This is a followup to a previous review regarding “Road Paint Splatter”. I wish it was to say that my issue was handled as I hoped it would be and I was now a happy customer but that didn’t happen. To recap, I purchased a 2020 Toyota Prius Prime less than a month ago on 7/31/20. When I drove it home it had these “spots” on the drivers rear quarter panel that I stupidly assumed were water spots from a poor and rushed dealer prep. I almost said something but had already been at the dealership for longer than I wanted and was excited to get home with my new vehicle. Five days went by and I gave the car a careful hand wash when I noticed those water spots were not in fact “water spots” but some sort of residue that would not come off no matter what I tried. The next day I went back to my dealership to show my salesperson this residue. I knew the response would be that I signed the paperwork stating I had inspected the vehicle and agreed it was in acceptable condition with no obvious defects and that’s exactly what I was told. Also thrown in there was a bit of “we don’t know that these spots were there when you picked up the vehicle” type talk alleging this had happened subsequent to me taking delivery and I was trying to “get over on them”. I pushed a little harder and to his credit my salesperson, Alirio Rueda, had the detail manager work on it while I waited for nearly an hour. They were unable to get much of the unknown residue off and in trying they left little scratches on my brand new 6 day old vehicle that weren’t there before. Sounds great right? I was basically told at that point that there was nothing they could do. That wasn’t really acceptable but what could I do? The next day I went to a great auto detailer who was able to get most of the residue, which they identified as “road paint splatter”, off to the point it wasn’t really very noticeable. That was the best I could hope for. It cost me $120 out of pocket. I left a review about the whole situation and that got the attention of the dealership. Since then I have been working with my salesperson who said he was going to have the sales manager call me to discuss it and possibly reimburse me and I even provided them with the $120 receipt from the detailer. I should point out that this was the 4th brand new Toyota my household has purchased from this dealership in the past 9 years at a cost of over $100,000. I have been in constant contact with my salesperson who last said he would get back to me on 8/19/20. It’s 8/26/20, a week after that as I post this second review, and I still haven’t heard back from him. I find it disheartening, aggravating and quite frankly shocking that they would rather lose a loyal customer who’s purchased 4 new vehicles for them over a paltry $120 reimbursement to address an issue that was present front the moment I took delivery. That’s all it would have taken to make me happy was their willingness to “make things right” but it’s apparently not something they’re going to do. I accept partial blame for not speaking up when I noticed the “spots” but I also blame them for not noticing it either. They should have insisted that the vehicle be washed and prepped again before allowing me to drive it home because the issue was “that noticeable” as you’ll see from the attached pictures. East Coast Toyota is not a dealership I can recommend to anyone because they failed to take responsibility and make a loyal customer happy for $120. Shame on them.