Eagle Chevrolet

Customer service is great, especially Mahima, the service advisor. She’s always very helpful and has a great attitude. She’s easy and friendly to talk to, unlike the old guy next to her, who isn’t ve service advisor. She’s always very helpful and has a great attitude. She’s easy and friendly to talk to, unlike the old guy next to her, who isn’t very approachable and always looks grumpy. It’s very important for us as customers to feel comfortable going to a place where we feel like we can talk to the service advisors. More

From the moment I walked in, Jeff and the supporting staff was extremely kind and very willing to make sure everything was smooth, and I had everything I needed. staff was extremely kind and very willing to make sure everything was smooth, and I had everything I needed. More

From the time i called during service estimate and pick up was very good service up was very good service More

Mahimia was great to work with, she strives to completely understand your problem, then gets the job done… understand your problem, then gets the job done… More

Each and every-time I come to this dealer they treat me with me respect care and they make sure they go above and beyond for my concern. Derrick and the technician Stephen were phenomenal. I highly recomme with me respect care and they make sure they go above and beyond for my concern. Derrick and the technician Stephen were phenomenal. I highly recommend this team again and again More

The level of professionalism and attention to detail to make the customer happy in every way possible was outstanding make the customer happy in every way possible was outstanding More

We had an excellent experience at Eagle finding a new lease with the help of Mike Roperti. lease with the help of Mike Roperti. More

My experience at the Eagle Chevrolet service department was horrific. I had a friend drop me off around 9:15 in the morning and Stephen was my service advisor. I told him about the issues I was having with was horrific. I had a friend drop me off around 9:15 in the morning and Stephen was my service advisor. I told him about the issues I was having with the vehicle, my Chevy 2024 Tahoe, and he wrote down the electrical problems I was experiencing. I also told him that I heard a crank when I would start the truck up on a cold morning and what sounded like the lifters chattering at times. When he gave me the paperwork to sign he had neglected to put anything about the engine noise and a lift noise. When I asked him about that, he added it in his handwriting. I photographed it with my phone because I knew it wouldn't appear on the paperwork I would get back. I also asked him for copies of any work I had done there prior and he told me that it would take some time for him to get it. I didn't get the paperwork at that time. At approximately 1:00 I texted him at the phone number that was giving me to keep in contact with him and asked him how it was going with the truck. I received no answer. At 1:45 I stopped by the dealership on the way back from being out all day. I had gotten a ride from a friend and she needed to get home. When I walked into the service department, Stephen wasn't there. There was a female service advisor at the desk. I asked her if she could tell me what was happening with my vehicle. She told me she had no idea what the status was, and that I had dropped it off for several things and it would take some time to find out. I asked her if she could just find out what was happening? She then went into the service manager's office and I saw them talking. When she came back to me, she still said she had no idea. I asked for Stephen because he was supposed to explain what was happening to my vehicle to me. He was at lunch, that was what I was told. So from 1:00 when I texted him to 1:45 when I arrived in person, he hadn't had an opportunity or courtesy to answer my text. When I walked back out to my friend's car, she said she had just seen my truck being taken into the bay. That's why the female advisor couldn't tell me anything, they hadn't even looked at it. At 2:30 I sent another text. Stephen didn't answer this one either. I was left completely in the dark. I live alone, it is my only vehicle, and your dealership is not close to where I live. I called around 4:00 having received no word. I left a message for the general manager to call me. That didn't happen. I spoke to Ryan who answered the phone and told him how upset I was. I told him someone needed to get me so that I could get my truck. Finally they sent someone to get me. Again Stephen was nowhere to be found. I spoke with Derrick. I asked for my paperwork, past and present. The paperwork given was "customer copy" not signed by me and not truly representative of what had transpired. My first visit to your service department was for an electrical problem and it said brakes. That is not what I brought it in for. I am beginning to see how things work. I finally heard from Stephen today, not yesterday when my car was there. He was concerned about what I would say in this survey. How did I think he did? I asked him, how do you think you did? He lied to my face, he is arrogant. When I got the paperwork from Derrick, I asked if they checked out the engine noises because there was nothing written by the comments hand written by Stephen, he wrote, not found, or the equivalent. He said if I wanted them to check out the engine noise I would have to leave the car for two days, no loaner, and if no problem found, I would have to pay for it. Is this true? I would appreciate that phone call from the general manager. I had left a message for him to call me. This is not a dealership I would recommend or buy my next vehicle from. After this time I made numerous calls to the General Manager Adenoi McCormack. He has failed to return any of my calls. More

Awesome staff. .very helpful and understanding. All around the best!!! Jeff is amazing. Great sales man. .very helpful and understanding. All around the best!!! Jeff is amazing. Great sales man. More

They handled the repairs well and dealing with the insurance company went well for my Silverado insurance company went well for my Silverado More