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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,492 Reviews
Call Service Center (888) 745-2599

1,492 Reviews of Eagle Buick GMC, Inc. - Service Center

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July 29, 2021

Vehicle went in the shop for recall and they completed promptly . I had an appointment and they took truck in on time and completed quickly More

by DAVIDSISSYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
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Jul 30, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

July 29, 2021

Went above and beyond what was expected to satisfy my problem. I would definitely recommend. Picked up my truck, then returned to me. Couldn't ask for more More

by Bill.scharber
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Report | Print
Jul 30, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 26, 2021

You guys went exceedingly and above. Courteous and making sure my experience was pleasant. Thank you I would certainly recommend you and if needed purchase More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Report | Print
Jul 28, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 24, 2021

Scott correctly diagnosed my problem over the phone. They got me right in and had my car fixed in no time. Love the service we get from them. More

by ayercalhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jul 27, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Eagle Buick-GMC Team

July 21, 2021

Jayson was awesome. Very professional, work was done correctly and in a timely manor. Car was in for warranty work. Thanks and I Will not hesitate bringing my vehicle back in. More

by Neal H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson
Report | Print
Jul 23, 2021 -

Eagle Buick GMC, Inc. responded

We cannot thank you enough for this glowing review of our service center, Neal! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Eagle Buick-GMC Team

July 20, 2021

they had our truck for 21/2 months didn’t fix what they were supposed to tried to say our warranty wasn’t there. ( which come to find out it is and so they dick around having our truck which put our busin More

by sterlingtreeandlawnscaping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service Manage Scott, Jim Martin, Laura Tramontana, Trudy Gilley
Report | Print
Jul 21, 2021 -

Eagle Buick GMC, Inc. responded

Needless to say, this review comes as a surprise. You came to us from another dealer because they would not take care of you nor provide you with transportation while you were in for service. We graciously took you in thinking that we could truly make a difference for you. The extended warranty information you provided was incorrect. Not once, not twice, but three times. Regretfully, when calling in claims to extended warranty companies we can be on the phone well over an hour each. At one point we were playing phone tag with your selling dealer to try to find your policy information, only to find out that you did not have the coverage that you said you had. When all was said and done, your extended warranty company denied coverage on many of your requested repairs, Eagle paid over $2,000.00 for your rental that we promised to give you, and to date you have avoided our calls requesting payment for your deductible, oil change, and filter. We had the very best of intentions to help you when your other dealer couldn’t. We would have much rather had a face to face conversation about this rather than putting it out for the world to see. We respectfully request that you pay your deductible and for the oil change and filter we replaced. We also sincerely hope that you can find a facility that will provide the level of service you seek.

July 17, 2021

No, would not send somebody there for service work! Quality of the (tech) is questionable? If you do find yourself there , good luck , I hope you or somebody you know has automobile knowledge,it will b More

by banfla8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott, in service is a 5 star himself , Jim Martin
Report | Print
Jul 21, 2021 -

Eagle Buick GMC, Inc. responded

We are very sorry to hear that you feel this way. We would love to speak with you regarding your experience. This is not the level of service we wish to provide and we need your help to identify what went wrong. We are unable to determine your name and therefore unable to contact you directly. Please reach out to a member of our service management so that we can determine what action to take to prevent this type of sentiment. Our service team awaits your call - (352) 795-6800. Sincerely, The Eagle Buick-GMC Team

July 16, 2021

Very pleased with the way they handled our issues with our vehicle.it took awhile to complete the issue but they handled it and we have the car back. More

by Chocolatesbyvanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Eagle Buick-GMC Team

July 16, 2021

Great service department. Scott in service excels at making his customers happy. Had a/c issues with my truck and was in and out in a very short period of time More

by Chuckb64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Eagle Buick-GMC Team

July 15, 2021

People friendly, helpful, and courteous. The grounds People friendly, helpful, and courteous. The grounds clean and comfortable The the the the the the the the the the the the the the the More

by Rollineagle@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Eagle Buick-GMC Team

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