Easterns Automotive Group of Frederick

Larry was amazing and really helped me get the best deal possible! He's extremely patient and a pleasure to work with. He even rolled up his sleeves to wash the car himself when no one else was available. possible! He's extremely patient and a pleasure to work with. He even rolled up his sleeves to wash the car himself when no one else was available. More

These guys are con artists. DO NOT BUY A CAR AT ANY EASTERNS LOCATION. Before I tell you what happened, you should also know that they harassed you for a positive review after you buy a car, so that's EASTERNS LOCATION. Before I tell you what happened, you should also know that they harassed you for a positive review after you buy a car, so that's probably why they have so many. I buy what I'm told is a mint condition car, no prior damage, only 12k miles. About a week later the front end starts rattling. I pay to fix the link pins. The following week, the car starts making a ridiculous noise on the highway. Then the rattling starts again. Then the navigation system stops working. Then the radio. Then it shuts off when I was on the highway...you get the picture. This car was a total lemon. I eventually take it to Jeep to figure out what the xxxx is going on, and they give me a laundry list of problems in the front of the car, telling me the dealer I bought it from either totally missed obvious problems or withheld them. So, I talked with Easterns about it. They tell me false information about the warranty the car still has, presumably to get me off the phone, and then proceed to stop answering my calls or calling me back. I will likely get a lawyer involved now. This is a pathetic excuse for a dealership. You can't trust what you're getting and they won't stand behind any mistakes they make. AVOID AT ALL COSTS! More

I just wanted to say Thank you to Jesse for being beyond helpful & so professional . I will definitely be returning . Thank you guys so much helpful & so professional . I will definitely be returning . Thank you guys so much More

The process was stress free and pleasant. Jesse Snow was as very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.Overall I had a great experience at Easterns. Found the exa as very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.Overall I had a great experience at Easterns. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealer ship. They’re helpful. They listen. They’re accommodating. Thank you guys so much I love my new car ! More

I was pleasantly surprised with the ease of the application and approval process. The entire Easterns Team was polite and highly professional from the first call to signing of the last document. I application and approval process. The entire Easterns Team was polite and highly professional from the first call to signing of the last document. I recommend Easterns Automotive to anyone seriously considering the purchase a vehicle, it's a smooth, buyer friendly environment! More

Taz was very helpful and answered all my questions! He wasn't a "pushy" sales guy which was nice! He was very personable and professional! Thank-you for helping us Taz! Excellent customer service from hi wasn't a "pushy" sales guy which was nice! He was very personable and professional! Thank-you for helping us Taz! Excellent customer service from him and the whole team! More

This place is AMAZING! I dreamed of getting a Challenger for the past 10 years but I knew it wasn’t going to be possible for me. I no longer had my decent credit at 680 but due to COVID it has gone down to for the past 10 years but I knew it wasn’t going to be possible for me. I no longer had my decent credit at 680 but due to COVID it has gone down to 487!! They were the only ones willing to help me! Guess what!!!!? I’m driving a Dodge Challenger home tonight!!! I’m ecstatic!!! THANK YOU Mike!!! More

The employees were pretty professional. They took the time to go through the inventory and find what best fits us. I would recommend giving them a shot. time to go through the inventory and find what best fits us. I would recommend giving them a shot. More

I had a great experience with Mike Barthel and Jesus Got I had a great experience with Mike Barthel and Jesus Got me a great deal on a Ram 1500 I would definitely ask for Mike Barthel for buying a car I had a great experience with Mike Barthel and Jesus Got me a great deal on a Ram 1500 I would definitely ask for Mike Barthel for buying a car More

I highly recommend seeing Jesse ! He stuck with me through all my specific requests until we found the perfect deal and car to meet my needs! through all my specific requests until we found the perfect deal and car to meet my needs! More