East Carolina Chrysler Dodge Jeep Ram

Purchase new vechile Worked with me in every aspect of my car purchase and trade. Throughly enjoyed my time at the dealership as they were patient and hard working. Worked with me in every aspect of my car purchase and trade. Throughly enjoyed my time at the dealership as they were patient and hard working. More

Terrible My family and I initially thought highly of this company as we had purchased multiple vehicles from them over the past 10 years, then this latest f My family and I initially thought highly of this company as we had purchased multiple vehicles from them over the past 10 years, then this latest fiasco occurred where we are still trying to resolve issues. I am disappointed with the wait time at the dealership and the current issues with the vehicle left unresolved. How long will it take to correct this problem? We are saddened by the damage Joshua has done. It is our desire to resolve our concerns amicably in house. Joshua has caused the ratings to drop for the dealership to its lowest score even for friendliness. He pouted when told no about an aspect of the purchase, asked why and then walked out of the room ad it to compose himself. Personally, I recommend the govetnment or Better Business Bureau set up a sting operation to see if his actions are standard practices or whether my family was unlucky to deal with him The phrase buyer beware truly applies to Joshua. More

Best car buying experience ever!!!!! Thanks to Christian, her sales manager and finance officer for such an easy breezy car purchasing experience. Love my new Renegade!!! Will definitely Thanks to Christian, her sales manager and finance officer for such an easy breezy car purchasing experience. Love my new Renegade!!! Will definitely return for my next car purchase. More

Tony Lee was great sakesnan. Truthful and knowledgeable I needed a pick up truck for my husband. Found the perfect one to surprise him on his birthday. I can't wait to see his face this weekend I needed a pick up truck for my husband. Found the perfect one to surprise him on his birthday. I can't wait to see his face this weekend More

Great Experience I had a wonderful experience at East Carolina Chrysler in Greenville. Donnie Durham was very patient and knowledgeable, He helped me find exactly what I had a wonderful experience at East Carolina Chrysler in Greenville. Donnie Durham was very patient and knowledgeable, He helped me find exactly what I wanted! More

Love my new car Bought a new Jeep Grand Cherokee and I LOVE IT! Jordan and Christian were awesome to work with! Will defiantly recommend friends and family to come! Bought a new Jeep Grand Cherokee and I LOVE IT! Jordan and Christian were awesome to work with! Will defiantly recommend friends and family to come! More

Professionally Attentive Mr. Ben Joyner and all the other staff of East Carolina Chrysler Plymouth Dodge, have been an outstanding representation of your Brand. Their guida Mr. Ben Joyner and all the other staff of East Carolina Chrysler Plymouth Dodge, have been an outstanding representation of your Brand. Their guidance through the car buying process was both informative and accommodating, with the feel of a "no pressure environment". They were quick to be responsive towards my needs and when my preferences weren't entirely met, they located a vehicle within their network that exceeded all my expectations. Thank you for an excellent experience, I will recommend this dealership highly among my social circle and any other relevant parties. Sincerely yours, Paul Bonham More

Great Job! This dealership did a great job with selling me a vehicle! Even though it is a Dodge dealership I bought a Ford there! Trevor Dupont was my salesman a This dealership did a great job with selling me a vehicle! Even though it is a Dodge dealership I bought a Ford there! Trevor Dupont was my salesman and did a great job showing me the product and getting the price I could afford! He even drove the truck nearly 2 hours to me so I could sign papers on it! Super friendly service and an overall good job! More

Service for Check Engine Light I took my van in for "check engine light" to East Carolina Chrysler and was made aware of service that needed repair. Agreed to have repairs done but I took my van in for "check engine light" to East Carolina Chrysler and was made aware of service that needed repair. Agreed to have repairs done but customer service didn't offer me a ride home nor a loaner vehicle while my car was being repaired. During test drive after service with technician, a heater hose ruptured which also ended up needing repair. The next morning I spoke with the customer service agent and she informed me this was going to be another $300 repair bill. This issue happened while the vehicle was in their possession, but the customer service agent acted disgusted that I would even ask if this would be my responsibility or theirs. In my opinion, the technician repairing my vehicle "could" have hit this heater hose with something while under repair for the other issues, therefore causing it to rupture. None the less, I proactively recommended we split these additional repair costs, which the dealer agreed to do. I then picked my vehicle up after service and had a question about a line item "miscellaneous shop expense" $20.00. Once again, the employees checking me out acted disgusted that I would even ask about this charge. I was told it was for their shop supplies like rags, etc. I should not be responsible for paying for this dealerships employees shop supplies, tools, or other things they need to complete their work since I am already paying higher than average prices for labor and parts. I would not recommend East Carolina Chrysler Dodge for service due to exuberant costs and a lack of overall customer centric attitude. More

Satisfied Customer! I have been a Dodge/Chrysler van driver for the last 19 years. I drove my 1996 Plymouth Grand Voyager until 2005, when I purchased my 2005 Dodge Gran I have been a Dodge/Chrysler van driver for the last 19 years. I drove my 1996 Plymouth Grand Voyager until 2005, when I purchased my 2005 Dodge Grand Caravan. I went to the dealership with the intent of purchasing another van, but I am the proud owner of a 2014 Dodge Dart. I test drove various vans while there, some of them twice. Doug Kelley was the salesman and he was extremely patient with me. Each time I had a request to test drive another vehicle, he was extremely accommodating. No pressure to buy at any time. I eventually test drove a 2014 Dodge Dart and that is my new Dodge/Chrysler vehicle. Doug was with me from about 10:00 am until I made my selection at around 4:30 pm. I had experienced East Carolina's Dodge/Chrysler Jeep service personnel before and have been satisfied, but now I can also comment on the excellent sales personnel. Thanks Doug for your patience! I am a satisfied customer! More