Earnhardt Hyundai

Scott Arnold was excellent in his customer service! Spot point right on! Promp & professional.. I enjoyed my service.. Thank you! APPRECIATE YOU! Spot point right on! Promp & professional.. I enjoyed my service.. Thank you! APPRECIATE YOU! More

Great service today. I arrived a little early, service was very quick. They did a nice job on all service plus auto butler. Thanks. I arrived a little early, service was very quick. They did a nice job on all service plus auto butler. Thanks. More

My service advisor, Mark Alexander, gives excellent advice. He is very easy to talk to and lets you know what the next recommended service is. advice. He is very easy to talk to and lets you know what the next recommended service is. More

Steve was an awesome help with getting me into a 2024 Elantra SEL! I absolutely love the car and all of the features that it has and Steve worked with me on getting me a deal with rebates to eat up some Elantra SEL! I absolutely love the car and all of the features that it has and Steve worked with me on getting me a deal with rebates to eat up some negative equity! Thank you so much Steve for making buying my first ever new car an awesome experience!! - Jaden B More

Hello, I like to leave a wonderful review on the service department. My experience with the service department was amazing. I alway have my service rep. Marcus. Who does an outstanding job. He ta service department. My experience with the service department was amazing. I alway have my service rep. Marcus. Who does an outstanding job. He takes care of all my car needs. More

I had Eliana as my customer service rep. I had an appointment for 11:30a and arrived at 11:20a. She originally quoted me 2 hours for the service I originally wanted (oil change). After the t I had an appointment for 11:30a and arrived at 11:20a. She originally quoted me 2 hours for the service I originally wanted (oil change). After the tech checked my car, Eliana came back (about an hour wait thus far) to let me know what the tech recommended. She had nothing written down, no iPad with the suggested repairs. She cited the tech from ‘memory’ and gave no prices or warranty information. I told her I would need to see prices to make an informed decision, but still decided to add a couple of extra services for the day. No ETA was given me. After waiting an additional hour and a half (now 1:45p), I had to go and find Eliana to get an ETA as no updates were being given on her behalf. She said the original quoted time since the “updates” were given to the tech was an hour and a half. This caused me to cancel an appointment I had later that day. I waited an additional hour (close to 3p, now about a 3.5 hour wait total) and again, I had to seek out Eliana for an updated ETA. This time she went to get one from the tech and said it would be at least another hour. At this time, I had been given 0 pricing for the services, so I was unaware what was all being done and how much it would cost. She gave me a price after I demanded one. Another appointment I had that day had to be cancelled as I waited another hour. When the car was finally returned to me, it had been about 5 hours at the dealership (around 415p). Any update that I received, I had to seek out. No prices were given to me when I had to decide what I wanted to be done to the car. No suggested additional services were on the invoice, even though I didn’t do everything they originally suggested, which is fine because I probably won’t be returning. I’ve used this dealership for almost 3 years and this experience completely turned me off. Please give your customers prices and ETAs if the time is adjusting, don’t just leave them in the lobby stewing. Each time I went to find her, all of the reps were sitting at their computer, on their phones. More

Shadi helped me! I stopped by 30 mins before they closed. The salesmen standing at the door were saying they were closing but Shadi asked if I needed help. I told him I stopped by 30 mins before they closed. The salesmen standing at the door were saying they were closing but Shadi asked if I needed help. I told him what I was looking for the price I was trying to stay around and when I wanted to make the purchase. He took me right to what I wanted. He wasn’t just trying to stick me into something he wanted me to be in or be pushy with anything. Very personable and professional. When I came back the next day, he had everything ready to go for me, all I had to do was sign and drive! I never purchased a car that quick before! Thank you so much Shadi! I love my Venue! I will send everyone I know to Earnhardt! More

I went for service for my 2024 Hyundai Elantra. Robert was accommodating in every way possible. He got me out in a timely manner. He kept me updated as to what was going on with my car as I not onl Robert was accommodating in every way possible. He got me out in a timely manner. He kept me updated as to what was going on with my car as I not only had the routine oil change but needed to have some service done. Everything was handled properly and I was given a discount to help decrease the larger costs. I will be be back again! More

Earnhardt Hyundai has the best customer service that I have had in thirty-eight years of vehicle purchasing. I highly recommend them. Mason in the service department was beyond my expectations. He is a fi have had in thirty-eight years of vehicle purchasing. I highly recommend them. Mason in the service department was beyond my expectations. He is a fine young man! More

Outstanding service experience with help of Mr. Scott. Excellent communication and timely performance.Thank you!!! Scott. Excellent communication and timely performance.Thank you!!! More