Earnhardt Ford - Service Center

Excellent Service Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a he Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a helpful attitude and welcoming smiles. This was a huge improvement from prior Service experience. More

Quick service My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I had at work. More

Outstanding Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a pleasure! More

Terrific service department My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for several days. That was fine with me. in between days off Eric Buttrey kept me informed. Was never kept in the dark they called me every day to let me know the progress of the repairs. Got my truck back as scheduled, cleaned. They did some extra work upon my request and still got the truck back on time. I will be back!!! More

5 "'COMPLIMENTARY' OIL-CHANGES" WERE DISHONORED!!! On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please t On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please this customer to the extent that we furnished them with a 50"HDTV, as well as five complimentary oil changes. The customer, in turn, signed a statement confirming that they were completely satisfied with this resolution. Nevertheless, when the customer returned to the dealership demanding free floor mats for their vehicle (which did not come with it, nor does the factory make them for this particular model), we were able to find a set of floor mats from a different model that happen to fit quite nicely." I, recently, had an oil-change through the purchased maintenance-plan. Considering that it was mentioned on the dealership's response, I showed the signed-paper, and I asked whether the 5 complimentary oil-changes could be added to the purchased maintenance-plan. So, the service staff contacted one of the signatories, Joe. Then, somebody came to the Service Dept., and he talked to the staff. The staff told me that the sales-supervisor couldn't honor the 5 complimentary oil-changes (due to the "'BAD' REVIEW" (that was posted on this website). During the purchase, I was being told that there was a 30-day warranty (to return the vehicle if "no 'satisfaction'" was guaranteed). At the time, I got the vehicle, and, when I was driving home, there were certain things that prompted me to decide to return the vehicle. Within the seven-day period, from the purchase, I had a meeting with Joe; the floor-mats/other issues were mentioned. Then, Joe offered to find 2 floor-mats. After this, I asked for the offered 2 floor-mats. The transaction happened in January, and we received the 2 floor-mats in March, after numerous follow-ups. They let my husband sign a statement, confirming that the customer was "completely 'satisfied'", without providing the 2 offered floor-mats. Upon receiving the two floor-mats (in March), Marcelo said something to me (it was discussed in the previous review). In the beginning, I did not plan to write a review, but, upon receiving the 2 floor-mats, I decided to write a review, due to an UNBEARABLY-BAD EXPERIENCE. TO "SET THE RECORD 'STRAIGHT'", I DID NOT RECEIVE 5 COMPLIMENTARY OIL- CHANGES, BUT, INSTEAD, PURCHASED A MAINTENANCE PLAN. More

SO MUCH BULL! Walk/Run Away from Earnhardt Ford! SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape and an issue with starting the car. I had brought the car in two weeks ago and Mel had helped me with a recall and a broken door latch situation. He also saw a crack in my window and suggested working with my insurance to replace my windshield, which we did. I was hopeful to get the same kind of service from Earnhardt Ford - the "No Bull Since 1951" place - and Mel with my current problem. NOPE! DIDN'T HAPPEN. I pulled into the service area and a nice woman approached me and I told her that I would like to speak with Mel. I briefly and a bit briskly told her my problem with the car and that I came in person to speak with someone and couldn't leave the car today. She went and tried to get Mel, but he wasn't immediately available. She came back and told me and tried her best to pass time until Mel appeared. I told Mel the issue and he suggested that we test the battery and so the nice woman did that and then printed out this slip that said that the battery needed to be replaced. I looked at Mel and said "I am aware that my warranty expired." and he interjected "Yes, 11 days ago.", but I looked at him and said "Can you help me out here?" He said "No." Ok, some of you will say...well, if your warranty was expired - he doesn't have to help you. But come on - I had just had it there. I asked him if they checked the battery when I had been there 2 weeks ago. He said yes and I asked if they had the slip saying it passed. He said "No, they only print them out if it needs to be replaced." He walked away and I stood stunned for a minute and then realized - He's really not going to help me. He really isn't going to take care in trying to keep a customer. He really didn't even offer to help me replace my battery or do any diagnostic tests and have me pay for it. He is really just walking away. So now I am encouraging you to do what Mel did - WALK AWAY FROM EARNHARDT FORD! DO NOT BUY CARS THERE! - Maybe check out the Toyota dealership down the road or drive a little further to Berge Ford or Chapman Ford or San Tan Ford. DO NOT HAVE YOUR CARS SERVICED THERE! - Go to Ron's Service and Tire Center in Tempe, AZ. Tom and his team will take care of you. They are GREAT! Or if you need to use a dealership try Berge, Chapman, or San Tan and don't even consider Earnhardt. Earnhardt, the price of a battery and the labor to replace it would have cost you so little - was it worth losing a customer over? You could have even tried to work with me to buy an extended warranty, but you didn't. Mel, you failed. More

BrEAk Job (misspelling intended) I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waitin I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waiting for my truck, and Tex himself even came out and chatted with me, and I was pleased to meet him--had watched him on tv my whole life, and I told him so. How I would love to give a good review. My desire was to have basic brake pads replaced, and the job turned into a seized caliper replacement, and lots of other costs. I wouldn't mind that, especially, GRRRR, except that each time I entered the cramped overheated waiting room I had to ask for information, and always it was difficult to get an answer. Eventually we had to leave the truck overnight, and they didn't offer to drive me home, which is typical in these cases (in the rest of the developed world.) They bumbled around, realizing I had no way to get to where I was staying, and half an hour later found a van to drive me home. I appreciate that. The woman who drove us was very nice. When I returned the next day, they had worked up a list of items they suggested I do to the truck, and at least half of the items were already done recently--by a ford dealer in Bellingham Washington! You would think they could see on the database that this truck doesn't need a 787 dollar spark plug replacement, (500 dollars in Bellingham), because IT WAS JUST DONE A MONTH AGO. Today, I just got under the truck after returning from Phoenix, and the brake lines were not even run properly, and this is a 4x4 that could have scraped the lines right off. I would avoid this place like the plague. I am so sorry, Tex, you are a decent guy but these kids running the show are fools. More

Had great sales and service experience Eric in service was v Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I re Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I received the warranty on the tires that was due. Everything else was done with professional service. Thank you tex. More

Poor Service Dept I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then gave me the worst customer service imaginable when I took it back in. They refunded the money for the upgrade but now I'm stuck with a broken radio / nav. system. More

EARNHARDT has been around many years for good reason!! My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the.corner of Rural Rd & Baseline Rd in Tempe, AZ. Our experiences with Tex's business have always been great. We continue to lease vehicles from Earnhardt & recommend their services to all. Our latest vehicle is a new 2015 Titanium ESCAPE & we thoroughly enjoy it. We may lease the EDGE next ! Any warranty work has always been done to our satisfaction! More