Earnhardt Honda

Liar Liar Pants on Fire What started out to be a good experience went south pretty quick. I'm a returning customer who had a good experience buying an Accord Hybrid a year a What started out to be a good experience went south pretty quick. I'm a returning customer who had a good experience buying an Accord Hybrid a year ago. This time I'm in for an all new 2017 Ridgeline. My sales guy was promoted to a sales manager but still worked my deal. They didn't have the model I wanted, or that's what they told me, but they told me getting the satellite radio, NAV and back up camera was no issue. They even gave me the name of a shop that they recommended. I foolishly believed them but I l learned that they lied to me when I went to the recommended stereo shop. They can't help me for more than 6 months for the Chinese reverse engineered aftermarket parts come out. Back to the dealership I go so they can "make it right" as the told me they would. After a trip back to the dealership to let them "make it right" I find out that the general manager is driving the exact model truck I wanted in the color I wanted. He has put over 2,300 miles on the truck as his own comp car but I found it on their website with 12 miles on it. The sales manager first tells me that he doesn't have that truck then when I show it to him on his website he says that it sold "yesterday". When I pressed harder he said the GM was driving it and he didn't think it was for sale. Just count the lies racking up!!!! Finally they agree to talk a deal but now they want to steal my truck (only 950 miles on it) and have me pay a difference of $14,000 to get the truck that is more used than my 3 week old truck. Their truck costs $2,000 more than mine and I was willing to pay that difference. Bottom line is, if you want lied to don't go to Earnhardt Honda. After you call them out on their multiple lies they just want you out of their dealership. Maybe other customers were listening while I was calmly calling them out on their lies and deceitful sales tactics. Do yourself a favor and go to a Honda dealership that isn't just interested in "pushing metal out the door" (their words, not mine)!!! I'm currently waiting for my Honda Corporation survey to arrive but I have a feeling that Earnhardt has fudged my email address so Honda doesn't send me a survey. At any rate, Honda Corporate will be hearing from me very soon. There were no issues in the finance office with Raffi and the service area is good too. Sales is high pressure and lies through their teeth to sell you something you don't want when you clearly explain what you want. More

Helpful Honda! I purchased a 2016 CRV, Scott Queens was my sales guy. I had a moble scooter lift in my tread in. I was on a cruise ship,the very next week.The Honda I purchased a 2016 CRV, Scott Queens was my sales guy. I had a moble scooter lift in my tread in. I was on a cruise ship,the very next week.The Honda (helpful) guys removed the lift for me, for free! I was really worried about my lift and I was very relieved when Scott told me they removed it for me. I picked up my lift yesterday. Thank you Honda, and my God bless your dealership! More

" A True Professional" Yesterday I had the pleasure of purchasing a car from Elton Edwards at Earnhardt Honda. Elton made me feel at ease the moment we met and never pressu Yesterday I had the pleasure of purchasing a car from Elton Edwards at Earnhardt Honda. Elton made me feel at ease the moment we met and never pressured me to make a purchase. He put me in control and answered every question as a real professional. Working for Honda for over 27 years showed through; as Elton helped me every step of the way. George T. of Phoenix More

Easy and great experience I never thought that I'd purchase a Civic, but I love my car and the people who helped me, influenced my decision. Jeff and Robert, along with the man I never thought that I'd purchase a Civic, but I love my car and the people who helped me, influenced my decision. Jeff and Robert, along with the manager, Sam, helped me purchase my vehicle and it was evident that customer service plays a huge role in their office. As a customer service rep myself, I couldn't be happier. They really showed me that they cared about my personal and financial needs and made the process as easy as possible - not pushy at all! I would definitely recommend this dealership and the staff. More

Great customer service I had a great buying experience at Earnhardt, Damon Gulley was the salesman that helped me. This is the fifth car I've bought and he was by far the mo I had a great buying experience at Earnhardt, Damon Gulley was the salesman that helped me. This is the fifth car I've bought and he was by far the most informative. I never felt pressured, I would most deffinetly shop here again and will highly recommend Damon to anyone looking to purchase a vehicles . More

Robert Speer is the man to see Best experience at Earnhardt and Robert Speer made it happen. He made me feel very comfortable and extremely happy with my purchase. I'm will go back Best experience at Earnhardt and Robert Speer made it happen. He made me feel very comfortable and extremely happy with my purchase. I'm will go back to him on my future purchases. More

Great service! I had a wonderful experience today-the entire sales team was so friendly and helpful!! Robert Speer was so kind and attentive, he really helped to mak I had a wonderful experience today-the entire sales team was so friendly and helpful!! Robert Speer was so kind and attentive, he really helped to make this an easy car buying process. I would recommend this dealership to anyone shopping for a new vehicle! More

Great dealership Jose Melo was very kind and attentive. It is our second time buying a car from him and his service is better than ever. Really recommend him. Jose Melo was very kind and attentive. It is our second time buying a car from him and his service is better than ever. Really recommend him. More

Great experience again! I am a return customer at Earnhardt Honda, Jose Melo was great he made the car buying process easy. I truly recommend this dealership and Jose Melo, t I am a return customer at Earnhardt Honda, Jose Melo was great he made the car buying process easy. I truly recommend this dealership and Jose Melo, together they make things easy so that your car buying experience is always a great one. More

New CRV Purchase This was my 1st Honda purchase. Damon Gulley worked with us thru the entire process. I will purchase another Honda, with Damon's assistance. My experi This was my 1st Honda purchase. Damon Gulley worked with us thru the entire process. I will purchase another Honda, with Damon's assistance. My experience, as a whole, was excellent. Not our 1st purchase from an Earnhardt facility. Not our last. More