Earnhardt Lexus - Service Center

After a truly nightmare experience at Bell Lexus, I went to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The team at Scottsdale Lexus ( Gary Kreutz ( service advisor ), Pete ( shop foreman/True Lexus master ), and Larry Bockius(service manager) were very friendly, knowledgable, and patient while looking into my issue. I was truly blown away at the difference in the attention to detail, friendliness, and quality of work between Bell Lexus and Scottsdale Lexus. I will gladly drive 30 miles to service my car by this wonderful team. Not only is the quality of work much better at Scottsdalel Lexus, but the prices are lower. I assumed because it was in Scottsdale it may be a little more expensive, but it's not the case at all. In fact Gary Kruetz ( my service advisor ) was kind enough to tell me about a coupon that would help save me money on the service . I also notice that at Scottsdale Lexus that they hand wash all of their serviced vehicles. That shows me that even though they need to spend more time and effort on making the customers car look great, the will go the extra mile not to scratch or damage the vehicle that you worked so hard for and love so much. Again, in contrast to Bell Lexus who has scratched my previous Lexus and did nothing when I mentioned it other than to tell the staff to no longer wash my car. One last major difference between the two service departments was the fact that the service bays at Scottsdale Lexus are air conditoned. I was blown away yet again. At Bell Lexus the techs are exposed to the heat where at Scottsdale Lexus the techs are working on the vehicles in a very comfortable cool temperature. When I noticed that I immediately thought, who would do a better job working on a long and complicated problem with a car? The tech exposed to working around a hot vehicle with ambient temps of over 110 degrees, or the tech who is comfortable working on your car at about 76 degrees??? After servicing my car at Bell Lexus, Arrowhead Lexus, and Scottsdale Lexus, I truly feel that Scottsdale Lexus is BY FAR THE BEST LEXUS DEALERSHIP . Bell Lexus had my car for 23 days, put 642 miles on my car "test driving ", damaged my new windshield ( installed 3 days before I took it to Bell Lexus ), and then proceeded to invite me not to come back because I was too picky when I complained about the damage. Bell Lexus also couldn't diagnose the problem in 23 days. The service manager at Scottsdale Lexus came out to thank me for my business , but at Bell Lexus the manager had the gaul to call me and tell me " We cant diagnose the problem", "we're only human". WOW!! I am amazed at the difference!!!!!!!!!!!!! Scottsdale Lexus is where I will be taking my Lexus vehicles for now on, and if you want great service quality at a great price I would strongly suggest you do the same. More

I scheduled my service on the internet and found it easy to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another review they don't charge for anything on the loaner although at one time they did charge for gas but have since changed that policy). I was informed that my car would probably not be ready for pickup until the next day since the shop was extremely busy (100+ vehicles in for service). I received a call from Mike at 5:30pm informing me that the service staff would be working late to complete service and my car could be picked up anytime the following morning. When I arrived to pick up my car the next morning everything had been completed and I was able to return my loaner and pay for the service within a few minutes --- I actually was there a little bit longer because Sandrena made a point to come over and greet me indicating she had seen me when I drove into the dealership. We chatted briefly about her recent trip to Sri Lanka to visit her mother and also about how much her son Alex (approx 5) enjoyed his first trip to visit Grandma's home. I consider Sandrena and Mike to be good friends and have always had outstanding dealings with both of them --- Scottsdale Lexus is an outstanding dealership for both sales and service and I would not hesitate to recommend them to anyone --- our 2007 RX 400h has approximately 60,000 miles and still runs great and we have never experienced any problems --- having previously driven a Mercedes E Series vehicle which I loved I can honestly say that we love our Lexus --- I still have a Mercedes C320 which is driven less than 2000 miles a year and if I was in the market for a replacement car would not hesitate to purchase another car from Sandrena at Scottsdale Lexus --- she is an amazingly knowledgeable and honest sales professional who goes out of her way to meet every need. More