East Hills Subaru of Roslyn

A pleasant experience that is worth writing about! Last Sunday i set out on a fact finding mission to purchase a vehicle for my son who just graduated from Medical school. One of the vehicles for cons Last Sunday i set out on a fact finding mission to purchase a vehicle for my son who just graduated from Medical school. One of the vehicles for consideration was the new WRX from Subaru. It was 10am and I had not realized the dealership opened at 11am. As I was about to leave a gentleman walked up to me with 12 huge balloons in hand and with a warm smile said your wife called these Are for you. So we just laughed and he said give me a minute I will be right back. In a few minutes he walked up to me offered a handshake and said I am Richard Cirami the general sales manager. Ho about a great cup of coffee and a fresh bagel. Of course who could resist a fresh bagel. So he made two cups of coffee and we buttered up a few bagels and he invited me to sit at a desk fire away whatever questions I had. I told him we are considering 4 different cars and the WRX was the last choice as we are a BMW family. He just smiled and in the next hour explained each vehicle I was considering and how it faired against the WRX. Well I am a surgeon! My world is based on hard facts. He was as diligent and I coined him, The Car Doc! His knowledge of the industry and the competitive cars was outstanding. He had recently left BMW and never undermined the product though he knew why the WRX was a better car and in that fact finding mission I soon came to understand his vision. As the WRX was not in yet, we set an appointment for this coming weekend when my son would be home to finalize a purchase. I asked for a brochure and he said I have a better idea for you to get this to your son. Come with me to the Subaru info center. In a matter of minutes he fired off a digital brochure and showed me the most incredible large screen TV that housed the world of information on a Subaru. This was a great experience! He showed me the car in full view, comparison vehicles, interior and exterior color combinations and options as well. It just made the whole buying experience wonderful. Richard Cirami thank you! I just purchased a Bentley last week and looking back it was a horrible experience in comparison to your knowledge and friendliness. Dr. John Spencer More

Excellent Service from Anthony at East Hills Subaru Anthony Applewhaite was a professional, fully versed and knowledgeable salesman. He answered all my questions in great detail. He clearly explained Anthony Applewhaite was a professional, fully versed and knowledgeable salesman. He answered all my questions in great detail. He clearly explained all options on my lease. Finally, he worked closely with me to get the right price for the car. I highly recommend the services of Anthony at East Hills Subaru. More

My Pt Cruiser Purchase Well I just want to give an update because East Hills Subaru stands behind their sales! Great sales team and its nice to know that after my sale they Well I just want to give an update because East Hills Subaru stands behind their sales! Great sales team and its nice to know that after my sale they remember who I am and continue to take care of me just as if I was a new buyer walking in... In these time its nice to know that there is still a place you can walk into and still be treated in a honest manner with respect. Jimmy..great job! And General Manager Rich I thank you for the personal attention! Cheers! -Mark More

Satisfied customer Had bad experience at another dealer and called east hills and spoke with Mike about it he scheduled me a appointment whithin a couple days and.gave m Had bad experience at another dealer and called east hills and spoke with Mike about it he scheduled me a appointment whithin a couple days and.gave me a loaner car. I discussed all the issues with the car. I felt very comfortabe with him as I have been through xxxx with this car a month after leasing it.Mike always keeps me informed of whats going on with the car.tries to work with my schedule. there was a screeching sound that was comming out of vehicle that went away the day Ibefore i brought it in . Mike informed me that drive belt was defective, all the work that east hills has done on the vehicle has been to my satisfaction.I know this is a new dealer and people are weary to try something that is new but the previously dealer had a Stellar award and 5 stars and I would not take my bicycle to them. I want to thank everybody at east hills Subaru keep up the good work Thank you Ken 2014 Subaru legacy limited More

Sales Manager Ignored Me/Incompetent This is a copy of an email I sent to the Sales Mgr at East Hills. Of course, no reply. Dennis: I stopped in the other day to buy a new Subaru This is a copy of an email I sent to the Sales Mgr at East Hills. Of course, no reply. Dennis: I stopped in the other day to buy a new Subaru. However, I just bought the car at another dealer in the area because of your rudeness, incompetence and lack of service. I was a previous customer at Port Subaru and took my current Subaru there pretty consistently for service. First, you directed me to a young sales associate. He couldn't answer most of my questions (none of which were complex or difficult). Then, you started to work up the prices for 3 cars that I had identified and printed out all of the specifications. You gave me two of them back and promised the third via email the next day. It never showed up. Then, you left me alone for about 20 minutes while you were sitting with another sales associate or a customer. When I asked, you said you were leaving and had a doctor's appointment. The car that I ultimately purchased was identical to the specs that I gave to you and that you priced, however, it was less expensive at the other dealer. There is a axiom in marketing that one dissatisfied customer will tell 9 others about his or her experience. I intend to do just that. More

they have done perfect job to me, the sales man was very helpful and excellent, i am very satisfied, i will recommend to my friends. helpful and excellent, i am very satisfied, i will recommend to my friends. More

When i first went to Subaru everything was great. we agreed on a deal which included them paying my last 2 months on a current lease. I told them i would be back in 2 weeks after i got my current car i agreed on a deal which included them paying my last 2 months on a current lease. I told them i would be back in 2 weeks after i got my current car inspected and set a date to return it. Then i got a call the next day saying that i had to take delivery of the car immediately or the deal was off. they gave me some story about the loan not guaranteed unless i took delivery that day. I guess my word or my deposit wasn't good enough, that they had to make up this excuse to get me to come in right away. Needless to say i came home from work and had to then clean out my car and rush over to the dealership before they closed to pick up my car. i asked about the check for my last 2 payments which i did not want to pay out of pocket and they said it would take a few days. I picked up my car on car on a monday so i called again on thursday just to figure out if when i might be getting this check. They told me that they had no idea when it would happen and they were waiting on clearance. called the next week and spoke to the manager said he would look into it and get back to me. called the next day and spoke to another manager who said he would have to look into it and would call me back. To which i told him that i want the check today and i want it delivered to my house in person. so when i got home my salesman was waiting for me outside my house with the check. so i guess thats ok customer service. 2 months later i get a call from my sales person and he tells me that the insurance company needs a copy of my window sticker and bill of sale. which after leasing 5 other cars i have never had to deal with. I didnt have time to talk so i told him i would call the insurance company myself and figure it out. They told me that they have been trying to contact the dealership and have had no luck getting the information. I then called the dealership to ask why they didnt send and told them that i wanted it sent asap. Well now they cant find my bill of sale. I have never had a more difficult time with a dealership after i buy the car. Horrible and completely baffling More

After many frustrating years struggling with incompetent and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I e and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I ended up buying two Subarus from them and having them service both until just recently because, and only because, Mike Puccio was my Service Advisor from Day One. Mike is honest, knowledgeable, reliable, responsive and responsible. I never had any reason to doubt that I could trust him to tell me the truth and recommend the best and most economical way to deal with any problems which might arise with either car. Unfortunately, when I called Mike's former dealership a few weeks ago to ask him a question I was told he didn't work there any more and the person with whom I spoke either would not or could not tell me where he had gone. Unwilling to lose contact with someone who had helped me out so often over the years, I started calling around to other Subaru dealerships on the Island and finally found Mike at East Hills Subaru,1039 Northern Blvd., Roslyn, NY (516-484-6633) where he is the new Service Manager. I was delighted to find him and soon had occasion to have one of my Subarus serviced. I took it to East Hills where Mike saw to it that I received the same excellent service I had been getting because of him for the last 15 years. If you're looking for honesty, competence, economy and peace of mind go to East Hills. Mike will do a great job for you. More

Sloppy work. Miss diagnose problem. Missing parts after service. Replaced O2 sensor after I told them it was prob an intake leak and sure enough it was. Went back for same problem and they then charged me service. Replaced O2 sensor after I told them it was prob an intake leak and sure enough it was. Went back for same problem and they then charged me for new gaskets for intake manifold. Took car home then noticed front hood ajar and cover for the top of motor was just left off so had to return for third time. Nobody pays attention More

They grossly overcharged and left many issues unfixed! I immediately went to another dealership where my problems were easily solved. East Hills Subaru was a change for the worst! immediately went to another dealership where my problems were easily solved. East Hills Subaru was a change for the worst! More