East Hills Chrysler Jeep Dodge Ram SRT

I stopped in because of a noise and had the misfortune of having the only person available to be Nate. I spent one and a half hours waiting to be told that a major part had to be replaced (this after a visis having the only person available to be Nate. I spent one and a half hours waiting to be told that a major part had to be replaced (this after a visist for service less the a month before under this same person for over $1,100). There was no loaner available and no help to be had. I spoke with my salesperson, Mike Kennedy who of course was helpful and professional and a solution was found. I returned the car the next day and the wonderful manager had Mike tke over and all worked out as it usually does...they delivered the car to me at my job with apologies and by 2 wonderful gentlemen happy to do this for me. I will return in the Fall now to terminate this lease and look into another. Please tell Neal, Michael and Mike that they are appreciated for their professionalism and respect to the customer. Thank you, Kathryn O'Connell More

I PURCHASED MY JEEP CHEROKEE AT EAST HILLS AND HAVE BEEN A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND H A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND HELPFUL. I NORMALLY HATE TO GET OIL CHANGES, BUT MY OVERALL EXPERIENCE WAS VERY POSITIVE AND I WILL NOT DREAD IT WHEN ITS TIME FOR MY NEXT SERVICE. More

During a recent visit for a 40,000 mile service and brake work my car was returned to me without being test driven. Within one minute of leaving the dealership the check engine light lit up. In addition, t work my car was returned to me without being test driven. Within one minute of leaving the dealership the check engine light lit up. In addition, the windshield wipers which needed changing and were allegedly checked were not changed. No one was at the dealership at 7:30 PM to address the problems. I now have to organize a return visit and I am not sure in the interim that the car can be driven. The people were pleaseant but inept. More

The employees were very curteous and helpful the second i pulled up to the service department. They met me outside, checked my car in and had me wait in the waiting room. Once there, i was offered coffee a pulled up to the service department. They met me outside, checked my car in and had me wait in the waiting room. Once there, i was offered coffee and donuts multiple times. The work on my Jeep involved 3 recall repairs and they had me out in less than 2 hours.. and i only made the appointment 2 days prior to when the work was done. I would definately bring my Jeep back there for any repairs needed without hesitation and will tell anyone i know with a Chrysler vehicle to do the same More

A purchase of a new Liberty Jet became an exercise in futility. After ordering the best Liberty package on the Jet Series I was assured that every available option package would be ordered. I paid a $130 futility. After ordering the best Liberty package on the Jet Series I was assured that every available option package would be ordered. I paid a $1300 deposit to guarantee my interest. The Liberty Jet took longer to arrive at the dealership as they told me the Teamster truckers do not enjoy a trip to Long Island. Upon delivery, many items were not present and could not be located. The owner's manual was lost for two and one half hours, the smokers group was missing on delivery and most importantly, the "comfort and convenience" group, which alerts the driver of danger while backing up was not installed. They said it was not ordered but every other safety item on this Liberty Jet (a $36,500 Liberty) was ordered. It seems that their ordering process uses numbers and codes, not their English equivalents. A conversation with the manager, Ms. Burr, had the missing item installed at twice the suggested price and still deleted other package requirements they could not install. All this, a two and one half hour wait for delivery even with my AAA "discount and courtisies". I would not recommend this dealership, patronize it again or have service performed there. After the entire process, my lease terms were increased to reflect the service performed making my monthly fees greater than competitive dealers. Their last effort to increase to increase your lease is to offer "special insurance" for $17 monthly to protect the "customer" if the car is returned without mirrors or tears through the leather upholstry. If you deny such coverage you are escorted to the hard chairs in the repair department for your interminable wait while they seek your vehicle. Due to time constraints I was not advised about the safe operation of the vehicle equipment. When I reminded them of their oversight, they then agreed but I no longer could engage in civil conversation with their employees. This has been my worst experience ever since my first Jeep lease in 1999. Chrysler/Jeep would not intercede on my behalf as each dealership is "independent". Seek your own independence and check the numerous competitive dealers where matters can not be worse. More

The above rating was given primarily because Michael Piscopo was great to deal with. He was very responsive and considerate of my concerns. He was very helpful and I look forward to dealing with him in Piscopo was great to deal with. He was very responsive and considerate of my concerns. He was very helpful and I look forward to dealing with him in the future, although I hope that my car does not require servicing again any time too soon. More

Without being pushy, Mr. Kennedy helped us work within our budget to find the perfect minivan for our family. When he sensed we were ready to go, he made the deal happen, quickly and painlessly. He explai our budget to find the perfect minivan for our family. When he sensed we were ready to go, he made the deal happen, quickly and painlessly. He explained to our satisfaction exactly what we were getting -- and what we were NOT getting. More

I have purchased cars from this dealership for over 10yrs. The owner is remarkably accessible and true to his worD. They have a fabulous sales dept surpassed only by their service dept. Service is re 10yrs. The owner is remarkably accessible and true to his worD. They have a fabulous sales dept surpassed only by their service dept. Service is really the reason for the long standing loyalty Specifically Mike P. Thank u for always saving me More

i came in because dashboard lights were not working i came in because dashboard lights were not working properly. i could not see odometer or other gauges. i also could not tell if brights wer i came in because dashboard lights were not working properly. i could not see odometer or other gauges. i also could not tell if brights were on or off. i didn't feel safe driving like this. i came in & made an appt. with mike for the following week when a loaner car was available. mike was very friendly & knowledgable. the next morning a service rep. called & said i should bring car in immediately because odometer would burn out present mileage. personally that doesn;t bother me-i purchased(not leased) car so i don't know why jeep cared either, but i brought it in day after & mike helped me once again. very friendly & called me soon after that car was ready-unfortunately had a rew medical emergencies & am going to pick car up now. very good & quick service ince again. i am very pleased with east hills jeep dealership & mike piscopo. wendy novick More

I was very pleased with the service I received at East Hills Jeep in Greenvale, NY. Michael Piscopo was professional, friendly and honest. I will never return to Garden Jeep in Hempstead or Westbury Jeep Hills Jeep in Greenvale, NY. Michael Piscopo was professional, friendly and honest. I will never return to Garden Jeep in Hempstead or Westbury Jeep because of poor customer service. I will, however, continue to service my Jeep at East Hills Jeep. More