East Bay BMW

I am very satisfied with EastBay BMW maintenance . The facility is very organized and clean. The facility is very organized and clean. More

Our service representative, Lou, was courteous and professional and communicated very well. The perspective from under the car by the mechanic, Miguel, was very informative. professional and communicated very well. The perspective from under the car by the mechanic, Miguel, was very informative. More

The service department at East Bay BMW is absolutely a well oiled machine. Checking in, checking out, understanding work done on the vehicle. Marco is a helpful service advisor. Don’t forget Wayne the car well oiled machine. Checking in, checking out, understanding work done on the vehicle. Marco is a helpful service advisor. Don’t forget Wayne the car guy. Makes sure your car makes it into service and hook you up with your advisor. My fave was the gentleman who helped us with a lot of the features,. we didn’t understand on our X 545E. I’m sorry I’m not recalling his name. He was such a huge help to us. Everyone at East Bay BMW is very good to work with. More

Diana was just amazing! I will come back when my current lease is up and know that i will be in the hands of someone who is attentive to my needs and will do everything to I will come back when my current lease is up and know that i will be in the hands of someone who is attentive to my needs and will do everything to get me what I am looking for, and make it happen fast! I am so greatful she helped me to understand the options available and made it happen right away. I had 2 previous BMW's but this was my first electric vehicle and Daryll and Tanner took their time to show me everything I needed to know in order to operate the car - it is COMPLETELY different than a gas powered car, everything is computerized and also the BMW app is getting more and more use it seems than when I had my previous car. It is not trivial to operate the new car, and they TOOK THEIR TIME and was also very patient in makign sure I had any questions answered and even left me their cards to make sure if I had any problems or questions to give them a call! Also, Camryn was awesome too. I appreciate his approach and he never made me feel uneasy. He took the stress out of the financial part and in the end, even gave me some obvious breaks (really, he didn't have to). It's things like this that build loyalty and will keep people coming back. I'm trying to convince my wife to lease an iX, and if so, from here (they are nearly out as of today). An honest review from a customer who just made their purchase today - THANK YOU! More

Alway a pleasure to deal with anyone at East Bay BMW, they are always accommodating they are always accommodating More

Will (William), the service writer was Great. Car was completed on time. No car wash? Car was completed on time. No car wash? More