East Bay MINI

I brought my Mini in with a free diagnostic coupon, having been a loyal customer for 6 years. I worked with Daniel Martinez because of a slight ticking noise, which I suspected might be the spark plugs having been a loyal customer for 6 years. I worked with Daniel Martinez because of a slight ticking noise, which I suspected might be the spark plugs. Daniel confirmed the plugs were fine, but the rest of the experience was incredibly frustrating. Throughout my visit, I felt constantly pressured to authorize additional inspections and services. I had to repeat myself three or four times, stating I only wanted to diagnose the ticking noise so I could prioritize repairs. While Daniel was polite, the aggressive upselling made me put my guard up. I left my car on Friday morning, and though the mechanic sent a video pointing out other issues, he couldn’t identify the source of the ticking. After playing phone tag, Daniel informed me on Monday that it would cost an additional $450 just to "explore" the cause of the noise—and that fee would not go toward the actual repair. I declined and picked up my car, only to be subjected to yet another upsell attempt for air filters. The lack of expertise and constant sales pressure completely eroded my trust. On my drive home from Pleasanton to Oakland, the slight ticking escalated into a severe, full knock. I texted Daniel immediately to voice my concerns but received absolutely no response. The following week, I took my car to an independent specialist in German cars. Within two and a half hours, they diagnosed the issue perfectly: a failing water pump was disrupting belt tension and causing the knock. The diagnostic fee was a reasonable $103 (waived if repaired there), and the service was entirely pressure-free. The contrast was night and day. As a 6-year customer, I expected to be valued and respected. Instead, I felt like a target for upsells. I will never bring my car back to East Bay Mini. More

It is the BEST service center we have ever been in our lives!!! In terms of staff knowledge and courteousness-topnotch. Will and Jeff went above and beyond to help us with our Mini Cooper brake pads. to m lives!!! In terms of staff knowledge and courteousness-topnotch. Will and Jeff went above and beyond to help us with our Mini Cooper brake pads. to make things more impressive, they CLEANED the car after the service. They notified us on time and did the best they could to help us with our concerns. If only Mini has a SUV, I would give up my Ford Explorer ST so I could avoid dealing with other service centers. HIGHLY RECCOMENDED!!! More

The service department is thorough, friendly and efficient. They kept me informed through the time the car was being serviced, including a short video of the battery diagnostic that was run. efficient. They kept me informed through the time the car was being serviced, including a short video of the battery diagnostic that was run. More

Our service contact, Justin, was exceptional. He was very helpful throughout the process of getting our repairs done and kept us informed the whole time. helpful throughout the process of getting our repairs done and kept us informed the whole time. More

The quality of service I received at East Bay MINI was outstanding. Their staff was courteous and knowledgeable. I have been bringing my MINI here for the last two years and service has been consistent. outstanding. Their staff was courteous and knowledgeable. I have been bringing my MINI here for the last two years and service has been consistent. More

Love the Pleasanton Mini service and the people who work there, especially Jeff Killoran! They always do a great job and are extremely professional! Thx there, especially Jeff Killoran! They always do a great job and are extremely professional! Thx More

Easy to make the appointment, quick and competitively priced services done perfectly. The service staff was very friendly, got me in and out very quickly. priced services done perfectly. The service staff was very friendly, got me in and out very quickly. More

Good customer service from Justin. He was very helpful, friendly, courteous. He was also very respectful of Covid protocols and made sure we felt safe. friendly, courteous. He was also very respectful of Covid protocols and made sure we felt safe. More

Justin was so kind and helped me to resolve the issues in my car. It was my best experience among my past services in bay area. my car. It was my best experience among my past services in bay area. More

Good customer service but of course you know you’re getting ripped off and never know if your car really needs the repairs they are charging you for. getting ripped off and never know if your car really needs the repairs they are charging you for. More