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East Bay BMW
Pleasanton, CA
1,075 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,075 reviews
October 31, 2026
I had a great experience working with Lito at East Bay BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's features, explain the technology, and answer all of my questions without ever making me feel rushed. I really appreciated his professionalism and genuine willingness to help. It's always refreshing to work with someone who is passionate about what they do and truly cares about the customer experience. Thank you, Lito, for making the experience such a positive one. Highly recommend! More
by BlueRose
Employees Worked With
Lito Marquez
October 29, 2026
I had an excellent experience with the Service Department at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, and they kept me informed every step of the way. They were responsive, courteous, and genuinely committed to providing excellent customer service. I truly appreciate their hard work and dedication. I highly recommend their services! More
by Sush
Employees Worked With
Ruiquan Li , Amit Prasad
October 29, 2026
Bobby has been very professional and super helpful getting os the car we were looking for. Joe the GM runs a good group of nice, professional and good people. getting os the car we were looking for. Joe the GM runs a good group of nice, professional and good people. More
by klarson7
Employees Worked With
Steven Kong
October 23, 2026
Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs. transparent pricing and everything was very professional. Will definitely continue to use them for our service needs. More
by djdelon
Employees Worked With
Bruce
October 22, 2026
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection vi He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended! More
by Tug
Employees Worked With
Kier Custodio
October 20, 2026
Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend More
by Helen G
Employees Worked With
Ruiquan Li
October 20, 2026
Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a fina and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected. More
by jeanhee
Employees Worked With
Daniel Martinez
