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East Bay BMW

Pleasanton, CA

4.9
1,018 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,018 reviews

August 04, 2026

Anytime I need to get my car in for a service, Wayne is always there to greet me, take the time to listen to what i need, and provide great service. He is so sweet and always so positive when I see him. Su More

by gbunda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne,
Aug 07, 2026 -

East Bay BMW responded

Gbunda, we're happy to hear you had such a positive experience with our team!

July 31, 2026

I had a great experience buying a BMW i5. Aaron Festejo is a top notch salesperson. He's very knowledgeable and easy to work with and he followed through with everything he promised. I highly More

by jpstephens60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Festejo
Aug 02, 2026 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

July 25, 2026

Kier Custodio is the best Service Advisor. Made a 2.5 hour drive for service on my Mini and he made sure all work was done in a timely manner. He’s knowledgable, polite and thorough. 10 out of More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Jul 26, 2026 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

July 24, 2026

Pleasanton BMW dealership and staff are always very knowledgeable and very helpful. I definitely big shout out to Bruce Wong for his excellent service. when we had a vehicle emergency. More

by Keith B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wong
Jul 26, 2026 -

East Bay BMW responded

Keith B, we are so pleased you enjoyed your visit to East Bay BMW!

July 24, 2026

Went to get windshield replaced as well as oil change, allignment as well as suspension performed More

by beyatchristen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Jul 26, 2026 -

East Bay BMW responded

We can't wait to see you again, have a great day.

July 24, 2026

Amazing dealership that values their customers, offer great service value plans that make owning a BMW affordable. Customer service is always nice and friendly, they treat you like Family. The only BMW d More

by Rocgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio, Jim Burke, Amit Prasad
Jul 26, 2026 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

July 24, 2026

East Bay BMW in Pleasanton: I had a great experience taking my car in for service. The staff was friendly, professional, and kept me informed throughout the process. They completed the work on time, and More

by Mike T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
Jul 26, 2026 -

East Bay BMW responded

Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2026

Wayne Dabio is the sweetest, most helpful person. He is Knowledgeable, informative and just an all around great guy. Thank you Wayne for all your help! More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Dabio
Jul 18, 2026 -

East Bay BMW responded

Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2026

Great experience with East Bay. Jenna my sales rep, her manager and finance all were great. easy sale, great follow up. Highly reccomend them. More

by stewart.mclean1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenna
Jul 16, 2026 -

East Bay BMW responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2026

Hugo was so friendly, helpful, and kind to us! He found an immediate solution, took care of getting my car into service right away, and provided excellent customer service throughout the entire pr More

by Ayselberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jul 15, 2026 -

East Bay BMW responded

Ayselberg, we're so glad that we were able to go above and beyond your expectations!

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