ELCO Chevrolet Cadillac Inc - Service Center

Elco's service department has a pattern, at least in my experience of recommending expensive services each time I go in. Recently I had a major tune-up and they recommended new valve cover gaskets at a pr experience of recommending expensive services each time I go in. Recently I had a major tune-up and they recommended new valve cover gaskets at a price of $1000. There has never been any evidence of leakage. Two weeks later I had a coolant leak. It required a couple of gaskets and oh, by the way, change the water pump. Total bill $1200. At that time they also recommended new head gaskets ($4500), replace side maker light ($85)(which I replaced my self in 15 minutes), flush the brakes ($135), flush the power steering ($100), and drain and refill the tires with nitrogen. They stopped short of a precision floor mat reallignment. The unknowledgible and unwary can easily be sucked into expensive and possibly completely unnecessary repairs. More

I have had a very negative experience with this dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. Actually, they performed half of the work under warranty and then put the unassembled parts (the body panel) in my SUV and sent me home. They also stated upon drop-off that they would pay for the rental car they provided, but my credit card was charged $240 for the car without any mention to me. I still haven't gotten the $240 back, but am still working on it.<br><br>After all was said and done, I took them to arbitration to get the car properly repaired and won. After losing the arbitration they refused to perform the work (and actually never did). Chevy had another dealer perform the work. More