Earnhardt Lexus

We've enjoyed top class service and support with Dudley Barnum for many years now and were thrilled to meet John Heinzig recently when we needed to purchase a new (used) car. John's knowledge, styl Dudley Barnum for many years now and were thrilled to meet John Heinzig recently when we needed to purchase a new (used) car. John's knowledge, style and skill are fantastic. We are exceedingly happy with the service and support we get from both John and Dudley. More

I have to say, that my most recent experience with Earnhardt Lexus has been amazing. I know that when I go any where, I do expect to get great customer service. However, I have to also say, that the Earnhardt Lexus has been amazing. I know that when I go any where, I do expect to get great customer service. However, I have to also say, that the true sign of great customer service is what they do when something goes wrong. How does a company make something right? How does that company make those customers feel after something has gone wrong? And I want to say, that Earnhardt Lexus made it right for me. Bull Earnhardt himself called us and told us to come in and talk to him about our issues and worked with us and at the end of the day, made it right. He took us over to work with Suk Chang. He was friendly, knowledgeable and most of all, compassionate to the previous experience we had. He efficiently went over the paperwork. Answered every single question both my partner and I had. And when it came time to take delivery of our brand new car, he came in on his day off. He spent the better part of an afternoon with us on his own time to finalize everything and explain in details some of the new features in our car. He synced up both of our phones and showed us how to operate most everything that we didn't know about. When we told him that the smart key covers weren't in the glovebox, he was true to his word and sent them out to us immediately. He has followed up with us to see how everything has been, even giving us his personal cell phone#. His attention to details and his wonderful personality has really turned a horrific car buying experience to something that I can happily look back on. Of course, none of this would have happened without Bull Earnhardt's personal attention. This is what previously happened...(abridged version)...so you can see that it really is amazing that Bull and Suk turned it all around for us... My partner and I originally bought a Certified Pre-Owned RX350 from this dealership in March 2013. I have to tell you, I did not walk away feeling all excited as I should have. I had turned 50 and decided that it was time that I treated myself to a luxury vehichle after all the years of being practical with the kids. The Salesman we had (I won't mention his name) was pretty much everything that you would think of when you think of the stereotypical used car salesman. Eventhough I said I was not set on either a new or a used car, he seemed to steer us towrards the used one. We ended up purchasing it. (we paid cash). We got the extended warranty, the tinting of the front windows and purchased the Xyllion protection/warranty. I thought I had everything covered. Well...the temporary tag expired before I got the permanant tag and I was told that they short paid the previous lein on the car by mistake. This caused me over an hour of my time there one afternoon. Then the tinting on the front windows had to be redone...4 TIMES! Then this gooey stuff started rolling down the windsheild. Then they had to replace the bumper. Then the paint on one of the wheels started to peel off. Mind you, this is happening over the course of 4 months. We live over 20 miles away from the dealership, so needless to say, my partner spent a lot of commuting time taking the car back and forth. It was an ongoing nightmare. I have to say, I was literally in tears. After spending all of that money, I felt like I got a lemon. Now you know why I think it's amazing that after all that happened, I will still recommend Earnhardt Lexus to all of our friends. I am now driving a beautiful new car. I feel like the entire dealership is behind it, so I feel secure that I have many many years of enjoyment ahead. Like I have always said in all my years of training customer service..."It's how you recover when make a mistake that will leave that lasting impression" Thank you Bull and Suk!!! More

John H. made my first time Lexus purchase a great and memorable experience. I look forward to referring and purchasing future vehicles through John, for years to come. memorable experience. I look forward to referring and purchasing future vehicles through John, for years to come. More

This is the third car we have purchased through Leo. It is always a great experience. We recommend him to anyone and everyone. Great experience. is always a great experience. We recommend him to anyone and everyone. Great experience. More

What a great experience it was to purchase a vehicle from Leo Suhargo at Scottsdale Lexus. This is my first Lexus purchase and he was so easy to work with, very knowledgeable and never any pressure. I've t Leo Suhargo at Scottsdale Lexus. This is my first Lexus purchase and he was so easy to work with, very knowledgeable and never any pressure. I've talked about buying a Lexus for years and am so happy I finally did it. Thanks Leo! Brenda from Mesa, AZ More

I love this dealership, have been with them for nine years, now, and find them to be friendly, caring, cooperative and fair. Leo is so kind, caring and efficient, it is a pleasure to work with him. He years, now, and find them to be friendly, caring, cooperative and fair. Leo is so kind, caring and efficient, it is a pleasure to work with him. He gets me the best price possible, and includes all the upgrades and extras possible. He also displays his caring by calling me when I am ill to make sure I am ok, calling me for my birthday every year, and giving me the personal attention I love, whenever I come into the dealership. Even if I am just popping in to say,"Hi!" Leo and the staff are so very attentive and friendly, and always offer me something to eat or drink. My assigned maintenance person, Dean, is a lovely man who takes care of my car's needs and does so efficiently. The car is always freshly washed before it is given back to me, and is always at top performance!! I thank you for allowing me to give this review! More

We could not have a better experience purchasing our brand new IS 350 than we had at Earnhardt Lexus. Everyone at the dealership (from our lot attendant/valet Dan to the GM Tracy) treated us as if we we brand new IS 350 than we had at Earnhardt Lexus. Everyone at the dealership (from our lot attendant/valet Dan to the GM Tracy) treated us as if we were family and not only made the process easy they were completely respectful of our time and concerns. A special thank you goes out to our Sales Consultant Leo Suhargo. Not only is Leo the ultimate professional he is knowledgable, respectful, kind and a true gentleman. My wife Jenna and I cannot recommend more highly purchasing your next Lexus from Earnhardt Lexus and we strongly suggest you ask for Leo...the best of the best! Drew & Jenna Rose Guenett More

Leo was superb. He didn't act like your typical salesperson. He was so knowledgeable. He knew everything about the car and was definitely trying to help me. He was patient and supportive. When salesperson. He was so knowledgeable. He knew everything about the car and was definitely trying to help me. He was patient and supportive. When I visited other dealerships (even Lexus) the salespeople were just trying to sell me a car and talked price and features. Not Leo. He was there to give me guidance and information. I have never worked with a salesperson that I have enjoyed working with more. I will definitely come back to Leo for all my cars. And I will refer him to people I know. More

Wonderful experience. Took the pain out of the process. Very knowledgeable about the product, this version and earlier versions. Thank you mike for helping me choose the right vehicle for me! Very knowledgeable about the product, this version and earlier versions. Thank you mike for helping me choose the right vehicle for me! More

We had a great experience our sale person was very friendly, helpful, very through and patient. I really recommend using this dealership And sale person they have a wide selection of cars and very goo friendly, helpful, very through and patient. I really recommend using this dealership And sale person they have a wide selection of cars and very good prices. More