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East Coast Toyota

Wood-Ridge, NJ

3.9
483 Reviews

85 Route 17 South

Wood-Ridge, NJ

07075

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Showing 483 reviews

October 28, 2017

My Birthday Rava 4 My experience here today with ISRAEL CABRERA, was awesome, beyond my expections, this is the 2nd vehicle purchased @ East Coast..he is extremely profe More

by barrett,carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA
Nov 02, 2017 -

East Coast Toyota responded

Thank you Carol for taking the time to leave a review regarding your experience with Israel and East Coast Toyota. We are glad to know that Israel was able to exceed your expectations through his professionalism. Your recommendation is greatly appreciated and we hope to serve your vehicle needs again soon.

October 27, 2017

Lease of 2018 Rav 4 This is the second time I’m here and lease a vehicle from Israel and I’m sure in 3 years I’ll be here again to lease another Toyota from Him. He is pr More

by Eddconcep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA
Nov 02, 2017 -

East Coast Toyota responded

Thank you for taking the time to leave your review. Also, thank you for your continued patronage with Israel and East Coast Toyota. We are glad to know he has earned your trust and we look forward to assisting you again soon.

October 21, 2017

Great Experience! They make buying your first car fun and hassle free. I was pleasantly surprised with how easy and pain free it was to lease my own car. Highly recomme More

by Libiabear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA
Oct 24, 2017 -

East Coast Toyota responded

Thank you for taking the time to leave your review regarding Israel. We at East Coast Toyota strive to make all our customers car buying experience hassle free and easy. We are happy to know that we were able to provide this to you during your visit. We wish you the best and thank you again for your business.

October 19, 2017

Worst expierence !!! Salesman Jose Lopez was not very helpful in any or all transactions and we had to make multiple trips to this dealership, talk to various other employ More

by casino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafi Nepomuceno, Jose Lopez, Will Carthens
Oct 24, 2017 -

East Coast Toyota responded

Hi, my name is Steve Gutierrez and I am the Customer Relations Manager for East Coast Toyota. I would like to speak with you regarding your experience with us and our staff. If you have time to speak please reach out via email to sgutierrez@eastcoasttoyota.com or 201-806-3268. I would like to hear your feedback, so we can improve our overall commitment to our customers and their satisfaction. Thank you and I hope to have the opportunity of speaking with you soon. Best regards, Steve Gutierrez Customer Relations Manager

Nov 02, 2017 -

East Coast Toyota responded

Hi, my name is Steve Gutierrez and I am the Customer Relations Manager for East Coast Toyota. I would like to speak with you regarding your experience with us and our staff. If you have time to speak please reach out via email to sgutierrez@eastcoasttoyota.com or 201-806-3268. I would like to hear your feedback, so we can improve our overall commitment to our customers and their satisfaction. Thank you and I hope to have the opportunity of speaking with you soon.

October 17, 2017

Great customer service Isreal was very friendly had a welcoming smile and helped us along the way from purchasing to insurance coverage . I would recommend jim as a custmore More

by Blessed3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA
Oct 19, 2017 -

East Coast Toyota responded

Thank you for taking the time to leave your review! We are happy to know Israel was able to offer you great customer service! We strive to provide a great experience to all our customers throughout there visit to our dealership. Thank you again and hope you continue to enjoy your vehicle!

October 13, 2017

Excellent customer service! We went last weekend at East Coast Toyota to check out the new Toyota C-HR. Jose welcomed us and was kind enough and very helful in showing us around. More

by Jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Lopez, Jeffrey Sherman
Oct 19, 2017 -

East Coast Toyota responded

Thank you for your wonderful review regarding your experience with Jose and our staff! We are glad to know you were welcomed and offered a hassle-free car buying experience. Jose and our entire East Coast Toyota staff are here to assist throughout the ownership, so please always feel free to reach out. Thank you again and keep enjoying your new Toyota!

October 09, 2017

Love it! Israel is great! My family loves working with him. He's always helpful and ready to answer our questions. We have gotten a total of 6 cars with him! More

by Yani107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA
Oct 19, 2017 -

East Coast Toyota responded

Thank you for your Five-Star review! We are glad to know that Israel has been able to assist you in another Toyota purchase. You and your families continued patronage is greatly appreciated and we hope to continue to be able to serve you. Thank you again and we hope you enjoy your newest Toyota purchase!

October 07, 2017

What a great experience! Five Stars What a wonderful experience. We were greeted quickly by Israel Cabrera at the door with a warm and friendly handshake so we felt right at home. The st More

by Resolute88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL CABRERA, Rafi Nepomuceno
Oct 19, 2017 -

East Coast Toyota responded

Thank you for taking the time to leave a review regarding your recent experience with Israel and our staff. We are glad to know you had a wonderful experience and were able to purchase a new Toyota! Our new State of the Art Facility offers our customers the best possible experience from arrival to departure. We thank you again for your recommendation and hope to continue to serve you car buying needs!

October 05, 2017

worst post purchase experience ever Everyone here is your friend and family up until you sign the papers. After that, you become a stranger once again. I was told my spare key would arri More

by unhappycamper2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Giacoman
Oct 07, 2017 -

East Coast Toyota responded

Hi Sebastian, I am contacting you in regards to your recent experience with our staff at East Coast Toyota. I regret to hear the lack of communication and response you have received. I have spoken to all parties involved and was assured you did receive your second key. Is this correct? Also, regarding the three years maintenance, I am looking into this concern as well with Will in Finance. I do not how the servicing or warranty was explained and just want to make sure the information you receive is accurate. If you have anytime please feel free to reach out to 201-806-3268 or via email to sgutierrez@eastcoasttoyota.com. Thank you and I hope you are enjoying your vehicle. Best regards, Steve Gutierrez Customer Relations Manager

Oct 19, 2017 -

East Coast Toyota responded

We apologize for your recent inconvenience and miscommunication regarding the spare key. We are glad that it was able to be resolved and hope you continue to enjoy your vehicle.

October 04, 2017

Love my new Tundra! This is a great dealership and they go the extra mile to make the customer happy. They made buying a new vehicle a pleasure! Best Toyota dealership in More

by Bob McLaughlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Berrios, Ronald Giacoman, Steve Gutierrez, Jeffrey Sherman, Candy Henriquez
Oct 19, 2017 -

East Coast Toyota responded

Thank you Mr. McLaughlin for taking the time to leave your review regarding our East Coast Toyota staff. Your recommendation is greatly appreciated and we hope we can continue to serve you and your family. Thank you again and we hope you continue to enjoy your new Toyota!

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