I was looking to place a factory order for a BMW X3 M40i and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so than the other dealers I contacted. He was very knowledgable about placing factory orders and did a great job walking me through what to expect. Pricing was fair and there were no shady fees tucked into the purchase. I found East Bay BMW to be honest, knowledgable, and friendly, and would highly recommend them.