East Bay BMW

No issues. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. More

Great service , fast and easy . Ruiquan did an excellent job . He did not pressure upselling at all Ruiquan did an excellent job . He did not pressure upselling at all More

East Bay BMW is my go to dealership for service not only because it’s 5 minutes from my house but also because I’m provided with the very best and quality service everytime I take my vehicle in. Kier Custod because it’s 5 minutes from my house but also because I’m provided with the very best and quality service everytime I take my vehicle in. Kier Custodio always looks after me and my vehicles needs and is very thorough throughout the entire time my car is in for service, he’s very good at providing timely updates on my vehicle. More

Alex was very personable and attentive to all of my needs The coffee bar was a nice place to wait The coffee bar was a nice place to wait More

service very poor was told that I would have 10% reduction but not that it was capped at $250. was told that vehicle would be ready Wed, then Thurs, then Friday was told that puncture canaster wou reduction but not that it was capped at $250. was told that vehicle would be ready Wed, then Thurs, then Friday was told that puncture canaster would be refilled and replaced, was not was told that a vehicle feature was not fixable More

I really enjoyed the service. Their understanding of the issues, my preferences and the timing of the service delivery are all top notch! I m a very satisfied customer! Their understanding of the issues, my preferences and the timing of the service delivery are all top notch! I m a very satisfied customer! More

Got my vehicle in with a loaner vehicle in two days and had it completed in the time frame as specified. had it completed in the time frame as specified. More

The team is always professional and courteous, doesnt try and upsell you on services you dont need. and upsell you on services you dont need. More

The service at BMW is fantastic. They diagnosed the issues with my 335i and repaired it quickly. My car has never run better. Everardo Diaz, my service representative, was awesome. H They diagnosed the issues with my 335i and repaired it quickly. My car has never run better. Everardo Diaz, my service representative, was awesome. He provided me timely updates on the status of my vehicle and took the time to explain what repairs needed to be completed. A great job by all. Thanks. More