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East Bay BMW
Pleasanton, CA
852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 852 reviews
August 06, 2025
Great service! Very accommodating, providing transportation to and back from home. Clear details of type of services the car needed. Very accommodating, providing transportation to and back from home. Clear details of type of services the car needed. More
by mpomares
Employees Worked With
Lu Rios
August 03, 2025
Kier professionalism and superior customer service exceeded my expectations. Kier communicated throughout the entire process assuring I was completely informed and was efficient throughout my service. exceeded my expectations. Kier communicated throughout the entire process assuring I was completely informed and was efficient throughout my service. More
by Vicmzamora
Employees Worked With
Kier Custodio, Joshua Presinal
August 02, 2025
I was impressed with the service team and a big shout out to Bruce Wong for taking care of my car. The team is efficient and professional with dealing with customers and the waiting area is nice and clean. M to Bruce Wong for taking care of my car. The team is efficient and professional with dealing with customers and the waiting area is nice and clean. My car was fixed and was given a wash when I received it back. Highly recommended! More
by Fgarmonio
Employees Worked With
Bruce Wong
August 02, 2025
My visit with the service department was great. Marcus was amazing and attentive to my concerns. However, Diana in sales was the worst experience I've ever had with a salesperson. Very pushy, very o Marcus was amazing and attentive to my concerns. However, Diana in sales was the worst experience I've ever had with a salesperson. Very pushy, very obvious that she's not working for the customer. Her expressions and attitude are not BMW quality or professional. When. The deal doesn't work she shows her disgust and belittles the customer. Have bought any cars and hands down this was the worst salesperson I've encountered. More
by Maryammojadidi
Employees Worked With
Marcus
July 30, 2025
As always, great service and excellent staff. Luo was awesome and very friendly. Josh, as always is an excellent manager and goes out of his way to help his customers. Luo was awesome and very friendly. Josh, as always is an excellent manager and goes out of his way to help his customers. More
by pvishy
Employees Worked With
Luo Rios
July 30, 2025
Bruce was very helpful. Car was done sooner than expected. Service Tech explained my car condition and recommended items to be addressed. Car was done sooner than expected. Service Tech explained my car condition and recommended items to be addressed. More
by fransia
Employees Worked With
Bruce Wong
