Easterns Automotive Group of Frederick

Very professional service and friendly. Had a great experience with Lamont. Thank you for the great service. Would definitely recommend to anyone looking for a automobile. experience with Lamont. Thank you for the great service. Would definitely recommend to anyone looking for a automobile. More

Jesse was extremely helpful with my buying process. He listened to my needs and found me the car that worked for my budget. I would come back to him any purchase in the future. listened to my needs and found me the car that worked for my budget. I would come back to him any purchase in the future. More

The service here was wonderful. Jesse was patient with me and adherent to my need and Bik was quick to assist me in finding better rates for payment that fit me. and adherent to my need and Bik was quick to assist me in finding better rates for payment that fit me. More

Straightforward, no hidden details. amazing service hands down I was very skeptical at first because ive been disappointed by other dealers but thoroughly pleased here down I was very skeptical at first because ive been disappointed by other dealers but thoroughly pleased here More

Jesse provide excellent service helping me find exactly what I was looking for, can’t wait to work with Jesse again in the near future !! what I was looking for, can’t wait to work with Jesse again in the near future !! More

Taz Kazmi gives great customer service. He listened to what I was looking for, and he delivered. Definitely recommend to come by and ask for Taz to help you choose your next vehicle. what I was looking for, and he delivered. Definitely recommend to come by and ask for Taz to help you choose your next vehicle. More

I had a great time at Easterns today during my purchase of my new Escape. Larry was awesome from start to finish. Thank you Larry and Thank you Easterns! of my new Escape. Larry was awesome from start to finish. Thank you Larry and Thank you Easterns! More

On March 24, 2021 I went in to Easterns Frederick location and signed the vehicle contract, also leaving a $1000 deposit. On 3/26/21 I picked up my vehicle and paid an additional $2770. On or about location and signed the vehicle contract, also leaving a $1000 deposit. On 3/26/21 I picked up my vehicle and paid an additional $2770. On or about 3/30/21, I was checking Consumer Portfolio Recovery website just to verify when my first payment would be due, as the dealership indicated this would be my finance company. The website indicated the application package was “returned to dealer”. I immediately contacted Easterns and was told not to worry as they would find me another financing company just give them some time. On the evening of April 5, 2021 a representative from Frederick’s EASTERNS location called me and told me to come in the next day “early” because they needed me to sign new paperwork as they found me a new finance company. I then went into the dealership on April 6, 2021 and went to their customer service desk and explained why I was there. Michael Middledorf was present with another gentleman at the desk. He was rude and cold. He then asked for the keys to check the mileage so he could “document on the paperwork”. 15 minutes later I was handed my house keys (as he had removed the key fob) and rudely asked “so how are you getting home?” I explained that this must be a mistake as I was told they had a lender and to come in to sign the paperwork. Mr. Middledorf rudely stated he does not know what, why or how I was told but they were taking back their vehicle. I asked for my deposit back and the gentleman said I had to sign paperwork to get my money back because he had to fax over to the corporate office. In reviewing the paperwork I noted it said it was a voluntary surrender. I informed him that this situation we are in was not a voluntary surrender. He said he knew but it was the only paperwork needed for the refund. I signed and then contacted my lawyer, who then contacted Easterns and they told him that the vehicle was taken back because they didn’t have a loan holder as consumer portfolio denied me. Fast forward Eastern’s Automobile Group called me about a week after taking back the car indicating they had my refund and took $1183 out of it for driving and mileage. I told them that was unacceptable as their contract states I was to be informed in writing within 4 days of them learning they couldn’t finance me and I had 2 days after that to return and avoid charges. I said, however, you took the vehicle back the day after your call, although under false pretenses, so I am due a full refund. I spent weeks calling Easterns, being ignored, having to call from different numbers only to be forwarded to the Sterling location, the Baltimore location and the Laurel location, none of whom were able or willing to help. Today I received a call from Bick stating that Corporate would only give me a credit of the $1183 and was I still looking for a vehicle. This is ridiculous because for one, they took back a vehicle stating they could not finance me so how would this credit be useful. Secondly, I had no vehicle for almost 2 weeks and have to work, my job requires a vehicle to get to my client’s home. So I had to secure another vehicle. Their contract clause speaks to how a failure to finance is to be handled and they are not going according to the contract or COMAR Regulation 15-311.3 which speaks to my receiving a full refund, not a credit. EASTERNS failed to notify me within the required timeframe and the way in which they took the vehicle back speaks to their deceptive practices. I do hope that Easterns Frederick location is not a reflection of how the other locations do business because they basically left me feeling victimized, they took my car and my money. If that’s not robbery not sure what is. More

They were extremely helpful in letting me try different cars to find what worked best for me. They even brought in a car from a different location (at no charge!) for me to try. Trade-in went extremely smo cars to find what worked best for me. They even brought in a car from a different location (at no charge!) for me to try. Trade-in went extremely smoothly. The whole team was very professional and accommodating, made the entire transaction very quick and easy (about 1 hour to complete all paperwork-a new record!), and made sure that I was happy every step of the way. The only con was that they won't hold a car if you are interested, but the team was very generous and kept it in the garage for a night so it was off the lot. This made it so I could sleep on my final choice without too much stress that it would be gone the next day. More

I had a wonderful experience at Easterns automotive in Frederick MD , Jesse answered all of my questions and got me into my new Lincoln MKC Frederick MD , Jesse answered all of my questions and got me into my new Lincoln MKC More