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East Bay BMW
Pleasanton, CA
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 803 reviews
June 20, 2025
It was pleasure having Kier Custodio as a service advisor. Great communication, straight forward, polite and trust worthy. Great service without any xx! advisor. Great communication, straight forward, polite and trust worthy. Great service without any xx! More
by Paco
Employees Worked With
Kier Custodio
June 20, 2025
Jason Cohn (Sales) and Steve Ann (Genius) were both excellent and friendly to work with. Both are very knowledgeable and did everything to make my visit to pick up the new vehicle a smooth one. I had excellent and friendly to work with. Both are very knowledgeable and did everything to make my visit to pick up the new vehicle a smooth one. I had a great experience. 5-Stars to both Jason and Steve. And 5-Stars to Mike Sutton in Finance. More
by X5-50e
Employees Worked With
Jason Cohn, Steve Ann, Mike Sutton
June 20, 2025
Thank you for washing and vacuuming my car for free. I didn’t expect that as my only reason for bringing my car is to check for the air bag recall. I didn’t expect that as my only reason for bringing my car is to check for the air bag recall. More
by bien888
Employees Worked With
Will Walker
June 18, 2025
Waiting 20 min to be greeted. When I picked up the car after 2 hours and half I noticed they didn’t wash the car , they said our car wash is closed early today. When I picked up the car after 2 hours and half I noticed they didn’t wash the car , they said our car wash is closed early today. More
by vkordestani
Employees Worked With
Anthony D’Amor
June 18, 2025
Everything happened as expected and as it should. BMW roadside assistance towed my car to the dealer due to a flat tire that I could not drive on. I arranged with Ben, my service advisor to check i BMW roadside assistance towed my car to the dealer due to a flat tire that I could not drive on. I arranged with Ben, my service advisor to check in the car, have a new tire installed and have a wheel alignment done. All this done at the last minute and car was ready the next day. Ben also arranged with the tire manufacturer for me to have the new tire at no cost as it was only 2 months old. I did have to pay tax and labor. Everything was handled professionally and smoothly. More
by nmpereira1
Employees Worked With
Ben in Service Dept. 5 Stars
June 17, 2025
I brought my car in for service not knowing what was wrong, Ruben my service advisor was very helpful as was the technician Marc that took care of my car. I knew what was happening every step of the wa wrong, Ruben my service advisor was very helpful as was the technician Marc that took care of my car. I knew what was happening every step of the way, the videos of my engine that Marc sent were excellent in explaining what repairs were needed. Excellent customer service from both of them! Bonus car wash and vac! Thanks Guys! More
by clynn
Employees Worked With
Ruben Lopez
June 15, 2025
Very efficient service and helpful staff and great purchase experience. Aaron Festejo helped us a lot to find the right BMW for us and guided us patiently to buy the right vehicle. Steve Ann was reall purchase experience. Aaron Festejo helped us a lot to find the right BMW for us and guided us patiently to buy the right vehicle. Steve Ann was really helpful in setting up the new BMW and answering all the questions that I had. More
by Irfan Zaidi
Employees Worked With
Aaron Festejo, Steve Ann
