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East Bay BMW
Pleasanton, CA
982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 982 reviews
May 01, 2026
Enrique Palo went above and beyond in helping me purchase the car I was seeking. I had a pretty extensive list of questions re purchasing a used EV and I was shown information on the car's EV battery capac the car I was seeking. I had a pretty extensive list of questions re purchasing a used EV and I was shown information on the car's EV battery capacity, prior ownership, tire replacement, last software update and more. Finally Enrique did a great job of syncing my phone, programming the car keys and digital card as well. The car was nicely detailed and charged ready to go and time of purchase. 5 stars for Enrique Palo (Sales) More
by mgj703330
Employees Worked With
Enrique Palo was the lead actor and was great!, Steven Kong
April 22, 2026
Service department is pretty great. Comfortable waiting area, to work or hang out. Advisors and welcome staff are top notch. Anthony is a great service advisor. Recently purchased a ne Comfortable waiting area, to work or hang out. Advisors and welcome staff are top notch. Anthony is a great service advisor. Recently purchased a new BMW, and had a great experience as well. More
by James
Employees Worked With
Anthony D'Amore
April 21, 2026
Always a pleasure working with Ben, he keeps me informed on the status of our car and we are in and out very Quickley. We have been a customer of East Bay BMW since 2006, and Employes like Ben Simpson is th on the status of our car and we are in and out very Quickley. We have been a customer of East Bay BMW since 2006, and Employes like Ben Simpson is the reason we keep coming back. More
by jlange36
Employees Worked With
Ben Simpson
April 20, 2026
’ve been visiting East Bay BMW for service, and I always work with Ben Simpson. I can’t recommend him enough. Every single time I come in, he greets me with genuine warmth and consistency—it really makes work with Ben Simpson. I can’t recommend him enough. Every single time I come in, he greets me with genuine warmth and consistency—it really makes a difference. He always puts the customer first and goes out of his way to help in any situation. Even when getting a loaner car is difficult without a reservation, he still does everything he can to make it happen. What stands out most is how carefully he looks after my car. He treats it like his own, making sure everything is checked thoroughly and handled properly. That level of honesty, attention to detail, and kindness is rare. Ben is someone who is truly exceptional at what he does, and I genuinely believe he has a very bright future ahead. If you’re going to East Bay BMW, I highly recommend asking for him—you’ll be in great hands. More
by ashleyyoon80
Employees Worked With
BEN SIMPSON
April 18, 2026
East Bay BMW, Pleasanton, CA is the BEST! The wonderful experience I had buying my car was followed the a wonderful experience in having my car serviced. The service adviser I work with is The wonderful experience I had buying my car was followed the a wonderful experience in having my car serviced. The service adviser I work with is Ben Simpson: the two words the I use to describe Ben are honest and trustworthy. I am very impressed with the videos that are sent to you by the service technician when the tech is working on your car. I highly recommend East Bay BMW and Ben Simpson in their service department: approachable; professional; believes in customer service; courteous and kind; attentive listener; knowledgeable; honest; and trustworthy. More
by bolson
Employees Worked With
Ben Simpson
