Earnhardt Chrysler Jeep Dodge Ram - Service Center

Quality is not Job One The employees at the dealership are friendly and cordial; however, there seems to be a disconnect in the service chain, on more than one vist, work th The employees at the dealership are friendly and cordial; however, there seems to be a disconnect in the service chain, on more than one vist, work that was requested was not completed, a part for a repair was ordered and I was not notified that the part had arrived and they sent it back. Had the part reordered. The company should consider having a quality consultant to go through and process walk the way that service is provided More

Dont beleave service writers here . I brought my 2015 Jeep Wrangler here for warranty work twice for the same problem, both times they said they were too busy to look at it and that I I brought my 2015 Jeep Wrangler here for warranty work twice for the same problem, both times they said they were too busy to look at it and that I would have to leave it for 4 to 5 days or bring it back when I had time , now I originally was in warranty miles when I reported issue but when I bought it back I was over miles and they refuse to keep there word and the service writer was not even here anymore , so now they want to stick me with the cost , when they couldn't make time to fix it when I was in warranty. More

Uncooperative We live in So. Arizona but purchased our new Jeep Cherokee in Las Vegas due to Earnhardt not having what we wanted. We did our 1st service in in Las We live in So. Arizona but purchased our new Jeep Cherokee in Las Vegas due to Earnhardt not having what we wanted. We did our 1st service in in Las Vegas as we were in that area at the time. I contacted Earnhardt by live chat to make an appointment for our 10,000. Mile service and was told someone would contact me to set that up. Never happened. So I called them and was told they don't take service appointments it would be done on a first come basis. I was also given an approximate cost for this service even though when I purchased the vehicle I was told the first 2 or 3 services were free at any dealer in the US. A few days later, I had another live chat to make sure they don't take service appointments and was told the manager would call me back. Again, no call back. I guess they don't need my business. More

Worst Dealership Ever I cannot believe this is what the Earnhardt family of dealer ships has become!! My dad bought a car here when I was a little boy and i just remember I cannot believe this is what the Earnhardt family of dealer ships has become!! My dad bought a car here when I was a little boy and i just remember how nice everyone was. Fast forward to 2014 and I am in shock!! I have never been treated so poorly in service after buying my car at this dealership. This so called Service Manager Terry Doll (What a Jerk) I would not take my car to this place for service if it was the only repair facility on earth!!! I would rather take the bus than let this place Fix my car. Shame on you Earnhardt family for putting this man in charge of service!!! Tex would never approve of this kind of service and treatment!!!!! I hope you go bankrupt!!!! More

Worst experience I've ever had I had bought a brand new Dodge Dart on May 7th 2014. Since then I have had to go back to the dealership five time and been on at least 20 different ph I had bought a brand new Dodge Dart on May 7th 2014. Since then I have had to go back to the dealership five time and been on at least 20 different phone calls all for the same problem. The overhead console is falling completely out of the roof while I'm driving, and when I went to dodge the first two times all they did was try hitting it back in place. Once that didn't work they said that they where going to try ordering a new overhead console and promised it was going to take at most a week to receive it and fix it. I never got a call and a week passed witch I then had to call and question why I had not received a call. They then proceeded to tell me that it was going to take another week. This same process happened for a MONTH where I had to call THEM every week and they would promise me another week. All that time I had the same falling piece in my car that would almost cause me to get in car accidents. Finally after a month I had enough and asked for a service manager and he was not there so I talked to the parts manager. He was helpful and I got the new piece a week later as he promised. Two more months go by and I have a button fall off my steering wheel, squeaking breaks, and once again my overhead console is falling on me. I called September 30 2014 where I talked to a very rude man where he proceeded to tell me that if I thought my car was a health hazard that he would think I would be smart enough to bring the car in the dealership. When I explained I have multiple times and nothing was done and I would like to talk to a manager. He then said well who is the service person I had before and I once again explained that I wanted to talk to a manger and it needed to get taken care of today since I had almost gotten in a car accident earlier this morning because of this problem. He then said that I should just bring it in and he can just take the price completely out of the ceiling. When I asked how is it fair that I'm paying all this money for a whole in my ceiling he just said well the manager is busy so that's all I can do. I got really upset and drove to the dealership right away. I then ask for the service manager and he came out and took my car in the back and had his guy look at it AGAIN. he comes back ten minutes later and assures me that he is going to order ANOTHER part and all he did was apologize about the guy who was completely rude to me on the phone. So I am once again waiting for a part and who knows if the current one is going to fall on me again tomorrow when I drive to work. In my opinion the worst car, worst material, and the worst customer service i have ever had to deal with. I wish I had never bought a Dodge Dart especially from this location. More

Run from the place and don't buy any Chrysler vehicle! Do not ever buy a vehicle from Earnhardt Chrysler in AZ especially the Dodge Journey. My mother purchased this car with a 6 yr extended drive train wa Do not ever buy a vehicle from Earnhardt Chrysler in AZ especially the Dodge Journey. My mother purchased this car with a 6 yr extended drive train warranty so I could go to my cancer treatment in another city. Now my less than 3 year old car still looks great is giant pile of garbage. They would not honor the warranty and from what I hear from other customers is that they will find any way to get out of it. They were terrible at returning phone calls and sometimes never did. They told us different issues that were wrong with it when we called multiple times but kept changing their story. They had my car for weeks but provided no printout or written documentation of anything to diagnose what was going on. Now I'm totally screwed and have no means to get to my cancer treatment. DON"T EVERY BUY A DODGE or Chrysler and especially don't buy on from these guys. More

Allen Clark is the most dishonest service advisor I have ever dealt with. Not only is he dishonest, he is very lazy and takes his time. In 5 days he did not once answer his phone. You have to leave him a me ever dealt with. Not only is he dishonest, he is very lazy and takes his time. In 5 days he did not once answer his phone. You have to leave him a message for him to call you back, generally 2-3 hrs later. I would highly caution anybody before they choose this dealership for service. The service manager Greg lacked just as much customer service and care as Al did. I was shocked at how this place operates and serves (or lack of) their clients. I will never return to this crooked dealership for service again. If you have to, defiantly avoid Allen (Al) Clark. More

We were in the dealership, to have an oil change done on We were in the dealership, to have an oil change done on our 2012, Liberty. With time on our servicing, we looked at some of the new 2014, Cherokee We were in the dealership, to have an oil change done on our 2012, Liberty. With time on our servicing, we looked at some of the new 2014, Cherokee. We were approached by a few sales people, while we were "looking". Jacob Dufurrena, offered to answer any questions, we may have on the Cherokee models... Well six hours later, we were driving home with a new 2014, Latitude Cherokee. This sales person, showed us the true meaning of "no pressure salesmanship". He showed that he, and the dealership, he works for, will work to please the wants and needs of a customer, who is looking for a rewarding experience, in a new car purchase. Chris Hanson, the sales manager, was also instrumental in making this sale, a reality. We are very pleased, with the Earnhardt Dealership, their management team, and the sales people, that are promoting and reinforcing, a quality service. More

Wife brought car in at 4pm to Service Dept for a check-engine lamp. Service Dept Hours show open until 6pm. Was told car would have to remain overnight. Called Service Dept and made arrangements wit check-engine lamp. Service Dept Hours show open until 6pm. Was told car would have to remain overnight. Called Service Dept and made arrangements with Bill for my wife to come in the 1st thing the next morning to have it looked at. She arrived at 7am, 2.5 hours later and the car still has not been looked at. We have been loyal customers at Earnhardt. We will not be back and will no longer refer our friends and family. Extremely disappointing. More

2010 jeep wrangler recall for brake lines.Called service dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I am now looking for a jeep dealer in the east valley to do the work. What awaste of a saturday morning. More