Earnhardt Lexus

Sandrena was an absolute gem to work with. She was helpful, she listened to what I needed and her follow-up and follow through was above expectations. It has been over 10 years since I have had to bu helpful, she listened to what I needed and her follow-up and follow through was above expectations. It has been over 10 years since I have had to buy a car (have always had company issued cars) and she made the process painless. I would recommend Lexus and Sandrena specifically to anyone looking to buy a new car. She has even followed up with a phone call to see how I was enjoying my vehicle. I am amazed! I felt like we became friends in just the short time I had the pleasure of working with her. More

I scheduled my service on the internet and found it easy to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another review they don't charge for anything on the loaner although at one time they did charge for gas but have since changed that policy). I was informed that my car would probably not be ready for pickup until the next day since the shop was extremely busy (100+ vehicles in for service). I received a call from Mike at 5:30pm informing me that the service staff would be working late to complete service and my car could be picked up anytime the following morning. When I arrived to pick up my car the next morning everything had been completed and I was able to return my loaner and pay for the service within a few minutes --- I actually was there a little bit longer because Sandrena made a point to come over and greet me indicating she had seen me when I drove into the dealership. We chatted briefly about her recent trip to Sri Lanka to visit her mother and also about how much her son Alex (approx 5) enjoyed his first trip to visit Grandma's home. I consider Sandrena and Mike to be good friends and have always had outstanding dealings with both of them --- Scottsdale Lexus is an outstanding dealership for both sales and service and I would not hesitate to recommend them to anyone --- our 2007 RX 400h has approximately 60,000 miles and still runs great and we have never experienced any problems --- having previously driven a Mercedes E Series vehicle which I loved I can honestly say that we love our Lexus --- I still have a Mercedes C320 which is driven less than 2000 miles a year and if I was in the market for a replacement car would not hesitate to purchase another car from Sandrena at Scottsdale Lexus --- she is an amazingly knowledgeable and honest sales professional who goes out of her way to meet every need. More

This is the 3rd vehicle I've purchased from Scottsdale Lexus over the last decade or so. I appreciate the quality, reliability & functionality of the vehicle itself, plus the friendliness, helpfulness and Lexus over the last decade or so. I appreciate the quality, reliability & functionality of the vehicle itself, plus the friendliness, helpfulness and general attitude of customer service of all Scottsdale Lexus staff members, regardless of their departments. Over this course of time I've always appreciated my service agent, Bret Murray. He's always there for me, always in my corner. I can count on Bret and I'm never disappointed. I also thank Sandrena Schumacher, who has helped me twice to purchase the perfect Lexus for me. Sandrena is friendly, helpful and knows the Lexus models very well and she has always answered all my questions so I can make an informed decision. Sandrena also has an incredible memory, remembering and reminding me of things we discussed several years ago when I bought my other RX from her. That is the kind of customer service that you can't teach someone and you can't buy it, yet it's of immeasurable value. When I think it's time to buy another vehicle, where would I go but to Scottsdale Lexus and Sandrena?! More

I decide to go for a low mileage Certified used RX 330 sitting on their lot. Nice experience with both these sales guys. Scott did a outstanding job, as he and Richard both worked with me on different sitting on their lot. Nice experience with both these sales guys. Scott did a outstanding job, as he and Richard both worked with me on different days. Richard and I did the actual sit down sale, and Scott actually taught me the car itself and all it's features..before the sale, and a test drive. EXCELLENT product knowledge. Scott also delivered the car to me the next day, and gave me one of the best delivery briefings..and another real walk around of the car. Excellent Job. Very professional yet not pressured at any point with these guys. Nice dealership appearance...very clean..cars all looking good on the lot new and used. I recommend this place and these two men. More

When I first entered the dealership I was a little put off by the lack of immediate notice. After a minute of looking at the vehicles Leo entered from outside the showroom and I learned what good salesman off by the lack of immediate notice. After a minute of looking at the vehicles Leo entered from outside the showroom and I learned what good salesmanship was all about. He was extremely polite and showed me the vehicle in question. After about two hours of his time in questions and test drives I left to look at other vehicles. His politeness, lack of pressure, and gentle good nature was a breath of fresh air after some of the sales people I had met in the past week. I returned the next day to evaluate the vehicle some more and he used the internet to show me various website's Lexus dealer invoice prices and offered to bring a extremely fair offer to be approved. In the end I decided on a different vehicle. When informing him, Leo was very polite and wished me well and complimented me with the purchase of the competition without a hint of guilt trip. The service and salesmanship he exhibited was exemplary and would recommend asking to see Leo before anyone else. You would not go wrong seeking him at Lexus of Scottsdale. More