 Reviews of ELCO Chevrolet Cadillac Inc - Service Center
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September 16, 2022
Never bought from them but my boyfriend used the service department. They were great. Very professional. department. They were great. Very professional. More
by lorilogsdon78
Employees Worked With
August 31, 2022
*DO NOT* trust ELCO Service. I took my 2014 Silverado to have the Shark Fin Antenna repaired because it leaked. They happily took my $500 and said it was fixed. I did not drive I took my 2014 Silverado to have the Shark Fin Antenna repaired because it leaked. They happily took my $500 and said it was fixed. I did not drive the truck for a while because I had a take home car. But, after a rainstorm, I drove it and the leak was still there. I again took it to ELCO and they detected a leak. The mechanic asked Mike B. if the last tech put on sealant and Mike B. said he had. Then, Mike B. told me it would cost an additional $500 to fix the leak. I took the truck to another repair shop. They saw NO SEALANT and the ORIGINAL SHARK FIN. After the sealant was applied, no more issues. How dishonest can ELCO be. CAVAET EMPTOR: ELCO WILL LIE TO YOU! More
by 96971ls
Employees Worked With
Mike B., Kyle F.
June 13, 2022
Charlie Thieret at Elco Cadillac went above and beyond to offer assistance. He was enthusiastic to provide help. I appreciate his positive energy and smile. He greeted me with joy. I became even happier offer assistance. He was enthusiastic to provide help. I appreciate his positive energy and smile. He greeted me with joy. I became even happier instantly while engaging with him. Greg, the Service Manager always treats me kind and waves at me to stops what he is doing to make sure my everything was satisfactory and I am personally well. Henry retired who was fantastic at customer relations. Charlie keep smiling and providing the ultimate customer service. You are a great addition to the Elco family. I am happy to know there is someone else there who understands how to extend great customer service. I don't mind traveling for it!! Also, I appreciate the coupons that Elco Cadillac sends to customers to show appreciation for purchasing a Cadillac. The new facilities are beautiful and customer centered! More
by deedee40
Employees Worked With
Charlie Thieret
June 04, 2022
Horrible service scheduled my appointment for my car told Mike to service my whole suspension and steering. was given it back not completed just leaving the place you could tell the steering was still off . Mike to service my whole suspension and steering. was given it back not completed just leaving the place you could tell the steering was still off .the bushings on my strut tower one is busting off one isnt there when it was all suspose to be done properly which is not the case.also mike calls me 5 or 6 days later and is trying to add to my ticket work he did the Job isn't even complete .why would you give me the car back knowing it would need more steering parts and another alignment????? More
by Jeff
Employees Worked With
Mike in service
June 03, 2022
DO NOT GET YOUR CAR SERVICED AT ELCO CHEVROLET. THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMP THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMPTOR More
by 96971ls
Employees Worked With
Kristie Baum
January 20, 2022
Lamarr is professional, very knowledgeable, and works hard to find what's the best vehicle for the customer's need. I would highly recommend Lamarr to anyone that needs a vehicle. You'll be approached wi hard to find what's the best vehicle for the customer's need. I would highly recommend Lamarr to anyone that needs a vehicle. You'll be approached with kindness, and he makes you feel like family. More
by Brian
Employees Worked With
March 26, 2021
This man goes above and beyond! I recently had a scare where my key wasn’t working. I panicked and sent a note to Lamarr who calmed me down and helped me! He has always been so professional and authent where my key wasn’t working. I panicked and sent a note to Lamarr who calmed me down and helped me! He has always been so professional and authentic. More
by Tinarsappington
Employees Worked With
March 12, 2021
Every aspect of the Dealership has been a pleasure. Recently purchased 2017 Suburban had an AC issue. Service Dept handled it completely hassle free! Thanks! Recently purchased 2017 Suburban had an AC issue. Service Dept handled it completely hassle free! Thanks! More
by cmspill
Employees Worked With
January 23, 2021
I don't like to wait and I don't like high pressure. I know if I like a car, and I know if I can afford it. I drove in, asked to drive a car and within 3 minutes I had the keys and was off driving with no know if I like a car, and I know if I can afford it. I drove in, asked to drive a car and within 3 minutes I had the keys and was off driving with no sales person tagging along. In less than 2 hours from when I pulled in I traded in my old car and left with my new car. Easy. More
by lmoore
October 11, 2019
Disappointed with their service department. I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I called back to set up the appointment, no one could help me. I was assured someone would call back before 6--you guessed it--no one called. I know the tires are able to get in quickly but was told service is backed up. Very upset could not even get a call back when I called twice to set up an appointment. And on top of it was treated rudely by the women who answered the phone. Was thinking of getting another Cadillac there, but after this--no way. More
by docang
Employees Worked With
