East Coast Volkswagen

Emily the sales representative made the process seamless. Wonderful service n great communication. Above and beyond our expectations. She helped us find a great mini van for our family of 5 and made the pu Wonderful service n great communication. Above and beyond our expectations. She helped us find a great mini van for our family of 5 and made the purchasing process easy. The whole team at east coast Volkswagen was great 👍 More

We had the best experience with Emily. She made the purchase of my son’s first car enjoyable. Her engagement and attention to our needs during the whole process! I would definitely recomme She made the purchase of my son’s first car enjoyable. Her engagement and attention to our needs during the whole process! I would definitely recommend her and this dealership to anyone looking for a great experience! More

I just purchased a 2019 GMC Acadia from Jon Dick and the folks at East Coast VW. The process was easy and painless. Thank you to all my VW people!! folks at East Coast VW. The process was easy and painless. Thank you to all my VW people!! More

I was in the market for a Golf R and Philippe Dufor was extremely professional in his communication and transparency.If you are in the market for a new car, reach out to Philippe! extremely professional in his communication and transparency.If you are in the market for a new car, reach out to Philippe! More

Emily was knowledgeable, and friendly. She showed interest without being high pressure. She seemed to be more interested in my satisfaction than in getting her sale. I was looking at Hondas which are interest without being high pressure. She seemed to be more interested in my satisfaction than in getting her sale. I was looking at Hondas which are at the same dealership. She worked with Heather at the Honda office to get me all the information I was seeking. I would highly recommend that you ask for Emily if you go to the East Coast dealership in Myrtle Beach. More

Have been doing business here for 18 years, Service Department is 1st Rate. Emil in Sales is a very Professional Sales Consultant. He knows the market and product in detail. He delivers straight answe Department is 1st Rate. Emil in Sales is a very Professional Sales Consultant. He knows the market and product in detail. He delivers straight answers. I will work with him in the future. More

The first time I got it from the service center.I drove it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the fir it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the first time.Second time same thing happen they diagnosed it again and this time it cost$1200.Less than 24 hours again this time too the engine light came on.Now they want to charge $1500 to fix it this.POOR SERVICE DEPARTMENT. More

We are so pleased with our experience at East Coast VW! Each person we worked with was very helpful and knowledgeable. This was the easiest car buying experience we've ever had. Everyone was polite, friend Each person we worked with was very helpful and knowledgeable. This was the easiest car buying experience we've ever had. Everyone was polite, friendly, and never pushy. We will be back to work with East Coast VW when we make future vehicle purchases and we will also recommend them to others! More

I am very disappointed with ECVW warranty. Recently the overhead console in my 2020 Tiguan just fell out of its mount. I took it to East Coast VW to have it repaired. Mr. David, in the Service Department, overhead console in my 2020 Tiguan just fell out of its mount. I took it to East Coast VW to have it repaired. Mr. David, in the Service Department, told me that the screw mounts were broken and therefore would not be covered under warranty. I, a retired mechanic, removed the part and found that all four of the mount holes were broken. I also saw that the screws were over tightened during installation of the part. This was evidenced by the center of the plastic mount holes being thinned and depressed. This is/was the result of the screws being over torqued. when the part was replaced, so I figured that my car would not be an isolated incident. I was correct. I knew I had never pulled or jarred the part. I plainly but respectfully relayed that fact to the service tech. Anyway, I have purchased two new cars there as well as several used cars, I had my services and repairs done there including tires. I even told several friends and family members abut them because I felt that they were honest and treated me fairly. During my years of being a loyal customer, I have never tried to short change or cheat them out of a single dime and I am not a pauper. I don't worry much about money. I later found out via the internet that my problem is/was not isolated. As a matter of fact, several of the broken parts are onsite on the net for the same reasons. The parts department of ECVW will start stocking that part, assumably because of the same situation happening to other owners. Anyway, I can understand their stance but to make such a decision without investigation a conversation, or even a question sets badly with me. I feel as if I ma just considered a liar and a cheat. They had no reason to assume that I would break the part and try to rook them into paying for it. Maybe it's their system bt they seem to be more concerned about the small cost of repairing the vehicle as the warranty says they will, than returning some of the loyalty I had showed to them. I probably will nit be a ECVW customer any longer. Not because of service but because of what I view as disloyalty. More