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East Bay BMW
Pleasanton, CA
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 09, 2026
Professionally done as promised. Provide good suggestions and explain what and why should be done. Car ready as estimated. Good customer service. Provide good suggestions and explain what and why should be done. Car ready as estimated. Good customer service. More
by WEN YANG
Employees Worked With
Everardo Diaz
November 06, 2026
Amazing customer service and care was done by Bruce and the team on my 2025 M5 that experienced Drivetrain issues. They did extra care in evaluating the car and identifying other potential fixes. the team on my 2025 M5 that experienced Drivetrain issues. They did extra care in evaluating the car and identifying other potential fixes. More
by AJ
Employees Worked With
Bruce Wong, Amit Prasad
November 05, 2026
Great service and honest service. I have two BMW’s and brought both of them in for service and they are no longer under warranty. I still like the service I receive even if I pay more I have two BMW’s and brought both of them in for service and they are no longer under warranty. I still like the service I receive even if I pay more to bring them to the dealership. I was even given a loaner car. Great job! More
by Stephschipke
Employees Worked With
Freddy and Bruce Wong
October 31, 2026
I had a great experience working with Lito at East Bay BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's features, explain the technology, and answer all of my questions without ever making me feel rushed. I really appreciated his professionalism and genuine willingness to help. It's always refreshing to work with someone who is passionate about what they do and truly cares about the customer experience. Thank you, Lito, for making the experience such a positive one. Highly recommend! More
by BlueRose
Employees Worked With
Lito Marquez
October 29, 2026
I had an excellent experience with the Service Department at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, and they kept me informed every step of the way. They were responsive, courteous, and genuinely committed to providing excellent customer service. I truly appreciate their hard work and dedication. I highly recommend their services! More
by Sush
Employees Worked With
Ruiquan Li , Amit Prasad
