I’m not even sure how to start this critique. I moved my family across the US from Washington State to Myrtle Beach last month with a mission to settle down and continue my job. The day after we moved here, I got laid-off from my West Coast Oil Barge job due to a declining market of oil due to the Covid Pandemic. Coupled with the lay-off, my car had a major engine malfunction that requires a complete overhaul costing several thousand dollars. My primary job is a Chef, and with a saturated tourism market already established in the local area, Chef jobs (let alone cook jobs) are hard to come by. So as a primary income, I turned to Gig Work. Although this line of work is lucrative, being down a vehicle, makes the income seem out of reach. So after coordinating bills and streamlining whatever money we made, we were still coming up short. We NEEDED two vehicles to make this work. I scoured many car lots online and read, literally, hundreds of reviews of all of the major automobile dealerships in the greater Myrtle Beach area. I narrowed my final selection to East Coast Volkswagen. At my wits end and already assuming we wouldn’t get another vehicle, the team at that store proved me incredibly wrong. As soon as we drove up, your Vietnam War Veteran and Hero, Terry Heyne, greeted us and made us feel at ease. We laid out our whole situation to him and stated, “well, all we can do is try! But, this place has a habit of making miracles happen!” After filling out some paperwork and swapping war stories (my wife and I are both retired Air Force), we sat and waited. During that time, Robert Wilkens came over and asked us various financial questions and to xxxxx our situation. According to Terry, Robert was “doing his magic!” After a few hours (at closing time to be precise), Robert came out and said, “not only did I get you approved, but I got you approved for a 2021 Jetta if you want!” My heart literally skipped a beat! Terry and Robert are both masters of their craft and really showed this old Vet that there is still honest and hard working individuals that still put the needs of the customer first! We presented that team a hard situation and they did indeed perform a miracle for us! Thank you, from the bottom of our hearts, for helping us during this precarious time!
Much love and many thanks,
Dale and Tia Wilson