Earnhardt Hyundai - San Tan

Michael was knowledgeable and very pleasant to work with. The whole car buying experience at SanTan fast and easy. I would highly recommend checking them out and ask for Michael! The whole car buying experience at SanTan fast and easy. I would highly recommend checking them out and ask for Michael! More

Excellent from the first time I walked on and Baldy assisted my purchase to great follow up and service! assisted my purchase to great follow up and service! More

Larry Donahue and Hannah Ahlquist at Service Department took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding problems which made awful rattle noise and not closing as it should (I had to make 3~4 attempts to shut the sun roof). Larry and Hannah did everything they could do to check with Hyundai USA Customer Relation on warranty and got the work done for me! The shuttle service was great and follow ups were awesome! Great team work from San Tan Earnhardt service team! More

Great experience with dealer. Being able to start and finish the entire process online made the whole experience smooth. Staff was very friendly and accomodating. Being able to start and finish the entire process online made the whole experience smooth. Staff was very friendly and accomodating. More

From walking through the door, taking a test drive, going over details and financing, it was less than two and a half hours of my time to buy my new GV 60. over details and financing, it was less than two and a half hours of my time to buy my new GV 60. More

It's pretty awful when the service manager doesn't know how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it was driver error, that I must have hit a pot hole or something. I explained to them that was not the case and that the tire should be replaced as it was under warranty (it had about 250 miles on it). They told ME to call the manufacturer of the tire to handle the warranty and file a claim myself, and that there was nothing for them to do other than replace the tire and charge me $160. This was not the right course of action. When the tire was replaced (and I had to pay for it because they argued with me about why the tire had two massive holes in the sidewall) the manufacturer told me that the DEALER had to take the tire and submit a claim to them. It was not my job to do that. Of course by this time the tire was long gone. So I got stuck paying $160 for a tire that should have been sent back to the manufacturer, by the dealer, to process the claim. But because the service manager didn't understand that, I got stuck. I sure hope they don't think I will ever come back there and trust them to fix or service my car. The manager should be embarrassed by his unacceptable lack of knowledge about how to file a claim for tires on cars that they sell. More

BEWARE! ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had to take it to this place as this dealer was the only one who was closet to where the incident happened. Till date(09/27), this service center is giving all kind of excuse to not get the vehicle repaired since I did not purchase the vehicle from them. Its been over 2 weeks and initially to get the diagnosis it took them over 72 hours and this is after repeated follow up and requesting few times by visiting them in-person. Finally, the diagnosis reveled that the radiator cooling fan is not working as it was supposed to and needed new parts. Due to parts backorder it was delayed for another week. Finally, part was delivered on 09/22 and since then, they don't want to get the vehicle fixed. Its been over 5 days as of this writing and its a nightmare to work with this service department to get repaired on a brand new vehicle with less than 150 minutes. No customer service or customer empathy. No proper communication. Will never service or purchase any vehicle at this dealership. Hyundai corporate should do something to this where they need some surveys to all who are servicing the vehicles if they really care about customers and quality of dealership. Very bad experience overall. I even discussed on an option to get the vehicle towed to different dealer for better customer service but was told this will be addressed ASAP by parts manager. Have to wait and see how this goes. More

Thomas Anderson was a great help while Shopping around for a car he really helped out with a great deal, excellent service. for a car he really helped out with a great deal, excellent service. More

After over a year of looking for a new car I decided Saturday Sep 17th was the day I would go home with a new vehicle. Did I know that I would end up with the Incredible Hyundai Santa Cruz? No, but I a Saturday Sep 17th was the day I would go home with a new vehicle. Did I know that I would end up with the Incredible Hyundai Santa Cruz? No, but I am so overjoyed with my new Cruz and its performance.. I am convinced that I received the very best customer service of all time!!! Great experience with Thomas, Jack and Kyle. Thomas spent a lot of time with me and he never pressured me nor did he speak negatively about other manufactures. Something I heard more than once from other dealership sales people. What a refreshing experience.!! For me, San Tan Hyundai has raised the bar!!! Thank you to everyone who was part of my seamless experience!!! YOU ALL ROCK!!! Oh one more thing. Kyle in Finance has got to be the most efficient Finance Officer I have every dealt with. Thank you Kyle! More

Really had great experiance, there, all my questions were answered, no pressusre to buy my salesperson Ian See really helped me make up my mind as to what car i wanted to purchase,by explaing the differance answered, no pressusre to buy my salesperson Ian See really helped me make up my mind as to what car i wanted to purchase,by explaing the differance between models More