I took my van in for "check engine light" to East Carolina Chrysler and was made aware of service that needed repair. Agreed to have repairs done but customer service didn't offer me a ride home nor a loaner vehicle while my car was being repaired. During test drive after service with technician, a heater hose ruptured which also ended up needing repair. The next morning I spoke with the customer service agent and she informed me this was going to be another $300 repair bill. This issue happened while the vehicle was in their possession, but the customer service agent acted disgusted that I would even ask if this would be my responsibility or theirs. In my opinion, the technician repairing my vehicle "could" have hit this heater hose with something while under repair for the other issues, therefore causing it to rupture. None the less, I proactively recommended we split these additional repair costs, which the dealer agreed to do. I then picked my vehicle up after service and had a question about a line item "miscellaneous shop expense" $20.00. Once again, the employees checking me out acted disgusted that I would even ask about this charge. I was told it was for their shop supplies like rags, etc. I should not be responsible for paying for this dealerships employees shop supplies, tools, or other things they need to complete their work since I am already paying higher than average prices for labor and parts. I would not recommend East Carolina Chrysler Dodge for service due to exuberant costs and a lack of overall customer centric attitude.