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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,069 Reviews

1,069 Reviews of Eagle Buick GMC, Inc. - Service Center

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May 05, 2024

I purchased a used truck that had issues from the day I signed. Went in there shop multiple times and was never fixed. Now it's my problem, after they said they'd make it right. Sad to be treated this way More

by fmdocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ
May 03, 2024

Scott is a pleasure to work with. Always keeps me informed of the status of my vehicle. More

by Jwwynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
May 03, 2024

Scott service manager is absolutely fantastic. This is why I go there. Very professional and friendly and courteous. More

by WLEEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Pestana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

I would highly recommend this dealership and especially, Scott in the service department for my friends. It is a exceptional dealership for sales and service. More

by buipon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Eagle Buick GMC, Inc. responded

We cannot thank you enough for your wonderful review of Eagle Buick-GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Eagle Buick-GMC Team

May 02, 2024

I love the people here the wait is a little long for an oil change. The wait wouldn’t be as much of an issue if they updated there waiting room area. In my opinion that really needs some attention. Other More

by Quadejacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see my service tech
May 04, 2024 -

Eagle Buick GMC, Inc. responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered and the feedback about the waiting room. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Eagle Buick-GMC Team

April 29, 2024

Very caring folks, I will be back to get tires. A little inconvenience to get in and out due to road work. More

by CAROLYNCLEMENT1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
May 02, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

April 28, 2024

Great service very friendly employees that is why we always come back to buy cars More

by DCMAC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience. Your words mean so much to us and they remind us of why we do what we do. We are so thankful for your continued business! Sincerely, The Eagle Buick-GMC Team

April 26, 2024

Scott was excellent, as always! Took care of problem in a timely fashion and very proficient. Even showed me damaged part and ending bill was less than estimated. Top grade for s More

by IRELANDHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for the feedback! We are happy to hear about your positive experience at Eagle Buick-GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Eagle Buick-GMC Team

April 26, 2024

Scott was great. He’s fastidious and keeps you apprised of the status of your vehicle as welll as any changes to what it may need. No surprises. More

by eszmuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : However , those who take payment after service is complemented are miserable and seem to pride themselves on being unhelpful. Not sure what is causing the low morale but needs to be addressed.
Apr 29, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business and will pass your kind words along to Scott. Sincerely, The Eagle Buick-GMC Team

April 24, 2024

Eagle provides outstanding customer service. They ate outstanding at any service you may need for your automobile. Nate always steps up to the plate to take care of my automobiles needs. I More

by sherrirapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Apr 26, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your outstanding rating about our service department, Sherri. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Eagle Buick-GMC Team

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