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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
314 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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By Type

Showing 314 reviews

April 19, 2024

Great help with the employees. Very helpful and the best to work with. I appreciate Shadd Williams, Daryll Farillas, Jonathan Keppler for helping me out. And kudos to Daryll for he More

by Alma Reyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryll Farillas, Jonathan Keppler, Shadd Williams
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Helpful
April 19, 2024

Service rep Everado Diaz was excellent and helped me fix the car in last minute. It’s very difficult to get this kind of service anymore. Really appreciate it. More

by kranthi.maddineni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everado Diaz
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Helpful
April 19, 2024

Fast in and out. Nice people. Car Washed. Paperwork was clear on current status of car and what it needs in the future. More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
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Helpful
April 19, 2024

George Kaiser, the sales advisor was very kind and patient. He was not pushy and let us take our time. He explained everything very well. More

by sheshe0426
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Kaiser excellent , Kimberlee Al Matari
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April 18, 2024

Myriam was fantastic. Gave details and was prompt .She also looked into the details of the discount. More

by Zee Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
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Helpful
April 17, 2024

Outstanding customer service! Made certain I was given timely updates and help me with transportation. Always reliable and consistently exceptional! More

by jennifer_graham78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marion
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Apr 19, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
April 17, 2024

Staff very friendly. I love it when the technician sends me a short video of the car as they are doing a visual check. More

by carol4987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
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Apr 19, 2024 -

East Bay BMW responded

Carol4987, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay BMW!

Helpful
April 17, 2024

Michaelangelo was able to get me in and out fast for my oil top off. Thanks! More

by R
Recommend Dealer
Yes
Employees Worked With
Michaelangelo
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Apr 19, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Helpful
April 17, 2024

We just bought a brand new X7 and everyone we dealt with was amazing and knowledgeable! Sales, financing and genius were so friendly and helpful! More

by rjenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Glasser, Jose Jimenez, Michael Sutton
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Apr 19, 2024 -

East Bay BMW responded

Rjenkins, thanks for your praise and kind comments about our team.

Helpful
April 17, 2024

They offer outstanding service and virtually everyone is friendly! I have three Bmrs and have been a loyal customer since 1991. More

by George G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
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Apr 19, 2024 -

East Bay BMW responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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