East Madison Toyota
Madison, WI
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Nate Riesen was an excellent salesperson for my needs. He was personable, extremely knowledgeable, helpful, efficient, informative, respectful, humorous-yet exceedingly professional. He hunted down exactly t was personable, extremely knowledgeable, helpful, efficient, informative, respectful, humorous-yet exceedingly professional. He hunted down exactly the vehicle I wanted, with the options I desired, and effectively arranged the transaction transferring it to Wisconsin and to the Jon Lancaster dealership for my approval and purchase. Mr. Riesen was never condescending, nor was he patronizing or pushy. I had looked at vehicles at several dealerships, and at many the deal-breaker for me had been the attitude of the sales associate with whom I met. Nate Riesen actually listened, carefully, during our conversations. He reflected and restated my questions and concerns and effectively shared information, including the attributes of the vehicles in which I expressed interest. He was quick on the up-take, willing to work to get the vehicle I wanted and ethical in both his speech and actions. That, coupled with his positive regard and respect for his dealership, convinced me that I could similarly expect the highest standard of satisfaction with my choice of vehicle because neither he nor the dealership would settle for anything less. Mr. Riesen also demonstrated excellent follow-through at various intervals, making certain I was indeed still satisfied with my choice. Nor was this an isolated situation. Last summer, at a local plant nursery, an employee was helping me carry some of my newly purchased plants to my vehicle, which turned out to be the same make and model she had purchased at Jon Lancaster. Naurally, we had to compare our purchasing experiences and I can report that we were both equally pleased with our vehicles and with our sales person:(drum roll) Nate Riesen! More
Nate Riesen is by far the best salesperson I ever had the pleasure of dealing with when purchasing a new vehicle. Nate is honest, friendly, and does not make promises he can not keep. When bringing my veh pleasure of dealing with when purchasing a new vehicle. Nate is honest, friendly, and does not make promises he can not keep. When bringing my vehicle in for servicing, he will always take some time out to talk with you and make sure you have a pleasurable experience at the dealership. More
I had previously purchased a 2003 from Jon Lancaster and was very satisfied with the vehicle and the people I delt with during that purchase. I was also satisfied with the mainteance, etc. on my new 2003 an was very satisfied with the vehicle and the people I delt with during that purchase. I was also satisfied with the mainteance, etc. on my new 2003 and always had the work done at Jon Lancaster. When I decided to purchase a new RAV4 I did not even think of going anywhere else. I can honestly sat that the purchase of my new 2009 RAV4 was even better. Nate is a very nice person and a great salesman. He explained all the workings of the vehicle and was very patient and thorough with an "old" lady. I would not hesitate to buy another vehicle from him and Jon Lancaster. They are the best I have delt with and I have owned five other new GM vehicles... More
We have purchased three Toyota vehicles from Jon Lancaster over the last 20 years and have been consistently impressed with everything about the dealership. They are always straightforward, not push Lancaster over the last 20 years and have been consistently impressed with everything about the dealership. They are always straightforward, not pushy, and don't try to add unnecessary things to the purchase. I have absolutely nothing negative to say about them and all the salespeople I've interacted with. I hope Toyota regains its consumer confidence soon - we have had absolutely NO problems with any of our Toyotas. More
I have purchased several vehicles from Nate or Abby Riesen and the experience has been outstanding. They certainly do not fit the "car salesman" mold! They followed through on all their promises. I wo Riesen and the experience has been outstanding. They certainly do not fit the "car salesman" mold! They followed through on all their promises. I would do business with Abby or Nate again in a heartbeat. More
My wife and I had an excellent experience purchasin our Corolla; We received great service. The staff was very helpful, and answered all questions and concerns; They were honest. We would definitely r Corolla; We received great service. The staff was very helpful, and answered all questions and concerns; They were honest. We would definitely return for another car purchase in the future. More
Mark is very courteous and promptly answered my phone calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was ver calls and questions. He researched my specific request as well as other possibilities that may have interested me in my particular case. He was very knowledgable of the vehicles and offered information on leasing vs buying the vehicle. Mark went above and beyond to make me feel confident with my decision. More
I feel Toyota has high quality and awesome customer service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market service tashi is a very knowledgeable sales person and the showroom is awesome I would be sure to look there again if and when I was in the market for a new or used car. The mechanics provide awesome service and always do the job right the first time. More
I had a great experience when buying my Prius. Abby and Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I shoul Nate answered all of my questions and explained how to use the car and explained all of its features. Abby really helped me decide which car I should go with and asked me questions to find the perfect car to fit my needs. they were both very friendly and I will recommend anyone I know who is looking for a toyota car to talk to them! More
I purchased my vehicle from Shawn. This is one of the best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a 2010 Toyota Camry.. He followed up with me the whole time every few months throughout the lease. He always responds to my emails fast and takes care of his customers. Totally recommend More