East Coast Toyota

Worst dealership I have ever come across. My husband and I had an appointment on Monday, we went in a closed on a deal. We paid full and our only request was that we pick it up on Friday and My husband and I had an appointment on Monday, we went in a closed on a deal. We paid full and our only request was that we pick it up on Friday and that no one tests drives it. The sales rep assured us that this is our car now and all we had to do was come and pick it up. We signed all the paper work and he told us there is no backing out now. We go there today and we find out that they sold it to someone else after they already sold it to us. What a joke. They do not take accountability for anything. They said they don’t know how it happened. When we talked to the manager all he said was “it could happen” and really didn’t care. They wasted so much time and energy just to end up with such a disappointment. No accountability or anything. Basically they are scammers. They sold it to someone else to make money. They tried to blame it on us saying we should have taken it with us the day we bought it. They could have simply said that then but they decided to make promises they can’t keep. And on top of that they want us to wait a few business days to process the money back. The manager is such a joke. You can’t even put in your system that a car was sold ? You can even put a sticker on it so no one else tries to sell it ? I’m sorry but this is common sense and they clearly lack it. More

DONT GO HERE! !!! They have classic “bait and switch” tactics. Went with my wife to help get her mom get a car and turned into an absolute nightmare. After !!! They have classic “bait and switch” tactics. Went with my wife to help get her mom get a car and turned into an absolute nightmare. After negotiating on price and down payment, they snuck in a higher down payment in the contract even though she paid the agreed amount. They called a week later and FORCED her to pay an extra 3 THOUSAND dollars OR ELSE they would stick her with a higher rate. Shame on that entire place for taking advantage of her like. There are plenty of other good Toyota dealers, no need to waste your time on this one. More

Do not have new inventory of Tundra trucks like the 1794 4W, in gas only 4W, in gas only More

Terrible service! Bunch of con artists! DO NOT GO HERE! They changed the price after we drove 3 hours to look at the car. These guys got a 3.4 rating for a reason! Bunch of con artists! DO NOT GO HERE! They changed the price after we drove 3 hours to look at the car. These guys got a 3.4 rating for a reason! More

Received “certified” pre-owned vehicle with no gas and broken interior mechanisms. Manager was unwilling to help and I was unable to use the car for an intended camping trip. They are only looking to mo broken interior mechanisms. Manager was unwilling to help and I was unable to use the car for an intended camping trip. They are only looking to move cars, not work with the customer. More

I had an unfortunate experience with leigh on 6/30/2022. I am a long-term loyal Toyota customer. I had my final service appointment scheduled that was bringing me to my 2-year mark. In January when I was i I am a long-term loyal Toyota customer. I had my final service appointment scheduled that was bringing me to my 2-year mark. In January when I was in, leigh told me, and I quote, “ be sure to come in by the end of June for the free service under the warranty.” I did just that. Her tone and rejection of my coverage was to say the least, disturbing. Her tone was what was most upsetting. She never once was able to look me in the eye and repeatedly respoke the same xx, that she could only do the rotation if I paid the 79. For the oil change. I explained to her what she told me in January, and she was adamant about not helping me and was lacking any customer service skills. She was twisting her words, back and forth, not listening to what I was saying, and was xxxx bent on being deceptive in how she was restating her words, repeatedly. All she had to do was listen, listen to what she had told me on the last visit, and adjusted accordingly to retain a good and loyal customer. Instead, she was combative and dismissive to my needs, time and request. I immediately left and went to visit my sales associate, Rafael Ortiz. I explained all that happened, and he said all she had to do was call him and he would have authorized the free service. She did not even attempt to do that, or anything even remotely close to helping me. To be so militant in her words, to not even consider a 2 week interval that she stated, and to try and make it work, was unacceptable. He did say he was going to address this, with you, upon your return t othe office on 7/1/2022. I have not heard a peep. I left Toyota universe 2 years ago because of deceptive service issues. I cam over to receive outstanding service from Rafael, only to now have this horrible experience with leigh. Her actions, or lack of, have now made me consider other options as my lease comes due. There are really no excuses for her words or demeanor. It was not busy. No one else was there. She did have an associate there, at the other desk, who listened and witnessed all of what went down. Rafael did say he would authorize the free service. I left and told him I needed to think about the experience. I schedule and am there on time. I take time from my schedule to come in and get the proper service. I am now hesitant to reschedule as my time is also important. To be treated like a criminal by her, after years of loyal service, is unacceptable. As I reflect upon this bad experience and decide how to move forward, you need to address this situation. More

I couldn’t wait to write this review! YOUSSEF is the real deal. From the moment we arrived on the lot, he greeted us and provided the most amazing service. I have never had a better e YOUSSEF is the real deal. From the moment we arrived on the lot, he greeted us and provided the most amazing service. I have never had a better experience at a dealership. Top-notch and pressure-free, he genuinely wanted us to leave with the car that we admired most. With him and Antonio with us, step by step, I must say that I will only go to them for vehicles in the future. Thank you both for such awesome support. If you’re looking for a car, Youssef is, without a doubt, your guy! More

The worst experience I have ever dealt with. I simply went to purchase my car and was told that a safety check was required, but that they were charging me $3,000 to have it be done. I brought m I simply went to purchase my car and was told that a safety check was required, but that they were charging me $3,000 to have it be done. I brought my car in for service the week prior and passed all inspections so this safety check was not needed. I received further confirmation on that when i went to the service center and they told me that this safety check was not required unless you were certifying the car as pre owned, which i was not. I have gone back to east coast toyota multiple times asking to have this payment be resolved in any way but they said they cannot do anything. I asked for documentation to show that $3,000 payment, and they said that they cannot disclose the paperwork. Legal action will be taken as they are essentially holding my money from me for something that was not needed or required and completely overcharged me for it. More

East coast toyota is the best. The sales person Yousef is awesome , even though my credit very poor, he did everything for me to get a car, with big smile and very friendly. If you The sales person Yousef is awesome , even though my credit very poor, he did everything for me to get a car, with big smile and very friendly. If you go there asks for Yousef. Hes an outstanding guy. More

I found a car that fit my desired specs on Cars.com. The price was clearly listed on Cars.com. I called the dealership to confirm the price and they were very evasive, refusing to give me a quote on the ph price was clearly listed on Cars.com. I called the dealership to confirm the price and they were very evasive, refusing to give me a quote on the phone. When I came to the dealership, I discovered that they tacked on $5K to the sticker price, calling it a "market fee." It's a free country and they may do as they please, but to refuse a quote and to drag me there was despicable. My expression of concern about this practice was met with scorn. More