East Hills Subaru of Roslyn

East hills Subaru Really friendly staff that truly made our car buying experience a great one! Sean was a breath of fresh air and never made me feel like I was just an Really friendly staff that truly made our car buying experience a great one! Sean was a breath of fresh air and never made me feel like I was just another sale. The sales manager Franco was extremely helpful and pleasant to deal with and I would recommend anyone to go to them. More

Great Sales & Service My wife and I purchased 3 Subarus from a dealer that we dealt with for many years that recently closed. We were happy to see a new dealer, East Hills My wife and I purchased 3 Subarus from a dealer that we dealt with for many years that recently closed. We were happy to see a new dealer, East Hills Subaru, open nearby and that they had hired some of the same service personnel from the previous dealer. These were people that we knew and trusted: Shaun Bucknor, parts manager and Joe, parts sales; in service, mechanic George and other support people. The new service people we met were also very helpful, knowledgeable and friendly: Mike Puccio, Service manager; Leon Shvarts, Service advisor, mechanics Donald and Eddie; front desk, Stephanie. Because of our experience with service we decided to buy our fourth Subaru from East Hills. We were happy to meet our salesman, Mike Polans. He was friendly and easy to get along with. He knew the car and answered all our questions. The price negotiations were painless and we agreed on a fair price. Later Arnie Price called us about an extended warranty. We would have skipped this because mechanically Subarus have not been a problem but with the high level of electronics on our Outback we decided to get it. Arnie explained our options and was also friendly and easy to get along with. When our car came in Mike Polans made sure it was prepped properly and that it had everything we ordered. He then explained all the basics and the many complicated systems we ordered. His follow up call to make sure everything was all right was much appreciated. We would definitely recommend them to our friends. More

Best Dealership I've ever been to Everyone at East Hills was incredibly friendly, welcoming and hospitable. They made us feel comfortable, gave us a GREAT price and took exceptional c Everyone at East Hills was incredibly friendly, welcoming and hospitable. They made us feel comfortable, gave us a GREAT price and took exceptional care to ensure our experience was a good one. Their knowledge of the car we were interested in was far superior to other dealerships. I always feel like I'm immediately on the defense when I'm car shopping, but East Hills made me feel like I could ACTUALLY trust the people selling a car to me. I'd absolutely recommend them to anyone looking for their new Suburu. More

Referred to East Hills Subaru from friends I was very hesitant to purchase a new car on my limited budget but after a few discussions with my friend who recently bought a car from East Hills Su I was very hesitant to purchase a new car on my limited budget but after a few discussions with my friend who recently bought a car from East Hills Subaru, I was opening my mind to explore new options. I never thought about financing before but East Hills Subaru made the process very fast and easy. Sean Kwong was the sales associate I was referred to and he was very pleasant from start to finish. I will be bringing my sister back for a vehicle from East Hills Subaru! More

A good story From start to finish, Michael Polans made my experience as a first time buyer a pleasure.I visited several other Subaru dealers and was not pleased wi From start to finish, Michael Polans made my experience as a first time buyer a pleasure.I visited several other Subaru dealers and was not pleased with their attitude. They viewed me as a "sales opportunity " Michael viewed me as a person. He is a good listener, and in my experience a rarity on sales. My 2015 Subaru Outback is now sitting in the driveway......I am delighted More

Easthills Subaru, new dealership in town love this dealership, sales consultant Michael Polans & his mgr Arnie Price worked with me & my budget until we came to a mutual agreement. This 2014 love this dealership, sales consultant Michael Polans & his mgr Arnie Price worked with me & my budget until we came to a mutual agreement. This 2014 Forester is my second Subaru, I recommend it highly. More

New to Suburu Our sales person, Anthony Applewhaite, is such a professional, that we came back twice and became Subaru owners. He is the whole package for an excel Our sales person, Anthony Applewhaite, is such a professional, that we came back twice and became Subaru owners. He is the whole package for an excellent car experience. More

An Amazing Repeat Experience! Once Again! 5 months ago I purchased a Forester for my daughter! The entire sales process was seamless and flawless and the Forester is a great vehicle with a saf 5 months ago I purchased a Forester for my daughter! The entire sales process was seamless and flawless and the Forester is a great vehicle with a safety rating that let's me breath easy as she travels back and forth to Boston! Well my mother in law decided she wanted to buy a Forester and a call to the Sales Manager once again put the wheels in motion! Four weeks ago my family converged on Richard who is the Sales Manager and with his level of charm introduced himself asked the entire group just what they were looking for and then asked his sales consultant to come over and take them for a test drive. Norris was the salesman very nice as my mother in law and brother in law attested and set up a vehicle to drive. As my mother in law states we liked the car and ordered a vehicle with the options she wanted, color etc and Norris then went to Richard for the price! Now my mother in law has the first dollar she ever made and at 81 she still has it! She negotiated the deal with Richard for an hour of haggling, that frankly from my family members wished they could have melted away from embarrassment. Well 5 weeks passed the car arrived on a Thursday and Saturday was delivery day. With 5 in two they once again all arrived the car was beautiful and three dealer options would be installed at a later date due to non availability! Well in true fashion my mother in law was annoyed got Richard and and gave him a piece of my mind! It's like buying half a dress she said. Richard just smiles at her and said " Hilda I understand how you feel and in 3 days the parts will be here, so this is what we can do. You come here at noon, I will take you to lunch and in one hour everything will be done! Enough said! And in three days that's what happened, she came in on Wednesday he took her to lunch and the car was ready in one hour! What can I say, she loves the car everyone is thrilled and she still talks about her lunch date! Thank you, Richard and Norris for going beyond way beyond what customer service is all about! Dr. J More

Worst car buying experience ""EVER""!! This is the first time I am writing a review about anything and I am doing this because I don't want anyone to waste their time and ruin their day by This is the first time I am writing a review about anything and I am doing this because I don't want anyone to waste their time and ruin their day by visiting this place! It was worst car buying experience I EVER had. The dealer was not only unprofessional but also very rude. I walked into this dealership on Sunday with the quote I had from Bay ridge Subaru and asked to the sales consultant if he could match the price. I liked the quote I already had from Bay ridge, but I visited East Hills because East Hill said they had the 2015 outback with option I was looking to buy in stock. To start, the sales consultant seemed not to know what he was doing, and could not answer to simple questions I asked with assertion. First, I asked him if could double check if the 2015 outback I was willing to buy was indeed not sold to other customer just to make sure. The sales consultant left me to check with the store manager and came back after a long wait with an answer “… It’s coming this month… and I don’t see any name next to the car,.. so I would assume it’s not sold,.. but I’m not sure..” What kind of answer is this? My simple second question was if they could match the quote I received from Bay Ridge Subaru. I had legitimate quote in paper from Bay Ridge. The sales person made me wait long time again to check with the store manager. He came back and asked me if I knew how much MSRP of the vehicle was repeatedly. At this point I felt very annoyed of the fact that how much time was being spent on getting just 2 simple answers. However, I said I knew it, and asked nicely if they can just tell me if they match the quote because I didn’t to argue and didn’t want to waste no one’s time. After a few more trips to the store manager, the manager finally came out of his office and said (just like it came out of his mouth) "This isn't a K-Mart, we don't match or beat other dealer's prices" and walked away. I think his name was Richard from the name tag. I didn’t get his name because he never introduced himself. That was outrageous!!! I wasn’t asking them for a favor nor for a better price. I was never treated like this from any other Subaru dealerships I visited. I would not recommend this dealer to anyone I know ever. How can you expect the Staff to treat customers with respect when the Manger acts this way? PS – I drove to Star Subaru right after and I signed the contract to buy the 2015 outback. I have to wait 8~10 weeks, but I don’t regret it. It was a totally different experience. They were confident and professional. Moreover, they were able to beat the price of the quote we had. And they are not K-Mart! More

Really good...I've never bought a car with such ease Francis (internet sales) very professional, quick, knowledgable, communicative and patient. Chris (salesman) Knowledgeable, and professional. Ri Francis (internet sales) very professional, quick, knowledgable, communicative and patient. Chris (salesman) Knowledgeable, and professional. Richard C. (manager) very pleasant, professional, super fast & friendly Arnie Price ( finance guy) informative, explains everything in detail, fast on the computer, doesn't goof around, loves the mets David Jacoby (owner) very polite, friendly, personable, communicative, personally came over to thank me, congratulated me on my purchase It is quit apparent that every empolyee at east hills Subaru is a team player. Everyone works together to make the customer feel important and welcome. From the minute I walked in the door I was greeted with a giant hello and smile. Even after the deal was sealed I was still being treated well. I was never rushed nor did I ever feel uncomfortable. David, kudos to you for employeeing such a wonderful staff ! More