Earnhardt Peoria Kia
Phoenix, AZ
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243 Reviews of Earnhardt Peoria Kia
Very friendly staff. They did what I had requested in a very timely manner. They gave me a very detailed explanation of everything they had did and checked. They did what I had requested in a very timely manner. They gave me a very detailed explanation of everything they had did and checked. More
After learning the vehicles here come with a market adjustment (MA) of $5000, I told the person who contacted me that I was not interested in any vehicles that come with that fee, and they politely tha adjustment (MA) of $5000, I told the person who contacted me that I was not interested in any vehicles that come with that fee, and they politely thanked me for the consideration and hung up. I thought that would be the end of it, so I was surprised when another person called me to try and sell me again. After politely telling him my reasons for not proceeding, he tried to overcome my objections with some information about how MA is good because it proves that the cars are unique and sought after. After listening to his rebuttal, I told him I did not see MA that way and felt the practice was “scammy.” This is when he proceeded to get aggravated and started very intensely telling me I was wrong. I tried to end the conversation politely, but he kept talking over me (approaching yelling), and I had to hang up on him. This whole experience left me with a very negative impression, so I emailed the new car manager Michael Meinert my concerns but never heard anything back. I proceeded with my car purchase somewhere else without an MA where I was treated much better. More
This dealership is top notch. I was fortunate enough to be able to be helped by the general manager Scott Clark. Scott is absolutely awesome!!! At no time did I ever feel press I was fortunate enough to be able to be helped by the general manager Scott Clark. Scott is absolutely awesome!!! At no time did I ever feel pressured and I felt like he listened to my needs and was truly focused on making that happen. If the rest of the staff is anything like Scott, This dealership has to be one of the best that Kia has to offer. More
Jonathan is an outstanding representative that always treat us with courtesy and understanding. I strongly recommend this dealership to do business and auto maintenance. treat us with courtesy and understanding. I strongly recommend this dealership to do business and auto maintenance. More
Easy to make an appointment. Friendly, prompt, and efficient service. There’s no pressure to add additional services. Mark Kronk has always been an outstanding advisor. Friendly, prompt, and efficient service. There’s no pressure to add additional services. Mark Kronk has always been an outstanding advisor. More
I brought my car in for service not knowing what was wrong. I was greeted immediately by Jonathan who told me they would look at it and call me to let me know. Within less than 2 hours, he had called an wrong. I was greeted immediately by Jonathan who told me they would look at it and call me to let me know. Within less than 2 hours, he had called and I knew exactly what was wrong and how long it would take. I got a call when my car was ready, arrived at the dealership and was greeted immediately by Jonathan again with my car right outside the door looking beautifully cleaned and running great! The service was top notch from my first call to make the appointment to driving off, after all was done! More