Some of the worse customer service ever! We recently
move from CO back to NY. While in Colorado, we purchased our Chevy Traverse and extended warranty (Extension of the manufacturer warranty – bumper t
move from CO back to NY. While in Colorado, we purchased our Chevy Traverse and extended warranty (Extension of the manufacturer warranty – bumper to bumper, no deductible). In advance of going to Eagle Chevy, I gave them all the information on the warranty. While dropping it off, the in dash LCD screen displayed the issue it was being brought in to be fixed. They told me that they charge $140.00 for a diagnosis and if the warranty company paid less I would have to pay the difference. I told them that the extended warranty bought from the dealer should be no deductible and everything should be covered. I also suggested, since we know what the problem is, that they call the warranty company in advance to verify the coverage. On both suggestions, they said if I was unwilling to give them a credit card, “you should take the car elsewhere”. I reached out to my original dealer and they were flabbergasted and said they are just looking to make additional money off you and dealers should not be practicing business like that. Your extended warranty is the best out there, it even covers car rental if needed. My last 3 Trucks have been Chevy’s, and I have always been pleased with the Chevrolet products, my future Chevy cars/truck will not be purchased from Eagle Chevrolet of Riverhead. Dealerships wonder why they have such a bad reputation, here is the perfect example. FYI: another local dealership is fixing it with no issues.