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East Bay BMW
Pleasanton, CA
1,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,065 reviews
October 16, 2026
My BMW came up with a critical error while I was driving on 580 just coming in to Pleasanton. I limped into the dealership without an appointment on a Saturday. They took me in immediately and since the car on 580 just coming in to Pleasanton. I limped into the dealership without an appointment on a Saturday. They took me in immediately and since the car was new, provided me with a loaner so I was on my way again in 45 minutes. Daniel gave me daily updates on the repair progress and was so accomidating. Top notch service and customer care! More
by gfava
Employees Worked With
Daniel Martinez
October 15, 2026
I’ve own 5 BMWs in the last 20 years and all have been serviced at a different dealership. I just a new x5 and decided to give East Bay BMW service dept a try given they are located just 20 mins away. I w serviced at a different dealership. I just a new x5 and decided to give East Bay BMW service dept a try given they are located just 20 mins away. I was very pleased with the service from my advisor. I will be coming back for any and all maintenance services. More
by Kathy396
Employees Worked With
Ben Simpson
October 14, 2026
I wanted to trade my car in for a newer car and saw online that one was at East Bay Bmw. My husband and I called and ended up talking to Alejandro.. We came in to check out the car and it was abs online that one was at East Bay Bmw. My husband and I called and ended up talking to Alejandro.. We came in to check out the car and it was absolutely perfect and just what I wanted. We set up an appointment with Alejandro to bring my trade-in back later on that day and he was very punctual and ready for us when we returned. Alejandro was very patient. Quite knowledgeable of what he does an amazing overall.. Kamron finalized our deal and was AWESOME as well. I’ve also been a service customer at East Bay Bmw for over a decade now and EVERY ONE has been so awesome! Thank you so much Hollie Nguyen-Meyer More
by Asiasjade
Employees Worked With
Alejandro & Kamron
October 13, 2026
Alejandro and Steve provided excellent service throughout the leasing process. They made everything quick and straightforward when we leased a BMW for my son. Thank you for such a smooth experience! the leasing process. They made everything quick and straightforward when we leased a BMW for my son. Thank you for such a smooth experience! More
by Enrique M
Employees Worked With
Alejandro Ortega, Steven Kong
October 12, 2026
I was initially hesitant to bring my vehicle to the dealership. However, throughout my experiences with the Hendrick dealership in East Bay, I have never felt that the cost of services was excessive. W dealership. However, throughout my experiences with the Hendrick dealership in East Bay, I have never felt that the cost of services was excessive. When my transmission malfunction light illuminated, I was pleasantly surprised to discover that the issue was only the battery. More
by adarby726
Employees Worked With
Daniel Martinez
October 09, 2026
The service department was fast and courteous. My service advisor updated me on the status of the service and the video of the car showed what additional service maybe needed in the future. My service advisor updated me on the status of the service and the video of the car showed what additional service maybe needed in the future. More
by sc
Employees Worked With
Everardo Diaz - 5 stars
