Eagle Chevrolet

They treat you like family We have been customers of Eagle Auto for over 14 years, purchased 4 Volvos and have always found the service team to be professional, courteous and ho We have been customers of Eagle Auto for over 14 years, purchased 4 Volvos and have always found the service team to be professional, courteous and honest. More

Excellent! Andrew Platis and Jose Lopez were delightful to work with. Each of them explained all there was to know in terms of options on the various cars, as w Andrew Platis and Jose Lopez were delightful to work with. Each of them explained all there was to know in terms of options on the various cars, as well as financing. Although we have an updated version of our earlier Volvo, there were many new features to learn and Andrew has been extraordinarily patient with our many questions (and visits). I would highly recommend Eagle Auto. We feel we have made new friends. This submission refers to Volvo. The only way I can submit this review is by clicking on Chevrolet as it is the only option on the drop down list! Note: you need to revise this option! More

needed a last minute part Nancy was very helpful in obtaining and shipping a part needed at the last minute. She called me back promptly and followed up to make sure it was r Nancy was very helpful in obtaining and shipping a part needed at the last minute. She called me back promptly and followed up to make sure it was received Greatly appreciated! More

Highly Recommend this Dealership- Excellent Service Through the years of purchasing cars, I have had several good experiences and a few not so good experiences. This is the first time I am motivated to Through the years of purchasing cars, I have had several good experiences and a few not so good experiences. This is the first time I am motivated to write a review on a dealership because the level of service I received was excellent ...from Andrew Platis the salesman who helped me to the Finance Manager, Jose Lopez who guided me through the financing process. I purchased a Mazda 3 last week from Eagle Auto Mall ...I had done my research- I called Eagle Auto Mall with some preliminary questions about the Mazda 3 since I had a few different makes of cars that I was considering and I was trying to narrow down my search. After speaking with Andrew- I felt he was so helpful that I made an appointment later that afternoon. He listened to what was important to me and I felt him to be very down to earth (unlike most car salesmen) and honest. He sold me on the Mazda 3- I knew at this point that I wanted to buy my new car from him and that I needed to look no further. Additionally, Jose Lopez, the Finance Manager helped put together a package that worked the very best for me. Like Andrew, he spent a lot of time with me and was very patient. I cannot recommend both of the enough. I have driven Hondas for years, and I have to say that they very warmly welcomed me into the Mazda family. Start your search for a new car here- you won't be disappointed. More

Inspection Always a pleasure bringing my car to Eagle Auto Mall. Just an inspection this time, but they accommodated a last minute change in my schedule. Comfo Always a pleasure bringing my car to Eagle Auto Mall. Just an inspection this time, but they accommodated a last minute change in my schedule. Comfortable wait, done in a relatively brief time. Thank you very much! More

Happy with Kia Cadenza Our experience with Eagle Auto Mall was wonderful. Andrew our salesman was very helpful in setting up my Bluetooth and explaining all the many gadge Our experience with Eagle Auto Mall was wonderful. Andrew our salesman was very helpful in setting up my Bluetooth and explaining all the many gadgets in the car. We were happy to do business with them and would do it again. More

Service & Purchase Based on a service experience with a leased vehicle, I returned to discuss another lease. The Service Department sometimes seems overwhelmed with wor Based on a service experience with a leased vehicle, I returned to discuss another lease. The Service Department sometimes seems overwhelmed with work, but never let that impact their interaction with you. The Sales Department was a pleasure to work with. I have been very impressed with their desire to make sure everything is exceptional with your experience. Never experienced others sales persons sharing in the selling of the vehicle: telling you how wonderful the car is from a safety and quality standpoint. Extremely helpful in every way. When someone started to look over the car we purchased, they subtly went and put a sold sign on it! Cool! More

Beware of shady and unethical business practices Finalized a deal on a Volvo with Andrew Platis. Agreed priced outlined in email. Also advised would finance @ dealer if matched CU rate. I Showed u Finalized a deal on a Volvo with Andrew Platis. Agreed priced outlined in email. Also advised would finance @ dealer if matched CU rate. I Showed up to pick up car. Finance mgr attempted to hide add'l 1000 in finance price and jacked up rate. Stated they didn't have my credit score but rate was based on credit. (My credit is excellent). I Never bought Volvo. The tactics of a bait and switch for the unsuspecting customer Is not only unethical but illegal. I will be filing a formal compliant with Volvo, CFPB, and the BBB as well as the NYS DA office. They not only wasyted my time but tried a crime against the wrong individual. Buyer beware at this dealer More

WINDOW FIXED Nancy, the service advisor who attended to me and my car was an excellent representative of what a service advisor should be! She took care of me as Nancy, the service advisor who attended to me and my car was an excellent representative of what a service advisor should be! She took care of me as soon as I arrived, made sure my car got taken in for work as soon as possible and came to assure me along the way that things were being handle to the best of their ability. Even when it appeared to be taking longer than planned, she made sure to apologize and keep me abreast of things as they proceeded. More

Ridiculous First the hours are ridiculous - having no late night or weekends hours is not convenient. I have purchased 3 mazdas from this dealer and will probabl First the hours are ridiculous - having no late night or weekends hours is not convenient. I have purchased 3 mazdas from this dealer and will probably purchase a 4th but never ever use the service department again. This was the last straw. I work the same hours they are open and generally cannot make or receive calls, so I tried to schedule service thru their website - 2 attempts and 1 month I got no call/email back. The I received an advertising email from the service manager and I replied to it hoping to get somewhere. I clearly stated that phone calls where not good and to please contact me thru email - so what did I get but a phone call - I was unable yo answer or call back so 2 days later I got another call in which the woman has an attitude because I had not called back. On the 3rd call they finally got it I guess and she offer for me to call and leave a message after hours and they will give me what ever date I need. Finally! Well when that date got closer I had to reschedule - I called left a message after hours and asked for then to email or call me back to confirm - Nothing. I had to take time from my job to give them a call when they were open to confirm. She said she received the call and the appointment was changed - When I asked why I never got a call all she said was "Oh I thought I did" ugh Day of Service - I was dropping off for them to work on not waiting. I asked for it to be done by/before 2pm - He wrote by 1:30 on the paperwork. At 2pm I had to again take time to call them. "It just got done" - I show up - my service was a tire rotation, oil change, full circle inspection and change the rear wiper that was ripped. First of all the rear wiper is a small piece of rubber and they charged me $36!!! no labor WTH? They tried to tell me they gave me 10% discount b/c they too thought it was pricey - after review of the bill no such discount was there. I was angry and had to get back to work since it wasn't done on time I just took the paperwork and left. Later that night I realized I did not receive the inspection report showing tire and brake wear and overall condition of vehicle. no fluids were topped off - I honestly do not know if they did anything - will never use them for service again! More