East Hills Subaru of Roslyn

Big Thanks Anthony This was my first time looking at a Subaru I was so supprised how quick and easy every thing went. Anthony Applewhaite was great. I expected to spend This was my first time looking at a Subaru I was so supprised how quick and easy every thing went. Anthony Applewhaite was great. I expected to spend hours in the dealership. That didnt happen. Anthony was very attentive, he showed me all my options and explained everything. I never felt any pressure. Through out the whole process Anthony stayed in touch. Thank you so much. I love my Crosstrek! More

Fantastic Dealership I want to share an awesome experience leasing a 2019 Forester from Christopher , at East Hills Subaru. From the minute I walked in the first time to I want to share an awesome experience leasing a 2019 Forester from Christopher , at East Hills Subaru. From the minute I walked in the first time to the time I picked up my vehicle , the experience was flawless. Christopher is an expert in the Subaru product , he had me test drive several vehicles and we picked out the one that was perfect for my needs. Christopher found the exact vehicle I wanted and had it at the dealership ready to go with a few days. The vehicle was prepped perfectly. Christopher even made a point of transferring all of my items from my old car to the new Subaru , I didn’t even ask. I was very impressed. Christopher even installed my ez pass in the new vehicle. I am very please with my new vehicle and even more please that I connected with Chris and the staff at East Hills Subaru. Great work !!!!!! More

Great Car Buying Experience East hills Subaru is a class act. They are candid, upfront, and make buying easy and quick. They are a pleasure. Phil Mazen is the driving force beh East hills Subaru is a class act. They are candid, upfront, and make buying easy and quick. They are a pleasure. Phil Mazen is the driving force behind their results. Thank you Phil. More

Service was awful . The worse customer serviced Manager Mike Puccio never returned phone calls . Technician failed to diagnose the problem . They replaced was awful . The worse customer serviced Manager Mike Puccio never returned phone calls . Technician failed to diagnose the problem . They replaced numerous parts paid over $3000 dollars to continue with the same problem More

Wonderful service Dec. 7 2018 at East Hills Subaru ,Anthony Wonderful car buying service... very happy and satisfied with our sales representative, Mr. Anthony Applewhaite. Informative guidance on the various Wonderful car buying service... very happy and satisfied with our sales representative, Mr. Anthony Applewhaite. Informative guidance on the various Subaru models to accommodate our needs. Provided useful information and explained the many features associated with the model that was right for us. When the car arrived, paperwork was complete and Anthony pointed out the operating systems and features of the car before we left with our new Subaru 2019 Crosstrek. Thank you Anthony for taking care of us... Jane M More

Scam artists Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. But here is what you probably already know, when they are making a sale they will do anything including spit and polish your shoes to make that sale. But as soon as those papers are signed and you pull out of their parking lot (which is no easy task) the romance is over. First of all let me tell you to beware... the rear air vents above the tires are open space. So last winter a nest of squirrels made a home in the rear of my car during a snow storm in the rear of the car under the carpet. The bill was $6000.00 to repair. There is a flaw in the design that would allow rodents into the cabin of the car. My wonderful auto body shop installed metal grates on the vents at no extra cost to me. When I went to East Hills they literally shrugged their shoulders and told me to call Subaru America and wrote the # on a sticky. I called Subaru America and they said they could only send me a certificate for a couple of hundred dollars and pass along my suggestion to their design team. Now get this.......four days later they sent me a vacuum cleaner!!! Like a slap in the face, I guess it was for vacuuming up the rodent xxxx. Ok, back to East Hills service department. I brought the car in for regular maintenance and told them I had a grinding noise when I first started the car cold, and then it went away. After service was complete the service rep said the techs heard the noise but didn't know what it was, which is xxxxxxxx because the noise only happens when the car is cold. They said there was nothing they could do. I got home and got a text from the service manager asking if I was happy with the service and text back with any concerns. I did just that, asking if they were going to take responsibility if the situation got worse and not say it was my neglect. One week.....no response. I sent another text and another. no answer. I called service and asked the name of the General Manager. She said David. I asked for the last name and she said she was not allowed to give that out. I asked for David's fax or text , she said she was not allowed to give that out. She said David would call me after 2pm. 5 days later and I still haven't heard from 'David'. I did get a text from that text # saying sorry they missed my text. I explained the situation very civilly and told him it wasn't one text, it was three texts. And he never got back to me. So much for my romance with East Hills Subaru. I was planning to upgrade to an Outback or Ascent at East Hills. I have Metric Subaru dealership 1/2 a mile from my house and will go there to make my purchase instead of going based on reviews. I am guessing East Hills is a conglomerate of dealerships and will forward my concerns to both Subaru America and East Hills. Never xxxx off a J.A.P. with time on her hands. BTW - I took my car to a gas station mechanic and he found the problem in about 2 minutes. Fixed it and it cost me 10 bucks. More

Great experience! I recently bought a Subaru outback from East Hills in Roslyn, the total experience was a pleasure. The salesman Vish was very knowledgeable and a del I recently bought a Subaru outback from East Hills in Roslyn, the total experience was a pleasure. The salesman Vish was very knowledgeable and a delight to deal with! I would highly recommend going to this dealership. I was treated fairly and given a great deal. 5 Stars all around! John DiLauro Farmingdale More

Great experience overall, with one exception After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on that first visit was Darren who was great to work with, friendly and knowledgeable. Once everything was agreed, we went back the following week to pick up the car. Darren was not in that day and we worked with his colleagues Sam and Steve (who we had also met the first time) as well as Phil. Steve was very helpful and explained the basics of the vehicle and went through the different service and support options. Phil was also very helpful in guiding us through the paperwork and documentation. The reason I am knocking one star of the rating was because of our interaction with Sam. From the beginning, he started questioning our agreed arrangement from the previous week and, even though we had agreed to pay more as a down payment to include some fees, he kept questioning this and saying these fees were payable in addition to the agreed down payment. That may normally be the case, but as we had not bought a car before in NY, we did not know exactly how the fees worked and had requested an all-encompassing down payment quote to include everything. We had been given a verbal (and written) agreement by someone from one of his colleagues and his manager that Sam was now questioning. Worse than that, he quickly became very rude and kept interrupting us and talking over us, not letting us give him our version of the events and the discussions that had taken place the week before - in his absence. Maybe he was just having a bad day, but this does not justify such unacceptable behavior. It is also plain awful customer service. In the end it was all sorted out by his colleagues and manager, however his attitude spoiled an overall great experience with everyone else at this dealership. Hopefully it was a one-off, but at the very least an apology (which was never received) would have been appreciated. Many thanks again to Darren, Steve and Phil! More

Excellent Customer Service from Phillip Price I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my so I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my son and provided thoughts and opinions in order to help us make the proper selection. I could not have asked for a better sales representative. Mr Price is a nice person and provided excellent customer service. I will definitely recommend him to friends and coworkers and will most definitely consult him on my next car purchase. More

Great experience with Vish We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a simila We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a similar 2019 Impreza that was being received in 2 weeks so placed a deposit on the car. We went in 2 weeks later and got the car as advertised, with no hidden fees or added delays. Was a great experience with Vish and East Hills Subaru. More