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East Bay BMW
Pleasanton, CA
329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 329 reviews
April 27, 2024
I had to take in my 2024 BMW X5 50e to check on a couple warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. D warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. During this time, my Customer Service Adviser, Myriam Flores was amazing! She kept me updated on the current status of my 50e repairs via texts and emails, and also set me up with a loaner car. The pickup process was also quick and seamless. Overall, I was very happy with my experience at both East Bay BMW and with Myriam Flores! More
by Andy B
Employees Worked With
Myriam Flores
Helpful April 26, 2024
The dreaded check engine light came on my 2020 BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose in BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose intercooler clamp diagnosed and fixed…back on the road! More
by athong
Employees Worked With
Kier Custodio
April 24, 2024
We found the entire staff to be great to work with – friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key sales approach is perfect for our style. Jose Jimenez showed excellent knowledge about the car as he walked us through using its features. We appreciated his offer to answer future questions after we had a chance to drive the car. Our finance person, Michael Sutton, showed excellent knowledge of the financial forms process. He provided easy-to-understand explanations and made the signing process go smoothly. More
by Amalvarado
Employees Worked With
Jose Jimenez 5 stars, Charles Slan, Michael Sutton
April 24, 2024
Excellent customer service in a world where customer service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who deli service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who delivers the car after the service is friendly, courteous and professional. More
by Debbie B.
Employees Worked With
Alex Nocon
April 22, 2024
Very impressive dealership from buying the car with Sam to our first service with Myriam. They were easy to work with and the buying is very streamlined and relatively quick for buying a car. Myriam went to our first service with Myriam. They were easy to work with and the buying is very streamlined and relatively quick for buying a car. Myriam went above and beyond for our first service getting us in and out of there quickly which is appreciated. I am very happy with my BMW and will be a frequent buyer going forward. More
by Vicki Kallenberg
Employees Worked With
Myriam Flores @ service dept and Sam in sales
