East Bay BMW

Helpful knowledgeable sales staff made for a pleasant buying experience. Documentation preparation, review and signing with the finance staff was accomplished efficiently. buying experience. Documentation preparation, review and signing with the finance staff was accomplished efficiently. More

Great service. Friendly & professional staff. Provided much appreciated Lyft service to home while servicing was being done. Friendly & professional staff. Provided much appreciated Lyft service to home while servicing was being done. More

It was a terrible experience. There was hardly any servicing to be done. When the car was handed over to me the hood was ajar on the left side. I gave the car in a perfect condit There was hardly any servicing to be done. When the car was handed over to me the hood was ajar on the left side. I gave the car in a perfect condition. The manager Amit had the audacity to say that I banged the car somewhere and the hood clamps are broken,. NONSENSE The under part of the car was presumably removed and never put back. It still hangs NEVER AGAIN More

It was the best premium experience I had at a dealership. East Bay BMW went above and beyond to make my car buying experience the best ever. Bobby is an excellent sales representative and his attitude and be East Bay BMW went above and beyond to make my car buying experience the best ever. Bobby is an excellent sales representative and his attitude and behaviour was so friendly that we felt very welcomed and well attended by him. From the moment he met us and till we left with our car, he was always there making sure that we get all our questions answered to our satisfaction. I would highly recommend to shop for BMW at East Bay BMW! More

This was my first time at this dealership for service as I had just purchased a 2013 128i. Alex was very professional and courteous. He listened to my request for a thorough inspection to make sure the vehi I had just purchased a 2013 128i. Alex was very professional and courteous. He listened to my request for a thorough inspection to make sure the vehicle was up to date on it's required maintenance. Alex went over everything with me in detail with regards to what maintenance was performed and outlined the recommended services as well. Overall, the lounge was clean and offered coffee, water and snacks. The lounge could be a wee bit larger as there was limited room for customer seating. While waiting I used the parts service counter to get the part numbers for some of the accessories that came with the car. Kevin was very helpful and was able to look up all of my parts requested. He even gave me a print out with parts and current pricing. Kevin explained the process for ordering the parts to picking them up or shipping them to my home address. I was very happy with the results and will be back for future services. More

Very clean, service advisor very knowledgeable and friendly. Answers regarding car status provided in a timely manner. friendly. Answers regarding car status provided in a timely manner. More

Had my BMW x5 serviced there and was helped by Kier Custodio who was knowledgeable and understanding. Overall great service and much appreciated. Custodio who was knowledgeable and understanding. Overall great service and much appreciated. More