East Hills Chrysler Jeep Dodge Ram SRT

Amazing service department especially from Elia and Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. Rafael! They recently provided exceptional service on an oil change and replacement part. They both provided 5-star service at every step. More

Service showed nothing but sheer disregard for customers. Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just use their "express service" and no appointment was necessary. Arrived this morning at 8:40, was told the oil change would be done within the hour, but there were a few cars in front. After 1 hour & 20 minutes, I inquired about my car and it was still sitting outside and had not gone in yet. ABSOLUTELY UNACCEPTABLE. Was not notified that it would take longer than promised, nor was anyone apologetic about the failure in customer service. The old saying, you get what you pay for, definitely applied here. I was told I would pay nothing for the oil change and received nothing... not even an oil change. Bad service, period. Not to mention that free oil changes were part of their untrue sales pitch. Lesson learned. More

I brought my 2014 Jeep Cherokee in for an oil change and inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service associate Mike Casey took care of all my needs today and he is always so professional and attentive. My take away today, as i always the case, Mike is indeed a five star credit to your organization. On my next jeep upgrade, I will be sure to head for East Hills knowing the great quality of service after purchase. I live closer to Westbury Jeep but the trip to East Hills Jeep is well worth the extra few miles. Adding an extra star to the overall service in recognition of "Soccer Mom" Clarissa Rosado. Cashiers probably aren't brought into the realm of conversation on service ratings very often, but I do want to express my appreciation to Clarissa as well.. Clarissa is also a "professional" and for years on end has always greeted me with a smile and is always very attentive. Always five star polite and attentive I am sure, even on rainy days like today. Just wanted to thank you both for your assistance earlier today. Dennis More

I am writing a review of my service experience at East Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife sa Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife said, your back early was everything ok. I said this is the best way to describe my experience. Your best friend owns a high end service center. You walk into the service center area, are greeted warmly and in minutes your information is on an iPad and the simplicity starts there. You tell them your needs, concerns and pleasantly your information is entered and the process begins. You’re invited to the waiting area and there is a full barista coffee bar, real snacks, bottled water and two wide screen television. Comfortable chairs and a pleasant atmosphere make the waiting experience ok. You’re informed it will be an hour and halfway through your advisor comes out to update you. You’re adjacent to the new car showroom which is inviting as it’s the biggest candy store of cars in a state of the art showroom. An hour passes your advisor comes out and informs you all is well everything was taken care of and enjoy your day. That’s the service experience with Elliot the service advisor and the Service Manager, Rafael who are just first class men. Six months ago my Wrangler had a service issue that left me stranded on the Expressway. It was a day before leaving for a vacation and a harrowing experience. I call roadside that set up a tow and the Jeep was taken to East Hills Jeep. I called in and was informed it would be impossible to get my Jeep back the next day. So I called Rafael. My Wrangler had a coolant issue with a faulty part that required replacement and it was also on a recall campaign. We were supposed to leave for vacation in the morning. So I spoke to him explaining my issue and he said, ‘RELAX I WILL MAKE SURE YOUR JEEP IS FIXED AND YOU WILL ENJOY YOUR VACATION TO VERMONT’ Thank you all. Without question one of the finest dealerships on Long Island. Richard CIRAMI More

Mike Kennedy is the absolute best! He is extremely personable and patient. He conveys his knowledge in the kindest manner. We will always return to him. He is extremely personable and patient. He conveys his knowledge in the kindest manner. We will always return to him. More

Working with Mike Casey has been a pleasure. Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has never disappointed us! we have complete trust in him and we don't feel we're being ripped off. More

worst service i've ever dealt with - showed zero interest in getting my car fixed in getting my car fixed More

Yes I have recommended not only the dealership but I recommended Mike Kennedy for a salesman to several people. My son has had many jeeps and Mike was his salesman. My son brought me in to the dealers recommended Mike Kennedy for a salesman to several people. My son has had many jeeps and Mike was his salesman. My son brought me in to the dealership to work with Mike for a new lease. Mike was professional, easily explained my options during when cars lease and cost has gone up in price - and I ended up with the Jeep I love driving in. I believe in my opinion Mike is a great salesman and I will continue to use him in the future. And, when I have a question during the year he answers with a friendly willingness. More

I came in with my daughter to start looking for her first car. We were met outside by a nice salesman who took the time to explain the differences on the cars. I didn't want to deal with the whole run around car. We were met outside by a nice salesman who took the time to explain the differences on the cars. I didn't want to deal with the whole run around that car dealers do and when I asked for a price I got one without hassle and pressure to buy it immediately. More

East Hills has been my Dealer for 10 years and they where always great Jesse Berbig helped me order my new Jeep Rubicon and he was awesome all around great experience from the financing the service and the w always great Jesse Berbig helped me order my new Jeep Rubicon and he was awesome all around great experience from the financing the service and the whole process Thank you More