East Charlotte Nissan

I was treated as if I mattered to the salesman, Tom Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out of my lease (on an '08 Altima) early without penalties. I got the car I fell for in the showroom at a price I could afford without feeling as if I were run over and ripped off. Overall, it was a good experience. More

I turned in a lease vehicle (which was over the limit on mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my court and I had the upper hand - since i was purchasing a new car. he stated that I would be contacted by Nissan to negotiate - the only contact I got from Nissan was a bill for the excess mileage and then phone calls from a collection agency a month later. I sent the general Manager (Geoff Secora) numerous e-mails - he has ignored all of them with the exception of the first one i sent to him - he stated he would see what he could do and get back with me - no response from him since June and I have sent him countless e-mails since then. The lady at the collection agency told me that normally dealerships "forgive" the excess mileage charge and she couldn't understand why this dealership was being so hard to deal with. I feel that I was misled by the sales rep and I am most angry because I have been ignored since the transaction took place in May, 2010. It's like they've made their money on the deal -the customer doesn't matter anymore. More

Great expierence easy to deal with when I bought my new Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again from this store. Thanks for all of your help and I will send you many customers! More

Bought a 2010 Altima after a lengthy and unpleasant negotiation because they had the car we wanted. Paid half and financed the rest with my local bank through the dealership. Presumably they get a co negotiation because they had the car we wanted. Paid half and financed the rest with my local bank through the dealership. Presumably they get a commission and that's ok. They called three days later and wanted to finance with Chase at a lower rate. We declined because they wanted to rewrite the contract. They complained that they sold the car too cheap and wanted me to pay more - seriously! ROFL (rolling on floor laughing). 30-day tags expire in three days and no tags yet or contact from any lender. Called the dealership and they're going to "get back to me". Noticed that East Charlotte Nissan is not registered with NC corporations. Going to check their license with DMV to find who the real owners are. I feel very uncomfortable with this dealer and transaction. I see litigation/arbitration coming and I would never use them for service. Run, don't walk, from this dealer. More

In June I took my daughter to buy her first new car .The In June I took my daughter to buy her first new car .The salesman was very helpful and courteous.She drove home in a 2010 cube that she loved at a pa In June I took my daughter to buy her first new car .The salesman was very helpful and courteous.She drove home in a 2010 cube that she loved at a payment that matched.Then about two weeks later started getting calls from dealer to fax this paper and that paper.then come back and sign more forms,then fax more papers. We fax the same papers to them 5 times,I started to think the fax machine was feeding the trash can.Finally on AUG 15th had to go back and sign even more papers the finance mngr had just me her father and cosigner sign papers assuring us the deal was still in my daughters name(the lite flickered in my brain).Then he told my daughter her payment was almost$60 more then she planed.She thought she could still manage.Two day later I found out I was the proud owner of a 2010 Nissan cube.I called the finance co. that I was supposedly financed with and found out the had no contract with me.Went back to dealer again asked for a loan acct, number and they couldn't give me one (because the didn't have one).Then the sales mngr held up a paper saying here's the loan application number but wouldn't let us see the paper.I called the finance co. and had the rep talk to the sales mngr to tell him I had no account with them and that he had an expired application.He got belligerent with the finance rep and said he would spend $299 and have the application approved and then repo the car.I was furious by now took the keys and put them on the salesman's desk and walked out.Now my daughter has no car and cant get one because they ran her credit and mine 22times.I know it was 22 because another dealer we went to showed them to us asking what happened. Great first time experience for a first time buyer . More

The buying experience was less than satisfactory, including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The "Nissan Certified Used Vehicle" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times… so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun. At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount I’m requesting for reimbursement, but at this point it is the principle of the matter!! Do not go to East Charlotte Nissan unless you enjoy being taken advantage of. More

The buying experience was less than satisfactory, including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The "Nissan Certified Used Vehicle" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times… so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun. At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount I’m requesting for reimbursement, but at this point it is the principle of the matter!! More

Price was OK but rebate in effect probably helped. Do not expect any kind of support once you leave the property. I wish I had put more stock in the many negative reviews I read at various site on the Web. W expect any kind of support once you leave the property. I wish I had put more stock in the many negative reviews I read at various site on the Web. Wheels were scratched from re mounting still unsure why they were removed in the first place. No answers or assistance with Tony had to have repaired at my own expense. Do not shop here unless you are closely related to the owner. More

This is the worst dealership ever!! I bought a car back in November and worked with a saleswoman Alice Crawford. She tried to have the "cool older lady" approach but CLEARLY did NOT know what she was doing in November and worked with a saleswoman Alice Crawford. She tried to have the "cool older lady" approach but CLEARLY did NOT know what she was doing. She gave me all types of wrong information and rushed me to sign paperwork only for me to find that my car did NOT have the options she promised like a 6-disc changer and Xenon headlights. She was clearly more concerned with making a sale and getting her commission than making sure she helped her customer make the best deal possible. In the finance portion of the sale, I worked with a woman named E. Terry. She sold me the full service protection plan and told me to cancel the rental coverage on my auto insurance because the service plan covered rentals. So I did. Earlier this week I was in a pretty bad car accident and will need a rental for a few weeks. I called Nissan to file a claim and was told by the service department that accidents are NOT covered by the service protection plan I am paying for. My car will be in the shop for nearly a month and I have to foot the bill for a rental because of misinformation from Nissan. Furthermore, I called and spoke with the finance manager (Amber) and explained what I was told by E. Terry. As I was explaining, she AGREED when I told her that I was told to cancel my rental coverage. Then I told her what the service department told me and her response was "Oh, I didn't know it doesn't cover accidents." She placed me on hold several minutes and came back to tell me there's nothing they can do about it. I WILL be filing a lawsuit against this crooked dealership, this experience has been a complete and total nightmare for me and has put a bad taste in my mouth regarding future dealings with Nissan PERIOD. More

I was in the market for a new car. I'm young and this dealership didn't treat me that way. I had dealt with so many dealerships in my search for a car and this one was by the far the most friendly and h dealership didn't treat me that way. I had dealt with so many dealerships in my search for a car and this one was by the far the most friendly and helpful. Mr. Lawrence went above and beyond and acted like a person who cares instead of just someone trying to sell you a car. I would definitly recommend this dealership without hesitation. The service from beginning to end was excellent. More