Eastern Shore Hyundai

I had requested in multiple ways, via 800#, via a phone message to the service dept, via a voice mail to the Service Department manager, Sam Oldham, for a loaner vehicle, as my brand new 2014 Santa Fe with message to the service dept, via a voice mail to the Service Department manager, Sam Oldham, for a loaner vehicle, as my brand new 2014 Santa Fe with less than 5000 miles, needed recalls and another manufacturer defect. Sam never called me back. When I asked this morning for a loaner, I was told the repairs/recall would only take 1 hour. I explained I am suffering from back pain and did not want to wait in the lounge. Well, I clearly wasn’t persistent enough. I waited 1 1/2 hrs, in pain, the whole time and Sam was nowhere to be found. I finally took their shuttle home, after waiting another 1/2 hour in pain. About 1/2 hour after getting home, my car was done, almost 3 hours later. To make matters worse, the Eastern Shore Hyundai website had a page for reviews or to speak with Pete Pappelris. I called to talk to Pete, the receptionist never heard of him and forwarded me back to Sam Oldham’s voicemail. This is completely unacceptable To me. More

VERY POOR CUSTOMER SERVICE WITH FOLLOWING UP WITH CUSTOMER TO LET CUSTOMER KNOW IF THEY CAN ASSIST THEM OR NOT !!! CUSTOMER TO LET CUSTOMER KNOW IF THEY CAN ASSIST THEM OR NOT !!! More

The dealership is very nice, easy to find and has a beautiful showroom. I was offered water upon my entrance, and everyone was a pleasure to deal with. beautiful showroom. I was offered water upon my entrance, and everyone was a pleasure to deal with. More

My salesman, Bentley was a big help in getting me the exact car I wanted and Matt in finance got me the best rate! exact car I wanted and Matt in finance got me the best rate! More

Justin Stanton is the best salesman ever! He made the process so easy and stress free! Thank you Justin!! He made the process so easy and stress free! Thank you Justin!! More

Customer service is excellent! Noah, Joel, and Matt were very professional and displayed excellent character and concern for my well being and I am truly grateful! Noah, Joel, and Matt were very professional and displayed excellent character and concern for my well being and I am truly grateful! More

Great and professional. They can you a good deal. Don’t let them get you on them numbers They can you a good deal. Don’t let them get you on them numbers More

Great selection of cars, good pricing, great salesman (Woody Watson), clean facility and good location. (Woody Watson), clean facility and good location. More

Best service ever! ! Bentley was the BEST!! He was professional, positive and did everything I ask or needed. I have never had the experience I had at ESH. ! Bentley was the BEST!! He was professional, positive and did everything I ask or needed. I have never had the experience I had at ESH. More

Our third time purchasing from this dealership over several years. From the moment you arrive, to our salesman, to the paperwork absolutely awesome!! several years. From the moment you arrive, to our salesman, to the paperwork absolutely awesome!! More