Easterns Automotive Group of Frederick

Traded a vehicle,I get letter stating it was impounded. Called and they said they couldn't email it but yet signed a lot of papers through email. Michael never called to take complaint. I think I deserved Called and they said they couldn't email it but yet signed a lot of papers through email. Michael never called to take complaint. I think I deserved more than that..it should be their responsibility.will not recommend. More

Addison was quick to answer my questions and my phone calls very knowledgeable on his job. Will definitely be coming back to Easterns. calls very knowledgeable on his job. Will definitely be coming back to Easterns. More

He Was very helpful and patient and got me out in no time very satisfied very satisfied More

We worked with Lamont, he was professional and easy to work with. We were very pleased with our overall experience at easterns work with. We were very pleased with our overall experience at easterns More

Nelson was very knowledgeable about the cars that the dealership offers which accelerated the process of helping me find the perfect car. He was very efficient with getting the paperwork done in order to dealership offers which accelerated the process of helping me find the perfect car. He was very efficient with getting the paperwork done in order to make my purchase as smooth and quick as possible. Everything was very hassle free while being provided a great buying experience. More

Lamont was very courteous and professional. The management gave great service. I can't believe that I finally found a dealership without the pressures, tricks and lies. Everything was straightf The management gave great service. I can't believe that I finally found a dealership without the pressures, tricks and lies. Everything was straightforward and they work with you. More

Hyder was the best very professional and explanatory he just the best a big thanks to Hyder just the best a big thanks to Hyder More

Worst car buying experience of my life. No one knew what they were doing. I made an appt and when I got there they had no idea who I was. Took two days total because they have cars in multi No one knew what they were doing. I made an appt and when I got there they had no idea who I was. Took two days total because they have cars in multiple locations. Was told the car would be cleaned but they gave it to me very dirty. Was forced to buy extra warranty and told it was to be able to get the loan. And worst of all, was promised a service if I purchased a car, then when they didn't do the service I had to call for two weeks and was told I was being "snippy" and they acted like they were doing me a favor for something they owed me. Be aware, you can get a car, but you have to deal with a lot of xx. More

He was very helpfull. Knew exactly what u wanted and guided ne to the peefect car Knew exactly what u wanted and guided ne to the peefect car More

Helped me find the right car within my budget. He took his time trying to make sure I had the right vehicle. GREAT GUY He took his time trying to make sure I had the right vehicle. GREAT GUY More