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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,476 Reviews
Call Service Center (888) 745-2599

1,476 Reviews of Eagle Buick GMC, Inc. - Service Center

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March 13, 2024

Always professional Explains everything to me before they do anything to the car, and cost More

by Mbbellie
Recommend Dealer
Yes
Employees Worked With
Scott
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Mar 15, 2024 -

Eagle Buick GMC, Inc. responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Eagle Buick-GMC Inc for your vehicle needs. Sincerely, The Eagle Buick-GMC Team

March 12, 2024

Very clear, great communication from Scott during the whole process. Shop realized timeframe and offered me a loaner vehicle. Worked well with my warranty. More

by cab11983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for the awesome feedback! Scott is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service and a loaner vehicle. We look forward to working with you again soon! Sincerely, The Eagle Buick-GMC Team

March 11, 2024

Fast exceptionally efficient so courteous, never go anywhere else Would recommend over any other dealer even if it's another brand More

by Patsyhunt1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott always the best
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Mar 14, 2024 -

Eagle Buick GMC, Inc. responded

Patsy, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Eagle Buick-GMC Team

March 06, 2024

Oil change and tire rotation appointment should not take so long. 2 hours waiting to be done More

by hjgoodall
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Younger gentleman
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Mar 08, 2024 -

Eagle Buick GMC, Inc. responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Eagle Buick-GMC Team

March 05, 2024

The Best dealership in citrus County, hands-down. Best service department in citrus county, hands-down. I’ve been dealing with Eagle Buick for years and they do not disappoint Scott Kelly in the serv More

by livingeasy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Eagle Buick-GMC Team

March 05, 2024

Truck was delivered dirty absolutely zero instructions on how to use a truck loaded with features. Huge disappointment from Russ would not return any of my phone calls regarding failures at the dealership. More

by louandlidia
Recommend Dealer
No
Employees Worked With
Bruce
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Mar 07, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your feedback. Here at Eagle Buick-GMC Inc, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Eagle Buick-GMC Team

Mar 07, 2024 -

louandlidia responded

The truck was dirty,I was told that the truck would get waxed and it was not.. There was not any instructions given on the features and how to use them! I was handed the keys by the salesmen Bruce and he told me he had to go and deliver another vehicle. The truck tonneau cover leaked water due to improper fit. The G.M Russ would not help at all to address my issues. In fact after repeated calls to him he refused to call me back. Neil in service was the ONLY one that helped get my issues resolved. There was a tiny tare on the leather on the passenger side seat. They fixed the tare however they used a harsh chemical that cracked and damaged the leather. I had to make a separate appointment once the new seat came in. You got to love these automated copy and paste responses. Demonstrates there give me the money and then see ya philosophy.

March 04, 2024

Very pleasant experience. Morgan very professional morgan explained what needed to be done and what the cost would be up front More

by tommy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Morgan
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Mar 05, 2024 -

Eagle Buick GMC, Inc. responded

Tommy, it’s great to know that Morgan provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Eagle Buick-GMC Team

March 04, 2024

Did not like fact that my transmission was flushed with a aftermarket kit and fluid gmc dealer you would think gm quality is what I thought I was getting More

by Mrkick14892
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 07, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Eagle Buick-GMC Team

March 04, 2024

Great customer service very knowledgeable and willing to help Friendly and helpful, will be back More

by Mrshugginsxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne
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Mar 07, 2024 -

Eagle Buick GMC, Inc. responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Eagle Buick-GMC Team

March 03, 2024

GREAT They go out of there way to get you what you are looking for. Bruce Currington was my salesperson for the last 3 Yukon's that I purchased from GMC Eagle Buick in Homosassa, FL. He keeps his word, an More

by jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
Mar 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review and shoutout for Bruce! We really appreciate your business, Jimmy. Sincerely, The Eagle Buick-GMC Team

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