Earnhardt Honda

My experience with Earnhardt Honda in Avondale, AZ began on March 20, 2026, and has since escalated into a pattern of misinformation, poor customer service, and ultimately unethical behavior. I brought m on March 20, 2026, and has since escalated into a pattern of misinformation, poor customer service, and ultimately unethical behavior. I brought my 2018 Honda Accord in on March 21 for known AC issues that are widely documented under Honda service bulletins, along with three active recalls. I was informed by Service Manager Kristina Miranda that recalls would be covered, but I would need to pay a $150 diagnostic fee for the AC. I was also told my vehicle would need to stay for several days. As a working parent with two children, I requested a loaner vehicle. I was told the loaner coordinator only worked Monday–Friday and that nothing could be done. This was later proven to be false, as I was told on Monday that the coordinator actually works Tuesday–Saturday—meaning I could have been helped the day I was there. This misinformation directly impacted my ability to work and manage my family responsibilities. I was then told no leak was found and approved an additional $350 dye test based on assurances that the issue might be covered under warranty. After multiple delays and continued runaround, I finally received a loaner vehicle on Wednesday. That same day, I was informed the issue was an evaporator leak—the one component not covered—and was quoted $2,200. After questioning this, I was told nothing could be done until a “goodwill” adjustment was mentioned. I was explicitly told I could expect at least 50% coverage, potentially more. However, upon arrival at the dealership, I was told the goodwill request was denied entirely, and I would be responsible for the full amount. At that point, after repeated misinformation and lack of transparency, I requested my vehicle back. I was then required to pay $418 before my vehicle would be released, and when I asked for any consideration given the circumstances, I was told, “there is nothing I can do for you.” I took my vehicle to another repair shop, where the issue was fixed the same day for $1,100—half the quoted cost. I was also informed that my AC system had been significantly overcharged while at Honda, which could have caused further damage. Only after I submitted an honest review did I receive a call from Kristina Miranda stating my review was reflecting poorly on the dealership. I was then offered a reduced repair cost of $900—assistance that was not offered until after my complaint became public. On March 30, I met in person with Parts and Service Director Chris Szwec and explained the entire situation. He acknowledged that I had been given false information regarding the loaner process and agreed to refund the $418. However, when I requested reimbursement for the $1,100 repair—given that assistance was clearly being considered—he refused, stating I chose to go elsewhere. Most concerning, he then stated he would only provide $200 immediately and the remaining $200 after confirming that I removed my review. This was said directly in front of my children. This attempt to condition a refund on the removal of a truthful review is inappropriate, unethical, and unacceptable. After I called this out, he reversed course and provided the full $418 refund. At this point, my expectations are clear: Full reimbursement of the $1,100 I was forced to pay due to repeated misinformation, inconsistent communication, and delayed support. Accountability for the conduct of both Kristina Miranda and Chris Szwec. Assurance that no customer is subjected to misleading information or pressured to remove honest reviews in exchange for compensation. This experience has significantly damaged my trust in Honda as a brand. Customers should not have to fight for transparency, accuracy, and fair treatment. I expect this matter to be taken seriously and resolved promptly. More