East Bay BMW

Service department is pretty great. Comfortable waiting area, to work or hang out. Advisors and welcome staff are top notch. Anthony is a great service advisor. Recently purchased a ne Comfortable waiting area, to work or hang out. Advisors and welcome staff are top notch. Anthony is a great service advisor. Recently purchased a new BMW, and had a great experience as well. More

Always a pleasure working with Ben, he keeps me informed on the status of our car and we are in and out very Quickley. We have been a customer of East Bay BMW since 2006, and Employes like Ben Simpson is th on the status of our car and we are in and out very Quickley. We have been a customer of East Bay BMW since 2006, and Employes like Ben Simpson is the reason we keep coming back. More

’ve been visiting East Bay BMW for service, and I always work with Ben Simpson. I can’t recommend him enough. Every single time I come in, he greets me with genuine warmth and consistency—it really makes work with Ben Simpson. I can’t recommend him enough. Every single time I come in, he greets me with genuine warmth and consistency—it really makes a difference. He always puts the customer first and goes out of his way to help in any situation. Even when getting a loaner car is difficult without a reservation, he still does everything he can to make it happen. What stands out most is how carefully he looks after my car. He treats it like his own, making sure everything is checked thoroughly and handled properly. That level of honesty, attention to detail, and kindness is rare. Ben is someone who is truly exceptional at what he does, and I genuinely believe he has a very bright future ahead. If you’re going to East Bay BMW, I highly recommend asking for him—you’ll be in great hands. More

Hugo was awesome he kept me updated and promptly informed me of issues, he had my car running in no time. Very professional yet friendly. me of issues, he had my car running in no time. Very professional yet friendly. More

East Bay BMW, Pleasanton, CA is the BEST! The wonderful experience I had buying my car was followed the a wonderful experience in having my car serviced. The service adviser I work with is The wonderful experience I had buying my car was followed the a wonderful experience in having my car serviced. The service adviser I work with is Ben Simpson: the two words the I use to describe Ben are honest and trustworthy. I am very impressed with the videos that are sent to you by the service technician when the tech is working on your car. I highly recommend East Bay BMW and Ben Simpson in their service department: approachable; professional; believes in customer service; courteous and kind; attentive listener; knowledgeable; honest; and trustworthy. More

Absolutely excellent service! I will be surely be going back for all my service needs. I will be surely be going back for all my service needs. More

I think this dealership is excellent for both sales and service. I bought my 2016 228i here about 10 years ago (and was a very good sales experience). Since then, I have made it a point to bring the car he service. I bought my 2016 228i here about 10 years ago (and was a very good sales experience). Since then, I have made it a point to bring the car here for any maintenance required (even though its a 40 mile drive for me). The service is always high quality, and estimates and when it will be ready are pretty accurate. They also make every effort to notify you if there is anything unexpected. And additional credit goes to Ruiquan Li who was my service advisor, who even lined me up with a new loaner at the last minute, when it turned out the work was going to last a couple days due to parts not being available immediately. More

Advisers were very courteous and professional . The experience was great. They explained what needed to be done. The experience was great. They explained what needed to be done. More

I have had my car serviced here many times. My advisor Ben Simpson is always pleasant and professional. The work is done in a timely manner and communicated both written and with video. Often, My advisor Ben Simpson is always pleasant and professional. The work is done in a timely manner and communicated both written and with video. Often, I find they exceed my expectations. More

Professional and customer-focused. They take excellent care of my BMW, respond quickly when I have a problem, and care about my comfort and convenience when I have the car in for servi They take excellent care of my BMW, respond quickly when I have a problem, and care about my comfort and convenience when I have the car in for service. Daniel Martinez is an outstanding service representative. More